COMPETENCIES

• Competency-based HRM
• - A set of behaviour patterns(a combination of
knowledge, skills,social role, self-concept, traits
and motives) which can contribute to effective
performance in the organisation
• Any measurable characteristic of a person that
differentiates levels of organisation or culture
 5 TYPES
• Skills
• Knowledge
• Social Role
• Self-image
• Traits
• Motives
 PUBLIC SERVICE
COMPETENCY
• Core – personal attributes and basic values
(discipline, integrity,loyalty)
• Functional-special competencies to carry
out the duties of a certain post or group of
posts(negotiation, trend analysis, tourism)
• Professional – knowledge, skills and
personal attributes for all posts (leadership,
change management)
 CORE MANAGERIAL
COMPETENCIES
• Communication/Teamwork/Motivating
• Drive and Resilience/Creativity
• Leadership/Implementation/Decision
Making/Technical Competence
• Strategic Orientation/Commercial
awareness/Organisational know how
• Broad scanning/information seeking
• Relatioship building and networking
• Negotiation/deal making/emotional stability
 PROFESSIONAL
COMPETENCIES
• Group and interpersonal effectiveness
• Leadership effectiveness
• Personal effectiveness
 FUNCTIONAL
COMPETENCIES
• Unit competencies
 HUMAN RESOURCE
MANG’MENT INFO SYSTEM
• Application services
• Data services
• Communication services
 APPLICATION SERVICES
• Managerial functions – data mining, forecasting,
training needs, analysis of skills sets, manpower
needs, inter-agency process tracking, on-line job
posting and on-line job applications
• Operational functions – automation of current HR
administration, web-based front ends to a central
database of human resource information, a
collaborative environment for information sharing
 DATA SERVICES
• Development of shared database for human
resource management information system to
provide sophisticated information for transactional
and managerial operations
• Collaborative databases to receive data from
various agencies
• Knowledge base to provide a repository of
knowledge for various human resource
management policies
 COMMUNICATION
SERVICES
• Workflow management function to allow routing
and tracking of documents to various levels of the
organization automatically in a secured manner
• Collaborative communication to provide time-
sensitive communication capabilities across
agencies to facilitate ‘one-to many’ and ‘many-to-
many’ communications. Technologies to be used
include e-mail, video/voice conferencing,
teleconferencing etc.
THE 360 DEGREE FEEDBACK
• Multisource assessment, taps the collective
wisdom of those who work most closely
with the employee namely supervisor,
colleaques,subordinates, internal and
external customers and oneself
• Managing organization, managing self,
managing resources, leadership, motivating
people, developing people and teamwork