Project Presentation

Summer 2016

TABLE OF CONTENTS
i) Title of the project
ii) Objective of the study
iii) Literature Survey
iv) Methodology
v) Data Analysis
vi) Results and Discussion
vii)Findings and Conclusions
viii) Further scope of Investigation, if any

Online Banking Operations

Submitted by

Arun Kumar
Reg No 1305012631
Apr 2016

Objective of the study

To resove customer service regarding inaccurate or incomplete information about products, services, and pricing.
Potential access to confidential financial institution or customer information
Negative public perception if the institutions on-line services are disrupted or if its website is defaced or otherwise presents inappropriate or offensive material.

Literature Survey
Vadlamani Ravi (2007) defines the term

banking technology refers to the use of

sophisticated information and communication
technologies together with computer science to
enable banks to offer better services to its
customers in a secure, reliable, and affordable
manner, and sustain competitive advantage
over other banks
Reserve Bank of India (2004): The three
categories of IT investment hardware,
software and IT services

Methodology
The spiral model is a software development process combining
elements of both design and prototyping-in-stages, in an effort to
combine advantages of top-down and bottom-up concepts. Also known
as the spiral lifecycle model, it is a systems development method
(SDM) used in information technology (IT). This model of development
combines the features of the prototyping model and the waterfall
model. The spiral model is intended for large, expensive and
complicated projects

Data Analysis
o move forward, banks should transform their approach to data and
analytics from traditional, product-focused marketing programs to a
360-degree customer-focused approach. They should also strive to
break down longstanding silos, invest in state-of-the-art IT systems,
hire business-savvy quantitative analysts and data scientists, and
integrate their operations to see the real potential in data. - See more
at: http://www.baselinemag.com/analytics-big-data/banking-on-bigdata-and-analytics.html#sthash.PgMh1JRW.dpuf

Results and Discussion

Internet banking is called transactional online banking, because it involves
provision of facilities such as accessing accounts, funds transfer and buying
financial products or services online. The Internet also helps banks
penetrate other financial markets without requiring their physical presence
in those markets. The widespread availability of Internet banking is
expected to affect the mixture of financial services produced by banks, the
manner in which banks produce these services and the resulting financial
performances of these banks.

Findings and conclusions

The purpose of the study was to establish the effects of internet banking
on financial performance of banks; a case study of Kenya Commercial
Bank. The objectives of the study were to determine the effect of
cheaper internet costs on performance of commercial banks, to establish
the effect of 24hr banking on the performance of commercial banks and
to find out the effect of customers ICT competence on performance of
commercial banks.

Further scope of
Investigation, if any