Lack of Accountability

Creating an Accountable Organization

PRESENTATION BY: ALYSSA FRIEZE

Defining the word Accountability

The basis for having an environment of trust, support and

dedication to excellence.
Being able to count on each other for support and

reliability.
Additional work is produced when one fails to keep their

commitment to be accountable.
Accountable and committed people keep work load

frustration down and team work positive and up!

Potential of Accountable People

Accountability is NOT an option; Its a Necessity!!

Accomplish their tasks

with an outcome in half

the amount of time
expected.
Everyone must participate

and make the

commitment in order to
make accountability a
success!

The 3 Problems of Accountability

* 1,100 people surveyed from different industries

Problem #1
Overwhelming and Competing Priorities

Must clearly know your desired objectives and outcomes.

Ask yourself,

What are you accountable for achieving?

Overall, the overwhelming and competing priorities break
the foundation of accountability.

Problem #2
Territorialism and Silos

Environment of blame and finger pointing

Projects and activities are not effectively coordinated

due to silos and territorialism.

Blame and finger pointing initiate when the
problem(s) surface from the parties involved.
Once this begins, there is frustration and confusion,
which does not allow for the problem to be fully
executed effectively and typically ends with a
negative result.

Problem #3
Problem and Conflict Avoidance

Problem and conflict avoidance occurs when the parties are

not blaming each other for the problems, instead they were
avoiding the problems completely.

What is an Accountable Organization?

Accountable team members ask for support when needed

and do not wait until a crisis occurs.

Committed team members take responsibility for their

problems within their areas meanwhile looking for ways to

develop and maintain other areas that they personally
impact outside of their job description.

10 Deadly Sins Preventing us

from Achieving Desired Results

10 Deadly Sins (Continued)

1)

Over assessment- too much time is spent in judging

others on their performance.

2)

Plan to Perfection to prevent criticism from others

(mostly negative people)

3)

Communicate or buy in team members are too

invested in feeling comfortable with the plan.

10 Deadly Sins (Continued)

4)

Empower Instead of Guide

According to Mark Samuel, author of Creating the
Accountable Organization,
We are better at planning and strategy than
planning its execution.
5) Avoiding

Monitor in Progress Avoid awful news and do

not approach colleagues with results that are bad. Avoid all
Conflicts.

10 Deadly Sins (Continued)

6) Expect

Perfection Humans are not perfect.

Mistakes will me made!

7) Measure

business outcomes measuring performance

execution.
8)

Avoiding Holding People Accountable

No consequences to the person who is not consistent,

supportive or committed.

10 Deadly Sins (Continued)

9) Fostering

the Blame Game Blaming other departments or

team members for problems or activities, instead of
addressing the people who are liable for not performing
their duties effectively in their areas.

10) Fail

to Recognize Success Team members should

acknowledge other colleagues for their contributions and
extensive labor.

The 8 Elements in Accountable Organizations

1.

Clear vision and

priorities

2. Shared Ownership: Shared

accountability for all top
priorities.

3. Effective Execution:
Linking people and processes to
achieve high performance.

8 Elements (Continued)
4) Relentless

Attack of
Dysfunctional Habits:
Accountable leaders make a point
to surface and address these habits
and develop new and effective
behavior.

5) Surface and Resolve

Problems and Conflicts:

No one should feel afraid to be
punished or terminated from
their position. Focus on where
the problem lies.

8 Elements (Continued)
6) Proactive Recovery
Accountable organizations realize
that successful people make
mistakes and learn from their
experiences.
- Create recovery plans for mistakes.
When perfection is in demand
people tend to cover their errors
and create larger catastrophes.
7)

Measure Performance
Execution

8) Recognize Success!!
Ensure people feel a sense of
accomplishment.

Everyone takes pride and

acknowledges each other
for successful results!

Works Cited
CREATING THE ACCOUNTABLE
ORGANIZATION
BY MARK SAMUEL