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Management
Lecture 1
Lecturer Hira Aslam
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Lecture Outline
Introduction
Change Forces
Factors/drivers for Change
Change and Its Types
Organizations in Change.
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INTRODUCTION
Managing change has become an
Change management
Change Management is a systematic
activity to prepare an organization for
and implement ongoing environmental
changes in a business operation.
Organizational Change
The adoption of a new idea of behavior
or technology of an organization
(Robbins & Coulter, 2007)
CHANGE FORCES
External
External forces
forces
Market
Market
Government
Technology
Government Technology
Labour
Labour
Economy
Economy
Internal
Internal forces
forces
Strategy
Strategy
New
New
equipment
equipment
Work
Work force
force
Employee
Employee
attitudes
attitudes
is a constant feature of
organizational life and the ability to
manage it is seen as a core competence
of successful organizations (Burnes,
2004).
DRIVERS OF
CHANGE
Strong support from CEO
RESISTORS OF
CHANGE
Mistrust amongst
Incentive program
Help from vendors
Worn out by
constant change
Customer demands
Pressure from
Staff reluctance to
Porters Competitive
Union resistance
Competitors
Poor communication
channels
Low resources
change.
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Restraining
12
in
the
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Unfreezing
Change/Moving
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Refreezing
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Source: Robbins, S.P. and Coulter, M. (2007). Management, 9th Edition. Prentice-Hall, USA.
ORGANIZATIONS IN CHANGE
Strategies to Facilitate
Empirical-Rational
Change people are rational and will follow
their interest once revealed
value
Power-coercive basically compliant and do what is
circumstances
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ORGANIZATIONS IN CHANGE
Business Reengineering
Delayering
Customer focus
Empowerment
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