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For each of the following statements select the answer that best
describes your listening habits-Usually,Sometimes,Seldom
I maintain eye-contact with the speaker.
I determine whether or not speakers ideas are worth while
solely by their appearance and delivery.
I try to understand the message from the speakers point of
view.
I listen for specific facts rather than the big picture.
I listen for factual content and the emotion behind the literal
words.
Scoring
For statements
1,3,5,6,7,8
3 points for Usually
2 points for
Sometimes
1 point for Seldom.
For statements
2,4,9,10
3 points for Seldom
2 points for
Sometimes
1 point for Usually
Types of listening
Active/empathic listening-A good listener is
an empathic listener.
Pays close attention to what the speaker
says
interferes very little
Uses encouraging nods and words of
appreciation
Is willing to listen completely
Listening Barriers
Content
Speaker
Medium
Environmental distractions
Linguistic barriers
Listening speed
Feedback
Speaker
Delivery of message-organization, speed,
clarity, volume, tone, appearance.
Attitudes towards the speaker-like/dislike.
Remedy
Concentrate on WHAT and not who or
how
Medium
Distance and circumstances-least effort
needed when speaker not visible and vice
versa. Because amount and variety of non
verbal cues increases.
Remedy
Increase listening effort.
Distractions
Extraneous stimuli-sounds, light,
mannerisms of other listeners,
Can be environmental or physical but
mostly psychological
Remedy:
Identify and eradicate distractions.
Free self from preconceptions, prejudices
and negative emotions.
Mindset
Attitudes-structured by a listeners unique
physical, mental and emotional characteristics.An
individuals mindset can either diminish or
magnify stimuli, distorting the message.
Remedy
not to let personal biases interfere.
Respect othersfreedom of values and beliefs
Realize that there may be more than one
acceptable point of view.
Linguistic/Semantic Barriers
Ambiguity-Attaching different meanings to words other
than the speaker
Misinterpretation-Can occur when words are imprecise,
emotional, technical or overly intellectual.
Remedy
Evaluate the context in which the word has been
used.
See that the meaning is in the mind and not the word.
Listening speed
Rate:the average speaker rate is 125 words per
minute.
The average listening rate is 500 words per
minute.Excess is used to daydream, missing parts of
the message.
Remedy
Outline message, identify purpose,evaluate the
logic, verify and integrate with existing
information,maintain eye contact and interpret non
verbal signals.
Feedback
Inappropriate-Premature evaluations before
listening completely to the speakers point of
view.
Comments that are coloured with emotions of
resentment,defensiveness etc.
Remedy
Demonstrate supportive feedback through
appropriate eye contact and non verbal cues.
Attentive face
A closed mouth smile and direct eye contact
No distracting body gestures .
Occasional head nods in appreciation of what is
being said by the speaker.
Paraphrases using his/her own words.
Avoids interrupting the speaker
Asks appropriate questions.
Types of listeners
The Sleeper-seeks a restful haven in a quiet hall,no
intention of listening,irritated if the sleep is
disturbed,reclines in the seat ready to go off to
sleep,his face reflects his state of blissful sleep.
Eager Beaver-keeps smiling and nodding,eyes
have a strange out of focus appearance,energies
are directed to impress the speaker with what a
good listener he is-a real waste!
Types of listeners
The Tiger-ready to pounce on everything the
speaker says,occupied with looking for trouble,has
a crouching position,leaning forward,eyes flashing
with the alertness of a big cat,silently growls when
he hears something he does not agree with.
The shy ,bewildered-has never been able to find
out what the lecture is all about,Confused,pained
glances from him are a constant reminder to the
speaker that he must go slowvery slow!
Types of listeners
The frowner-forehead has a perpetual
furrow,seems always on the verge of a
question,fakes attention .
The Relaxed-seems to stay awake but slips down
in his chair resting his head on the back,stares
fixedly at some object or person,little
tension,never seems to react to anything,a real
problem for the speaker.
Types of listeners
Busy bee-listens and impresses by writing
notes,buzzing with neighbours,sneaking glances at
magazines,cleaning fingernails,combing hair and
so on.A potential auditor in the audience,tries
various devices to capture the speakers attention.
Two-Eared listener-Listens with ears and
mind,actively participates,reacts
objectively,decodes and evaluates carefully,right
body language,a model for all to follow.