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Practical issues...
Lunch
Common lunch at 11:45
Facilities
No smoking allowed indoor
Toilets are just outside the room or down the corridor
Breaks
Planned, but when needed, just let us know
Transport
Each morning outside the hotel lobby at 08.00 and return transport will leave at 17.00
Monday through Thursday
Volvo museum visit moved from Thursday to Friday, transportation will leave for
museum and/or hotel at 14:00
2012-10-08
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2012-10-08
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LDS History
Todays LDS system is based upon PC VDS and in December
2002 was the first version of LDS classic deployed.
LDS Classic was (and is) a locally hosted client-server
application.
In 2008, the LDS Next Generation project started to convert LDS
to a centrally hosted web-application.
First version of LDS NG was deployed in February 2010.
2012-10-08
Page: 4
Multi
Multi Dealer
Dealer // Single
Single Company
Company
Importer
Importer (Optional)
(Optional)
Dealer
Dealer
Dealer
Dealer
Sub
Sub
Sub Sub
Sub Sub
Sub Sub
Dealer
Dealer
Dealer Dealer
Dealer Dealer
Dealer Dealer
2012-10-08
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LDS Facts
2012-10-08
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Algeria - classic
Bhutan
Bosnia
Bulgaria
China
Cuba - classic
Ghana - classic
India
Indonesia
Jamaica
Korea
Malaysia
Mexico
Moldavia - classic
Morocco
Nigeria
Peru classic
Romania - classic
Singapore
Thailand
Thailand Annan
Motor
Zimbabwe
2012-10-08
Page: 7
LDS Overview
Stock control
Customer and
Vehicle handling
Multi currency/
languages
2012-10-08
Purchase
Planning
Management
Reporting
Multi Branch/
Dealer
Workshop
Time recording
Invoicing
Financial
transactions
Page: 8
LPA
Parts
Prices
Master
Impact (Drag&Drop)
Parts
Financial
Extra
VTC/
VBC
Claims
Service (TSA)
Warranty (UCHP)
CORE
Vehicle
Extract
2012-10-08
VDA
VST
Impact
SAM
SAM
VCE
Parts/Price
ClaimsVehicle
Master
Page: 9
Customer Steering
Committee
(framework)
Customer CR Board
Delivery
(operational)
Volvo IT
Strategy implementation
Product
Budget
Rollout management
New Customers
Budget follow up
Prepare SC decisions
2012-10-08
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2012-10-08
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SMC members
Group Trucks Sales & Marketing Europe, Middle East, Africa
Group Trucks Asia, Pacific
Volvo Construction Equipment Europe, Middle East, Africa
Volvo Bus Corporation
Volvo Information Technology
2012-10-08
Page: 12
Acronyms
CR Change Request
FI Financial Interface
MM Machine Module
OM Order Manager
2012-10-08
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2012-10-08
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Business strategy
for customer satisfaction and profitable growth
2012-10-08
15
2012-10-08
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2012-10-08
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Service
sales
Planning
On arrival
Vehicle
service
and repair
Deliver to
customer
and
follow-up
Service Sales
Planning
Improved awareness of
potential in market
Knowledge of contents of
aftermarket portfolio
2012-10-08
Page: 18
Service
sales
Planning
On arrival
Vehicle
service
and repair
Deliver to
customer
and
follow-up
On arrival
Delivery &
Follow-up
Faster invoicing
2012-10-08
Page: 19
GVS Process
Find
customer
Service
Sales
Planning
Delivery
&
Follow-up
Service
&
Repair
On
Arrival
DMS
2012-10-08
Page: 20
Customer needs
Impact
Parts/Operations
information
eDSP
MOM (VCE)
MRS, Price,
Orders & Invoices
from MOM
VCADS-PRO
CRM Solution*
GD
CDB
Dealer support
systems
MMI (VCE)
RAT
VIPS/SCM
DP-Planner
Parts information
VSR
GPPS
Parts
price
Service schedule
VOSP
(PROMPT)
VDA+
SAS (VCE)
UCHP/TSA
Claim handling
21
GVS Process
Planning
Service pre-booking
Customer contact
Workshop planning
Maximize workshop capacity
Parts ordering
2012-10-08
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Find the
Planning
customer
Customer Commitments
KPIs
Labour utilisation
Service Index (Parts availability)
StN & HTS
Inputs
Service Sales
action per
customer
Workshop
utilization
reviewed
2012-10-08
Interrogate customer
Check financial status
Check vehicle plans, histories & campaigns
Outputs
Service/ Repair
preparation ready
Parts request
Support systems
Competence requirements
Page: 23
GVS Process
On arrival
2012-10-08
Page: 24
Customer Commitments
Find the
On
arrival
customer
KPIs
Planned vehicle
Inputs
Service/ Repair
preparation ready
Service/ Repair
request now
Parts request now
Find parts
Reserve & order parts
Pick parts
Support systems
Competence requirements
Outputs
Vehicle ready for
Service/ Repair
Pick parts
2012-10-08
No show vehicle
Page: 25
GVS Process
2012-10-08
Page: 26
Find
the
Vehicle
customer
service and
repair
Inputs
2012-10-08
Customer Commitments
KPIs
Labour efficiency
StN & HTS
Support systems
Competence requirements
Product knowledge,
Technical knowledge,
Customer care and quality attitude
Page: 27
Outputs
Vehicle ready for
delivery to
customer
GVS Process
2012-10-08
Page: 28
Deliver
Find theto
customer
customer
and follow-up
Customer Commitments
KPIs
Work in progress
StN & HTS
Vehicle
Inputs
Vehicle ready for
delivery
Parts ready for
delivery
2012-10-08
Parts
Deliver parts
Contact transporter if needed
Contact customer if needed
Confirm content
Secure payment if needed
Hand over parts
Vehicle delivered
Customer follow up
Note significant customer
information
Do customer follow up if
needed/ decided
Parts delivered
Agreement on next
visit
Customer follow up
Do customer follow up if
needed/ decided
Support systems
Competence requirements
Administrative skills,
Basic technical knowledge,
Product knowledge, Selling skills
Outputs
Page: 29
On Arrival
LDS & Impact,
Prosis (VCE)
Service &
Repair
LDS & Tech Tool,
Prosis (VCE), SAS
(VCE)
Delivery
&
Follow-up
Claim via UCHP and
Invoicing via LDS
Support Processes
Stock Management
DSP/LPA and Parts-onLine
MMI (VCE)
2012-10-08
Pricing
Parts Pricing via VIPS
Parts Pricing from
SPIS via SAS
(VCE)
Page: 30
LDS IT organization
SDO
SDM
SRM
DBA
Architect
Team Lead
MAL RO
MAL MA/EN
SA
Software architect
Technical writer
Developer
Usability
CM
SA
DBA
MAL AS
RO PM
Team Lead
Team Lead
Support
Developer/
Migration
Tester
SA
DBA
Test lead
Site Sweden
Tester
Site China
LDS Classic
2012-10-08
Page: 31
Roll Out
3 different types of roll-out projects
New markets
Migration of LDS Classic markets
New dealers (into an existing market) with data to be
migrated. If no data should be migrated LDS Support handles
this.
Which markets to roll-out is decided by the business (LDS SMC
(Solution Management Committee)).
2012-10-08
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2012-10-08
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2012-10-08
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Pre-visit
Pre-visit report
Business
scope
Infrastructure
Identify market
specific Gaps &
write CRs
Identify
local/central
hosting
Local training
Project
planning in
detail
Installation in
production
Translation
ready
Final
migration
2nd test
migration
Verification of
2nd test
migration
Test of
production
system
Verification
of final
migration
Go/No go
meeting
Final tests
Close down
existing
system
Verifying of
operation
Hand over
to support
Analyze
migration data
Start with
PM
Plan
Project
Acceptance
2012-10-08
1st test
migration
Verification of
1st migration
Setup
hardware /
software
Write Solution
doc for all CRs
and get
approval from
customer
Business
process testing
in LDS
Development
of Gaps/CR,
approval from
customer
Test of market
adaptation
Test of
interfaces
Project
Acceptance
Collect data
for final
migration
Detailed
Final
Migration plan
Detailed
Project
Plan
Business
Acceptance
Page: 35
Implement.
Acceptance
2012-10-08
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2012-10-08
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Page: 39
application
help Texts
user manual
language file
2012-10-08
Page: 40
2012-10-08
Page: 41
LDS Support
1st Line DBS
Support DBS Poland
(Monday-Friday)
2012-10-08
Page: 42
2012-10-08
Slide: 43
Page: 43
Preventive maintenance
2012-10-08
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2012-10-08
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2012-10-08
Page: 46
Stand Alone
Multi-branch with
Importer
Importer
Importer
Multi Branch
Main-Dealer
Main-Dealer
Main-Dealer
Main-Dealer
Main-Dealer
Main-Dealer
Dealer
Dealer
Sub-Dealer
Sub-Dealer 11
LDS
SuperUser training
2012-10-08
Slide: 47
2011
Sub-Dealer
Sub-Dealer 22
Dealer
Dealer 11
Page: 47
Dealer
Dealer 22
Dealer
Dealer 22
65500
65500
Main-Dealer
Sub-Dealer
6550
6550
6556
6556
6551
6551
6554
6554
529018
529018
6552
6552
6555
6555
srv.volvo.com/lds_su_internalhttps://secure5-qa.volvo.com/timerecording_su/timerecording/timerecorder.aspx
= Not Volvo-owned
= In-Active
2012-10-08
2449
Page: 48
2012-10-08
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2012-10-08
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Importer
Dealer
LDS
SuperUser training
2012-10-08
Slide: 51
2008-04-02
Page: 51
System Options
System Tables
System Parameters
2012-10-08
Page: 52
System-options scope
2012-10-08
Page: 53
System-options scope
2. Market level or Dealer level...
2012-10-08
Page: 54
System-options scope
3. Only Dealer level...
2012-10-08
Page: 55
E.g. Customer
Dealer level
2012-10-08
Page: 56
GVS Process
Planning
Service pre-booking
Customer contact
Workshop planning
Maximize workshop capacity
Parts ordering
2012-10-08
Page: 57
Planning
During this session, we will demo
quotation
Practices..
download VIC
create quotation
2012-10-08
Page: 58
2012-10-08
Page: 59
System Tables
System Parameters
2012-10-08
Page: 60
Demo
2012-10-08
Page: 61
System Tables
System Parameters
2012-10-08
Page: 62
2012-10-08
Page: 63
2012-10-08
Page: 64
2012-10-08
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Stock Unavailability
Quotation
Quotation
Reservation
Reservation
Order
Order
Customer
Customer
Back
Back Order
Order
Credit
Credit
Order
Order
OrderHistory
OrderHistory
2012-10-08
Page: 66
Description
Work-O
Parts-O
Job
Part
Parts and SW
Text
DAT
Std.Time
Straight
Sublet
Package
Travel
Advance
2012-10-08
Page: 67
Quotation
Quotation...
can be Work-order or Parts-order
can be reserved
has an expire-date
can be modified or changed (=> new quoation number)
is converted to order when customer accept quotation
Demo...
Practice create parts quotation including convert to order
2012-10-08
Page: 68
2012-10-08
Page: 69
2012-10-08
Page: 70
GVS Process
On arrival
2012-10-08
Page: 71
Arrival
During this session, we will demo
usage of labor-lines
Practices..
2012-10-08
all above.
Page: 72
2012-10-08
Page: 73
2012-10-08
Page: 74
Stock Unavailability
Quotation
Quotation
Reservation
Reservation
Order
Order
Customer
Customer
Back
Back Order
Order
Credit
Credit
Order
Order
OrderHistory
OrderHistory
2012-10-08
Page: 75
2012-10-08
Page: 76
2012-10-08
Page: 77
Dealer Level
Parameters
2012-10-08
Page: 78
GVS Process
2012-10-08
Page: 79
time-recording
Practices..
2012-10-08
all above.
Page: 80
Time Recording
Used to measure the efficiency, productivity and utilization of the
workshop and mechanics
Time recording is optional
Set Parameter Time Recording Activated T/F
Productivity = Sold hours/ Available Hours.
Efficiency = Given Time/ Actual Time.
2012-10-08
Page: 81
Work
Order
Work Order
Creation
Mechanic
Receptionist
Screen for
Clock On - Clock Of
KPI
Analysis
KPI
2012-10-08
Mechanic
Weekly Activity
Analysis
Mechanic
Reports
Work order
Completion
Filled In
WorkOrder
Total time
Workshop
manager
Invoice
Page: 82
Time Recording
2012-10-08
Page: 83
2012-10-08
Page: 84
Payment Codes
Used to separate one order into several invoices
Each line on order is connected to a payment-code
Each payment-code is connected to a customer
When order is closed, multiple invoices is created
One invoice for each paymentcode / customer
Order
Invoice 123
2012-10-08
Invoice 124
LDS SuperUser Training (Day 1 - 3)
Invoice 256
Page: 85
Payment Codes
2012-10-08
Page: 86
Dealer Level
Parameters
2012-10-08
Page: 87
SAM
Order
WorkShop
Order
PC 8,9 or 10
Claim Extra
Close Order
VTC/VBC Service
PC 8
Claim-file
UCHP
Close Claim
VTC/VBC Warranty
PC 9
VCE Warranty
PC 10
2012-10-08
SAS
Page: 88
Claims Process
2012-10-08
Page: 89
2012-10-08
Page: 90
GVS Process
2012-10-08
Page: 91
Delivery to Customer
During this session, we will demo
Practices..
2012-10-08
Page: 92
Delivery to customer
When order is closed, there are some options
Close with invoice
Close with delivery-note
If delivery-note is used, invoice is created with batch-invoice
2012-10-08
Page: 93
Practice ...
2012-10-08
Page: 94
Credit Note
Quotation
Quotation
Reservation
Reservation
Order
Order
Customer
Customer
Back
Back Order
Order
Credit
Credit
Order
Order
OrderHistory
OrderHistory
2012-10-08
Page: 95
Credit Note
Demo converting closed order into Credit Note....
2012-10-08
Page: 96
On Arrival
LDS & Impact,
Prosis (VCE)
Service &
Repair
LDS & Tech Tool,
Prosis (VCE), SAS
(VCE)
Delivery
&
Follow-up
Claim via UCHP and
Invoicing via LDS
Support Processes
Stock Management
DSP/LPA and Parts-onLine
MMI (VCE)
2012-10-08
Pricing
Parts Pricing via VIPS
Parts Pricing from
SPIS via SAS
(VCE)
Page: 97
2012-10-08
Page: 98
Page: 99
Common information.
Dealer specific Information.
2012-10-08
Page: 100
B
ler
a
e
D
Manual Input.
2012-10-08
Page: 101
Dealer can
Search Part Interface and Download
information.
Search other dealers part files and copy
information.
Market Common Part Info.
System Settings
Pa
2012-10-08
e
r am
ters
r A.
e
l
a
De
B
ler
a
e
D
Page: 102
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2012-10-08
Page: 105
2012-10-08
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2012-10-08
Page: 107
2012-10-08
Page: 108
Parts Logistics
In this session we will learn how parts are purchased and
brought into stock using LDS.
Purchase Orders, Order types and the difference between
Internal and external PO.
Dealer Orders.
Pick Orders.
Dealer Order Purchase Orders, DO-PO.
Goods receiving.
2012-10-08
Page: 109
2012-10-08
Page: 110
2012-10-08
Page: 111
Waiting
for GR
Create GR
Waiting for
GR
Close GR
Goods
Received
Close GR
Discrepanc
y
Partially
Received
Close GR
Discrepanc
y
Goods
Received
2012-10-08
Page: 112
2012-10-08
Page: 113
Close PO
Ordered
Auto GR
Converted
to Picking
Order
Pick Order
Allocated
Waiting for
GR
Convert to
Pick Order
Allocate
Pick Order
Close
Pick
Order
Open
Allocated
Invoiced
2012-10-08
Page: 114
Close GR
Goods
Received
2012-10-08
Page: 115
2012-10-08
Page: 116
Pick Order.
2.
1. Pick Order
2. DO-PO
Internal PO
Supplier
LDS Dealer
LDS Dealer
(requesting)
(supplying)
LDS
SuperUser training
2012-10-08
Slide: 117
2011
Page: 117
Close PO
Ordered
Auto GR
Converted
to PO
DO-PO
Ready for
GR
DO-PO
Ready for
GR
Convert to
DO-PO
Close DOPO
Create
GR
Close GR
Open
Waiting
for GR
Waiting
for GR
Goods
Received
Waiting
for GR
Close
GR
Goods
Received
Page: 118
2012-10-08
Page: 119
2012-10-08
Page: 120
2012-10-08
Page: 121
Stock
Average Stock
Order Point
SecurityStock
Time
Order Frequency
2012-10-08
Lead
Time
Sec.
Stock
Page: 122
Max Stock
Average Stock
Order Point
SecurityStock
A
Time
Order Frequency
LDS
SuperUser training
2012-10-08
Slide: 123
2011
Lead
Time
Sec.
Stock
Page: 123
Stock
Max Stock
Average Stock
Order Point
SecurityStock
A
Time
Order Frequency
LDS
SuperUser training
2012-10-08
Slide: 124
2011
Lead
Time
Sec.
Stock
Page: 124
2012-10-08
Page: 125
Goods Receiving.
When Goods arrive at the Dealer and is taken into the Dealer
Stock.
The On Order qty is substracted with the received qty.
The On Hand qty is increased with the received qty.
The Costs for the Part will be updated (will return to this in
more detail later)
The new qty is availible to release to Back Order and to new
Sales Orders.
2012-10-08
Page: 126
Goods Receiving
Normally the Goods Receiving document is created based on
closed Sales Orders.
Good Receiving documents can also be created based on
delivery information from the VIPS System (From EDI).
Create GR sceen:
2012-10-08
Page: 127
PO
1002
PO
1003
PO
1004
Close PO
PO
1002
PO
1003
PO
1004
Create GR
GR
100
Discrepancy on PO1003
Close GR
2012-10-08
Page: 128
2012-10-08
Page: 129
2012-10-08
Page: 130
Reports Manager
Work Docs
General reports
Periodic Reports
2012-10-08
Page: 131
2012-10-08
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2012-10-08
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2012-10-08
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Active Market tool creates Sales Report per Part number and
Dealer
Report criteria's based on date, internal/ external/ dealer sales
2012-10-08
Page: 135
Reports Manager
2012-10-08
Page: 136