DESIGNING FOR

COMPREHENSIVE
SUPPORT

THOMAS L. NONDORF
THE BOEING COMPANY
Oct. 22, 2003
Thomas.l.nondorf@boeing.com

Once upon a time:

SUPPORT WAS
THE RIGHT ASSET
AT THE RIGHT TIME
AT THE RIGHT PLACE

THE REALITY TODAY:

PERFORMANCE BASED LOGISTICS
PERFORMANCE WARRANTIES
AUTONOMOUS OPERATION
MORE EMPHASIS ON
CONTRACTOR PERFORMANCE

HOW DO WE ACCOMMODATE
THIS CHANGE IN PHILOSOPHY ?

UNDERSTAND THE REQUIREMENTS

DESIGN A PRODUCT THAT CAN

ACHIEVE THEM

WARRANTIES:

MAINTAINABILITY?
RELIABILITY?

AVAILABILITY..
INHERIENT ?
ACHIEVED ?
OBSERVED ?

TRAINING?
DIAGNOSTICS?
SPARES?
ALL THE ABOVE?

HOW DO YOU ACHIEVE THE LEVEL NEEDED ?

ACTUALLY THE CORRECT ANSWER IS:

ALL THE ABOVE

BUT,
IN A STRUCTURED, OPTIMIZED APPROACH
WHICH BALANCES ACQUISITION COST,
CAPABILITY, PERFORMANCE AND SUPPORT
COST i.e.
A STRUCTURED SYSTEMS ENGINEERING
PROCESS

THE CLASSIC FUNDING BATTLE

D
E

IS A PRIMARY REASON FOR THIS

DILEMA

R
T

VISION OF SUPPORTABILITY
An integral part of a disciplined SE process that provides the bridge
between front end product design thru effective field support

PRODUCT
ENGINEERING
Systems Engineering
AFFORDABILITY

RISK MANAGEMENT

Supportability Eng Disciplines

RELIABILITY

IVHM

MAINTAINABILITY

BASE SUITABILITY

HUMAN FACTORS

DIGITAL
ENVIRONMENT

ROOT CAUSE

Avoid costly
redesign
Assure balanced
design/best value
to customer
Force
Multiplier

PRODUCT
SUPPORT
Systems Engineering
AFFORDABILITY

RISK MANAGEMENT

Product Support Disciplines

SUPPLY SUPPORT

LOGISTICS SUPPORT

TECH MANUALS

TRAINING

FIELD SERVICE

MANPOWER

CONTRACTED LOGISTICS SUPPORT (CLS)

Customer Coordination/Feedback

Systems and Supportability

Engineering
Design Influence

Concept of
Operations

Design Reviews
and
Evaluation

TLR &
Maintenance
Concept

Support/Logistics
Products
Development

Evaluation
Tech.
Refreshment
Fleet
Feedback

Maintainability
Analysis
Level of Repair

Functional
Analysis

Maintainability
Prediction

Functional Flow/
Data Flow
Diagrams

Failure Mode,
Effects, and
Criticality Analysis
(FMECA)

Allocation of
System
Requirements
System
Architecture/
Selection of
System Elements

Reliability
Centered
Maintenance
(RCM)

Fault Tree
Analysis (FTA)

System Reliability
Analysis, Modeling,
and Allocation

Maintenance
Task Analysis
(MTA)

Have
Yes
Detailed
Requirements
Been Met?
Support
Support Test/
Product List
Evaluation

System Redesign/
Improvement

System Test
& Evaluation
(Hot Bed
Testing)

Sustaining
SYSTEM
Support

Elements of Logistics Support:

No

Requirements
For The:

Reliability
Prediction

Lifetime
Support

Supply Support (Spare/Repair Parts)

Maintenance Planning
Test/Support Equipment
Technical Documentation/IETM
Manpower/Personnel
Training/CBT
Facilities; PHS&T
Design Interface; Computing
Support

Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making)
Technology/Standards Evolution and COTS Products Market Surveillance
Technology
Refreshment

Systems and Supportability

Engineering
Design Influence

Concept of
Operations
TLR &
Maintenance
Concept

Maintainability
Analysis
Level of Repair

Functional
Analysis

Maintainability
Prediction

Functional Flow/
Data Flow
Diagrams

PRODUCT
ENGINEERING
Systems Engineering
AFFORDABILITY

Failure Mode,
Effects, and
Criticality Analysis
(FMECA)

Allocation of
System
Requirements
System
Architecture/
Selection of
System Elements

Reliability
Centered
Maintenance
(RCM)

Fault Tree
Analysis (FTA)

Supportability Eng Disciplines

RELIABILITY

IVHM

MAINTAINABILITY

BASE SUITABILITY

HUMAN FACTORS

System Reliability
Analysis, Modeling,
and Allocation

RISK MANAGEMENT

DIGITAL
ENVIRONMENT

ROOT CAUSE

Reliability
Prediction
System Redesign/
Improvement

Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making)
Technology/Standards Evolution and COTS Products Market Surveillance
Technology
Refreshment

LIKEWISE,

THE TRADITIONAL SUPPORT

FUNCTIONS ALSO HAVE A
ROLE IN THE DESIGN
INFLUENCE TASK

Systems and Supportability

Engineering
Design Influence

Concept of
Operations
TLR &
Maintenance
Concept

Maintainability
Analysis
Level of Repair

Functional
Analysis

Maintainability
Prediction

Functional Flow/
Data Flow
Diagrams

Failure Mode,
Effects, and
Criticality Analysis
(FMECA)

Allocation of
System
Requirements
System
Architecture/
Selection of
System Elements

Reliability
Centered
Maintenance
(RCM)

Fault Tree
Analysis (FTA)

PRODUCT
SUPPORT
Systems Engineering
AFFORDABILITY

RISK MANAGEMENT

Product Support Disciplines

SUPPLY SUPPORT

LOGISTICS SUPPORT

TECH MANUALS

TRAINING

FIELD SERVICE

MANPOWER

CONTRACTED LOGISTICS SUPPORT (CLS)

System Reliability
Analysis, Modeling,
and Allocation

Reliability
Prediction
System Redesign/
Improvement

Cost as an Independent Variable (CAIV): Design to Affordability Analysis (Strategic Decision Making)
Technology/Standards Evolution and COTS Products Market Surveillance
Technology
Refreshment

SUMMARY:
UNDERSTAND WHAT YOU ARE
REQUIRED TO DO
IDENTIFY REQUIREMENTS EARLY
TRANSLATE REQUIREMENTS INTO
DESIGN CRITERIA AND DESIGN
REQUIREMENTS
MONITOR PERFORMANCE

THANK YOU

AND

QUESTIONS