Beruflich Dokumente
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IN LATVIA
INTERNATIONAL CONSUMER
RIGHTS
STANDARDS
Every year, March 15 is observed as "World Consumer Right Day". Its significance is that in
1962 on this day, John Fitzgerald Kennedy, the then president of the US declared four
consumer rights. Later, International Organisation of Consumers Union (IOCU) added
three more rights to the list. These have been also incorporated in the United Nations Charter
of Human Rights. These are:
1.
Right to Safety
2.
Right to be Informed
3.
Right to Choose
Mentioned by President
4.
Right to be Heard
5.
Right to Redress(solution)
6.
7.
INTERNATIONAL CONSUMER
RIGHTS STANDARDS (PART II)
Right against exploitation by unfair trade practices.
Right to protection of health and safety from goods and
services that are available to the consumer.
Right to be informed about the quality and performance
standards, ingredients of the products, possible adverse effects
etc.
Right to be heard if there is any grievance or suggestion.
Right to get genuine grievances redressed.
Right to a physical environment that will protect and enhance
the quality of life.
PRINCIPLES OF CONSUMER
PROTECTION
CONSUMER PROTECTION
IN LATVIA
Law on Protection of Consumer Rights (adopted on 18
March 1999)
The Product and Services Safety Law (adopted on 7
April 2004)
The Law on Liability for Defective Goods and Deficient
Services (adopted on 20 June 2000)
The Advertising Law
The Standardization Law (adopted on 14 October 1998).
Consumer protection of
Latvian Republic is regulated
by the ,,Consumer Rights
Protection Law adopted
by Saeima
The law establishes internal
legal framework of
consumer protection
mechanisms and regulation
of violated consumer rights.
LATVIAN REGULATOR
(CONSUMER PROTECTION
AGENCY)
Consumer protection agency is
CONSUMER PROCEDURE
COMPLAINT
Basically you have to keep
your receipt as a proof of
purchase or service and try
resolve the issue I a verbal or
written form.
If the provider refuses then
you order an expertise thn
decides which party has to
cover the costs.
When the vendor skips or
refuses to reform any of these
steps, consumer is entitled to
address the Consumer
Rights Protection Center
PRESCRIPTION TERM
For a consumer litigation general term of
prescription applies.
Consumer has a right to raise a claim about
commodity or service, which is not in
compliance with provisions of the contract,
during 2 years from the day of purchase of
commodity or receiving of service.
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