Detailing Usage of

Mobile Technology
for e- Governace.
AM.MOHAMED SIRAJ.
SEU/IS/11/AT/146.

Contends

Definition & Introduction

m-Governance & e-Governance
Models & Examples
Mobile/Wireless Applications in Government
M-Government Benefits And Challenges

Definition & Introduction

m- Governance, is the use of mobile or
wireless Technology to improve Governance
service and information anytime, anywhere
by using mobile or wireless technologies like
cellular phones, laptops, and PDAs with wireless
Internet connections.

m-Governance & e-Governance

m-Governance is not a replacement for eGovernance, rather it complements eGovernance.
e-Governance is the use of information
technology like WAN, Internet and mobile
computing by Governance agencies.
Use to : Transform private businesses and public agencies
Empower the citizens.

Models & Examples

m-Governance is not a new concept.
The private sector are use mobile technology
for the following purpose are mostly SMS
based:

Banking
Media
Airlines
Telecom
Movie Tickets Etc.

 The Government sector are use mobile

technology for the following purpose are
mostly SMS based:
Food & Civil Supplies
Tracking Lorry Movements
Information on availability

Irrigation / Water Resources

Reservoir Levels monitoring

 Urban Local Bodies

Grievance Redressal
Garbage dump removals

Water Supply
SMS a water tanker

Railways
Ticket Booking

 Examination Results and Mark Lists

Agriculture
Weather Reports, Market prices, seed
availability etc.

Mobile/Wireless Applications in
Government
m-Government can be applied to four main
purposes in the public sector
i.
ii.
iii.
iv.

m-Communication (G2C2G)
m-Services (Transactions and Payments)
m-Democracy
m-Administration

m-Communication (G2C2G)
Mobile devices provide an important access
channel for governments to reach citizens
(G2C)
Examples:
Renewal of road tax, medical examinations for domestic
workers, passport renewal notifications, season parking
reminders and parliament notices and alerts

m-Services (Transactions and

Payments)
SMS and other mobile devices not only provide a
channel of communication between citizens and
government
Examples:
The Singapore government has decided to leverage the power of SMS
for its goal of increasing population
Norway's tax collectors have introduced SMS tax returns
In Finland, SMS tickets can be used for Helsinki's public transport
system

m-Democracy
Use of SMS and mobile devices for citizen
input to political decision-making is an mgovernment application
Examples:
electronic voting, including voting via mobile
phones and citizens in political decision-making

m-Administration
Health
Monitoring Progress NRHM
Telemedicine

Irrigation / Water Resources

Capturing Reservoir Storages
Monitoring Releases of water through Sluices

 Electricity Board
Citizen Grievances
Bill Collections

Public Works Monitoring

Urban Local Bodies
Citizen Grievances
Bill Collections
Garbage Collection

M-Government Benefits And

Challenges
Benefits
m-government brings is its boundary-breaking
potential
Increasing the productivity of public service personnel
Improving the delivery of government information and
services
Increasing channels for public interactions
Lower costs leading to higher participation

Challenges
Cost
m-Digital divide
Mobile mindsets
Trust/security
Data overload

References

file:///C:/Users/BA_ICT/Downloads/m-Governance
%20%E2%80%A6Leveraging%20Mobile%20Technology%20to
%20extend%20the%20reach%20of%20e-Governance%20(1).pdf

file:///C:/Users/BA_ICT/Downloads/ejeg-volume4-issue2-article81.pdf

file:///C:/Users/BA_ICT/Downloads/ejeg-volume4-issue2article81%20(1).pdf

http://www.uquebec.ca/observgo/fichiers/28540_mgovernment.pdf