Created by :

Wandaka Lesmana
Kiki Rizki Amalia

The Meaning Of Supervisor

A supervisor is a person who handles the people who produce and service
performance or conduct .
A supervisor is responsible for the results over those who watched , especially
the quality and quantity of products and services .
A supervisor is also responsible for conducting meetings in accordance with the
needs of employees to discuss interests and tasks .
And also have a duty and responsibility to subordinates ordered to perform a
particular task or in accordance with the collective agreement is seven people .

The larger a hotel , usually a supervisor or manager is the leader of a field

or a specific part and lead between 15-20 people depending on the size of
the organization.
In a large company , there is usually a lot of supervisors in lead levels and
fewer men .
In some companies there is a term known as First Line Manager is the
manager who was in front and faced with a number of employees ,
companies like hotel with many more require too much labor as well as the
supervisors who handle it .

A hotel with rooms between 500 1000 requires the number of

employees for each part that is not little . As an illustration , the hotel
has 550 rooms with 14 floors , and each floor with the number of
rooms from 15 served by two persons room boy . Means for the
entire floor for one shift requires as many as 15 people or one floor
of the room boy , while for every two floors require two supervisors
supervisor means necessary . And so on for the other parts . There is
a theory that says that , a comparison between the number of guests
and the staff is about 1 in two . This amount includes all parts such as
security , laundry , kitchen and etc.

otherwise, for a small number of standard rooms Bed with between 10 20

rooms certainly do not need employees too much, in fact, many of the
employees working odd jobs or should do things together . Suppose a waiter ,
in addition to serving direstoran also must be able to serve the order room .
Because if it is treated like a large hotel organizations would be very wasteful
hight.
In many hotel operating costs , there is always referred to as an employee or a
part-time worker where they normally Daily , based on the number of hours
worked or tailored to the needs of the hotel . In other words, they work on
daily wages . However , the government did not tolerate if the download
number until more

B . The role of a Supervisor

In conclusion , a supervisor is someone who is given the
task and responsibility for managing a production and
service to customers in , guiding and directing
subordinates to achieve organizational goals . Adjusting
work schedules and other technical work .

C. Duties and Responsibilities of Supervisors

When a person is assigned as a supervisor and he has duties and
responsibilities that are different from regular staff where he has responsibility
for the bond and not lightly . Therefore, before selecting and lifting
supervisors to consider various aspects of the person. When a person is
appointed as supervisor , he immediately made a boundary between
themselves and the people they lead . This includes the mindset , attitudes and
behavior.
a supervisors are in the middle between ; employees , management and
customers . So he should be able to put himself well and is not overly siding
up or down . In the hotel or in a restaurant , supervisors are among ; owners .
Consumers and the people you lead.

For an employee, you represent the management in terms ; authority , commands ,

discipline , working hours / schedules , overtime pay , and so on . To the owner of the
company and the boss , you represent productivity , its bond processing costs of
food , the cost of manpower , quality , supervision , services to consumers and so on .
Most supervisors are from position employees for having good judgment so
appointed leader . This is fine, but that should be understood is , how he got guidance
and direction to be a good supervisor and in accordance with company objectives ....

Job Summary
Assist the Front Office Manager in ensuring the smooth
and efficient overall day-to-day operations of the Front
Desk including Switchboard.
Oversee Bell and Door staff in the absence of their
department head.
Provide excellent customer service per the standards of
the hotel, and assist in situations to ensure customer
satisfaction.
Ensure department adherence to company policies,
procedures and standards to ensure that guest
expectations are exceeded.
Assist in providing staff with ongoing coaching, training
and development.
Coordinate hotel emergency procedures within the
scope of defined plans.

Job Requirements
1 - 2 years of front office supervisory experience
preferably in a 4 or 5 diamond hotel property.
2 years front office agent experience, including
handling large group arrivals.
Previous experience with scheduling,
ordering/managing supply inventory
Excellent command of the English language is
essential, both written and verbal.
A service excellence and relationship management
role model with strong leadership including dealing with
all guest service situations while continually ensuring
guest satisfaction about Hotel standards.

 Proven effective supervisory skills including cultivating a

positive, high performance team. Able to motivate, mentor
and performance manage including corrective action to
ensure continually high standards.
Able to work under pressure and stressful situations while
handling multiple tasks
Attentive to details and have excellent organizational
skills.
Excellent interpersonal skills with a positive attitude and
be guest focused.
Neat, professional and well groomed at all times.
Self motivated and have initiative - work with little
supervision.

 Work flexible shifts - days, evenings, weekend and

holidays.
Solid knowledge of Microsoft Office and general
computer applications.
Knowledge of Maestro property management system
and reservations management software is an asset.
College diploma or university degree from Hospitality
related program is an asset.
Be able to stand for prolonged periods of time.
Speaking additional languages is an asset.

THANK YO
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