3 star hotel

KEY REQUIREMENTS AT EACH RATING LEVEL

The key requirements for achieving a Three Star rating, in
addition to the requirements forTwo Star are:
All areas of operation should meet the Three Star requirements
for cleanliness, maintenance and hospitality, and for the quality
of physical facilities and delivery of services.
Once registered, residents have access at all times during the day
and evening (e.g. from 7am until midnight) without use of a key.
Access available outside these times.
Room service of hot and cold drinks and light snacks (e.g.
sandwiches) during daytime and evening.
Provision of one room service meal, either continental breakfast
or dinner, clearly advertised in bedrooms.
All bedrooms with en-suite bathrooms.

OVERALL STANDARDS

Statutory Obligations
Fulfilment of all statutory obligations, where applicable, relating to:
Fire Precautions
Price Display Orders
Food Safety / Hygiene
Licensing
Health & Safety
Discrimination
Trade Description
Data Protection
Hotel Proprietors Act
We may ask proprietors to provide evidence that Public Liability Cover is
being maintained and that the above requirements are being fulfilled.
N.B. It is unlikely that any establishment offering accommodation to DSS
residents or operating as a refuge hostel for homeless people will be eligible
to participate in the scheme.

 Safety and Security

Proprietor and / or staff to be on site and on call to resident guests 24
hours a day.
Printed instructions, provided in the bedrooms, for summoning
assistance during an emergency at night.
If the proprietor lives away from the hotel, it is expected that a
member of management or staff sleep on site and that their nighttime
contact details are clearly advertised in every bedroom.
A high degree of general safety and security, including information on
evacuation procedures in the event of an emergency, to be advertised
in every bedroom.
Multilingual emergency procedure notices or use of symbols /
diagrams clearly displayed in every bedroom.
Adequate measures for the security of guests and their property.

Maintenance
(Minimum Entry
Requirements)
Buildings, their fixtures, furnishings, fittings and
exterior and interior dcor maintained in a sound,
clean condition and fit for the purpose intended.
All electrical and gas equipment in good working
order and regularly serviced to ensure guests
safety.
Monitoring procedure in place for reporting of
broken / damaged items in guests bedrooms.

 Cleanliness

(See also Bedrooms, Bathrooms and Public Area Housekeeping)

A high standard of cleanlines maintained throughout the property.
As the cleanliness of hotels at every star level is of paramount importance
to the consumer, the
highest standards of cleanliness are essential at every hotel and are not
expected to vary between star levels.
Particular attention should be give to bathrooms, shower rooms and toilets
especially items involving direct contact for guests, including: Bedding,
linen and towels Baths, showers, washbasins and WCs

Flooring and seating

Crockery, cutlery and glassware

All bathrooms and shower rooms cleaned daily and checked to ensure very
high standards of cleanliness.
Bathrooms and shower rooms clean and fresh smelling.
Particular attention paid to WCs, plug-holes, shower curtains, mirrors and
extractor fans.

Minimum Requirements
All hotels must attain the One star minimum
entry level requirements in order to comply
with the Registration and Renewal of
Registration Regulations for Hotels 2003.
The assessment is divided up into quality
areas that represent aspects of the business
that contribute to the quality of the guest
experience.
Each quality area contains a series of minimum
requirements.
These are aspects of the facility and service
that must be in place in order to meet visitors

 Regulation 4 4.1 The premises shall comprise one building or buildings

which are on one site and which are physically linked by welllit, covered or insulated walkways which said buildings shall
share common access and egress and the premises shall
contain such amounts as determined hereunder of main and
secondary entrances, exits, reception areas, dining areas,
kitchen and service areas, lounge areas, cloakroom facilities,
bathrooms and toilets, guest bedrooms, staff
accommodation, storage areas, together with sufficient
corridors and stairways to ensure proper circulation of air,
proper movement of people and proper access to the various
units.

 Note: this Regulation 4.1 is a new structural

requirement. An exemption may be
available in accordance with Regulation 21
below.
4.2 The premises shall be of substantial and
durable construction, structurally safe and
in good repair throughout.
4.3 The premises, including the exterior and
interior, outdoor areas, grounds and car
parking areas shall be kept clean and well
maintained throughout.
Car parks, where provided, should be well
lighted and have proper directional signage.

 4.4 Floors, walls and ceilings throughout the

premises shall be of suitable type and design to
maintain the highest standards of hygiene.
4.5 The premises shall be used primarily for the
lodging or sleeping of travellers presenting
themselves with or without prior arrangement and
for the provision and service to such travellers, at
reasonable hours, of meals and refreshments which
shall include breakfast and dinner.
The provision of dinner shall, at minimum, mean the
availability of a choice of hot cooked meals together
with desserts. Guests should have the option of
ordering tea/coffee and sandwiches or other light
snacks at any reasonable hour which, means at a
minimum from 7.30 a.m. to 10.00 p.m. every day.