BPG 1 Attitude

Attitude
What is Attitude?
Attitude is an inward feeling expressed by
outward behavior.
People always project on the outside what
they feel on the inside.
Types of Attitude
Spectators with Neutral Attitudes
Critics with Negative Attitudes
Players with Positive Attitudes
Spectators with Neutral Attitudes
Watch life happen and observe others

Play it safe and try to avoid risks
Are afraid of change
Often are tired or detached
Defining word is: Maybe.
Prevailing action: Coast...
Typical phrases: I doubt it, I might, I don't
know and I'm hesitant
Critics with Negative Attitudes

Comment on life and complain
Critique after the fact, imposing their
"expertise" and finding fault in others
Are annoyed about change
Often appear frustrated or pessimistic
Defining word is: No!
Prevailing action: Stop!
Typical phrases: I can't, I won't, No way
and you made me.
Players with Positive Attitudes

Actively participate in life and embrace
opportunities
Take risks and are willing to make mistakes
Enjoy learning and change
Usually are confident and optimistic
Defining word is: Yes!
Prevailing action: Go!
Typical phrases: I can, I will, I'm sure and I
choose to
Ways to build a Positive Attitude
The choice is yours

Use your leisure time productively
Build the habit of using positive language
Surround yourself with positive people
Develop a Givers Gain mentality
Let go of anger, resentment and judgment
Ways to build a Positive Attitude

contd..
Stop believing in what you think is true
and start believing in what you really want
Take responsibility for your own life
Learn techniques to dissociate yourself
from situations
Create positive, realistic expectations and
take action
Five Truths about Attitude
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Ability, Motivation, and Attitude
Building a positive impact on negative people
Be a positive example
Listen but set limits
Focus on Behavior
Help them diagnose their negativity
Appropriate use of praise
Encourage them
Help them set Goals
Depersonalize mistakes
Coach or mentor them
Appeal to their pride
Give them more responsibility
Summary
Attitude
Types of Attitude
The type of Attitude to adopt
Definition of You-Attitude
A style of writing that looks at things from

the readers perspective and expresses
genuine consideration for the reader
Ways to Develop You-Attitude
Avoiding Negative Expressions
Right Language to Convey You

Attitude
Let us look at each of these in the

subsequent slides.
Adopt a You-Attitude
So?
Being UnWe are happy tosophisticated

announce that we have
increased the size of our store building.
Oh
great!
Being MORE-sophisticated
Now you will find a wider choice of
merchandise in the greatly enlarged
building.
Adopt a You-Attitude
Focusing on YOU instead
of `I
Instead of
Use
We call to your
attention
You will be
interested to know
I am sending the
enclosed check
You will be happy

to receive
Reflect Appropriate ReaderWriter Relationship
Using polite language Stress on YOUR

convenience
Instead of writing ..
With effect from 14 July, I suggest your goods be delivered at
7.00 am
sharp instead of the usual 6.30 am. I seek your cooperation in
this
respect.
Better phrase the above content like this .

My suggestion is that we deliver your goods promptly at 7.00
am instead
of the usual 6.30 am. I hope this arrangement is convenient for
you.
Avoid Sounding Superior, Angry, and

Condescending
Using positive tone instead of being blunt
or curt
Being Blunt or Curt
Being Positive and

Courteous
Please do not expect us to

send you the forms you
requested if you carelessly
omitted the identifying
numbers.
If you send us the form

numbers, we will be glad to
send you all the papers you
requested.
We are sure you recognize

the fact that we cannot grant
everyones request for a
grant.
Although money for your

grant is unavailable this
semester, we hope you will
reapply next
semester.
Do Not Embarrass Reader

Embarrassing
Empathetic
As you did not respond within You probably did not notice
that
ten days, it should be clear to
your order was mailed after
you that you did not
our
qualify for the free gift.
special gift order had expired.
Use Positive Words and Phrases

Projecting a Neutral Attitude
There are no more places for the May 15
seminar. Please be likewise informed that
there will be no similar seminar organized
until October.
Projecting a Positive Attitude
focusing on YOU
Due to its popularity, all places for the May
15 seminar have been filled. A similar
seminar will be organized in October and
we will be happy to reserve a place for you,
if you like.
Stress! What Can Be Done?

Accusing
Empathetic and
Sympathetic
The problem would not
The problem will be
have occurred if you had resolved if you connect
connected the wires
the wires according to
properly.
the instructions given.
Which is Better? (1 of 2)
Projecting Neutral
Attitude
Please wait for
Mr Suppiah to handle
your complaint.
Being Courteous
The full payment of the

housing loan is due.
Which is Better? (2 of 2)
Being Curt and
Hurtful
You must pay the full
amount of your loan
immediately.
Being Gracious
As soon as Mr Suppiah
returns, he will answer
your enquiry.
Use Personal Pronouns

Curt
If there should be any
questions concerning the
matter, please call the
number listed on the
letterhead above.
Exhibiting
We look forward
to working with
Finesse
you.
Meanwhile, if there is anything
further that we can do for you,
please let us know.
Avoid Pompous Words and Phrases Style of

Expression
Pompous Full of I
I, as a frequent borrower, wish to
inform you that I am pleased with
the improvement in quality of the
National Library over the years.
Appreciative Focus on
YOU
As a regular user
of the National
Library, I would like to express my
appreciation of the improvements
made in the last 10 years.
Maintain Dignity
Pompous
As a valued customer,
you can rest assured
that we will take every
precaution to ensure
that you get the best
service in the future.
Expressing with self
Since yourespect
are a valuable
customer, we hope you
will give us another
chance to prove that we
can do a good job.
Summary (1 of 2)
Meaning of You-Attitude in Writing:
A style of writing that looks at things
from the readers perspective and
expresses genuine consideration for the
reader
Summary (2 of 2)
The Right Language to Convey YouAttitude:
o Adopt a You-attitude
o Reflect Appropriate Reader
o Avoid Sounding Superior, Angry, and
Condescending
o Do Not Embarrass Reader
o Use Positive Words and Phrases
o Maintain Dignity

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Attitude

Spectators with Neutral Attitudes

Watch life happen and observe others

Critics with Negative Attitudes

Players with Positive Attitudes

Ways to build a Positive Attitude

The choice is yours

Ways to build a Positive Attitude

Five Truths about Attitude

Ability, Motivation, and Attitude

Building a positive impact on negative people

A style of writing that looks at things from

Ways to Develop You-Attitude

Avoiding Negative Expressions

Right Language to Convey You

Let us look at each of these in the

Being UnWe are happy tosophisticated

You will be happy

Reflect Appropriate ReaderWriter Relationship

Using polite language Stress on YOUR

Better phrase the above content like this .

Avoid Sounding Superior, Angry, and

Being Positive and

Please do not expect us to

If you send us the form

We are sure you recognize

Although money for your

Do Not Embarrass Reader

Use Positive Words and Phrases

Stress! What Can Be Done?

The full payment of the

Use Personal Pronouns

Avoid Pompous Words and Phrases Style of

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