Session 1.

CUCM Solution Overview

After this session you will be able to:

Understand the basics of the Cisco IP telephony

solution (Cisco Unified Call Manager)
Understand a brief history of the product line
Describe CUCM System Features and
Functionality
CUCM will be used in this course as the IP
telephony call processor
Session 1.3 CUCM Solution Overview

What is Cisco Unified

Communications Manager
Call processing component of the Cisco Unified
Communications platform
Tracks and controls active VoIP (Voice over IP)
network components

IP phones
PSTN gateways
Conference bridges
Transcoding resources
Voicemail servers

Hosts the dial plan, device and user databases

Utilizes this information to control and route calls between
various IP telephony endpoints and devices
Session 1.3 CUCM Solution Overview

History of CUCM
Released in 1994 as an Intecom product called
Multimedia Manager
Used to controlled point-to-point video calls

In 1997, Intecom formed Selsius Systems as whollyowned subsidiary.

Cisco entered the IP telephony market in 1998 by
acquiring Selsius and the Selsius CallManager product
and released Cisco CallManager (CCM) in 1999
Product renamed to Cisco Unified CallManager in March
2006 and renamed again to Cisco Unified
Communications Manager (CUCM) in March 2007
The term CallManager, Cisco Unified CallManager, and
Cisco Unified Communication Manager all refer to the
same product
Cisco website refers to all three names
This course may refer to any of the above
Session 1.3 CUCM Solution Overview

CUCM Server Basics

CUCM software is installed on an Intel hardware
platform
Microsoft Windows Server OS is used for 4.x versions of
CUCM
Windows Server 2000 for versions up to 4.0, 4.1 and 4.2
Windows Server 2003 for version 4.3

Linux appliance utilized for CUCM versions 5.x, 6.x and

7.x
The term Appliance implies minimal access to base OS is required

CUCM utilizes a single primary server with the ability to

support multiple secondary server configuration
Primary (Publisher)
Secondary (Subscriber)

Session 1.3 CUCM Solution Overview

CUCM Server Basics

The Publisher is the primary control server for
CUCM systems
Only one Publisher is required in a group or cluster of CUCM servers
Holds the dial plan database
Provides endpoint device configuration and registration
Holds and distributes device images using TFTP
Holds the user name database and directory
Hosts a web interface used to provide system management
All configuration changes are performed on the Publisher
The Publisher can be located anywhere on the IP network (T-1 WAN
connection speed or higher)
Devices like IP phones and gateways generally do not connect or
home directly to the Publisher

Smaller implementations may use the Publisher as the primary call

processor or the Publisher can be configured as a backup server, if
required.

Session 1.3 CUCM Solution Overview

CUCM Server Basics

The Subscriber holds a copy of the Publisher database and
configuration information
Multiple subscriber servers can be configured to connect to a Publisher
Subscriber servers can be located anywhere on the IP network (T-1 WAN
connection speed or higher)
IP phones and devices home to subscriber servers first - Publisher last
Subscribers provide the majority of IP call processing for CUCM
Subscriber servers can be configured to provide IP call processing redundancy
for devices
Devices can be configured with primary, secondary, tertiary, etc. CUCM subscriber
servers
Devices can home to the Publisher, if needed

Configuration changes cannot be performed on a Subscriber server

Changes are done using the web interface on the Publisher and replicated to all
Subscriber servers

If the Publisher is offline or a WAN link goes down the Subscriber continues to
provide call processing but no changes can be made to the configuration

A single Subscriber server can support up to 7,500 devices

depending on server type
Session 1.3 CUCM Solution Overview

CUCM Server Platforms

Cisco-branded versions of the HP or IBM
platform
Cisco part number with an I denotes IBM (i.e. 7816-I3)
Cisco part number with an H denotes HP (i.e. 7816-H2)

Models change frequently but may retain the

same base part number
7815-H3 and 7815-H4 are two different models of HP servers
but have the same base Cisco part number
As a product line matures the processor speeds, memory
specifications and disk drive types can change even though the
base part number may stay the same

Session 1.3 CUCM Solution Overview

CUCM Server Platforms

Server part numbers can be very confusing
Model numbers change frequently - always refer to the Cisco
website for verification of part numbers, configuration and
system options
For additional information on Cisco MCS-7800 server line refer
to Cisco website http://www.cisco.com/en/US/partner/products/hw/voiceapp/ps37
8/prod_models_home.html

CUCM supports non-Cisco branded servers

CUCM software is available for non-Cisco branded HP and IBM
servers
For supported models refer to the Cisco website http://www.cisco.com/go/swonly

Session 1.3 CUCM Solution Overview

CUCM Server Platforms

All versions of CUCM utilize the same models of servers
The term appliance and server is interchangeable
Difference is which CUCM software is loaded on the device

Servers that have 5.x and 6.x (Linux version) installed

are considered appliances
Limited access to the OS
The systems come pre-loaded with CUCM
Upgrades are packaged and installed in a single step

Servers running 3.x, 4.x and 6.x (Windows version)

software are considered application servers
OS and CUCM software are loaded independently
Upgrades are packaged and installed separately

Session 1.3 CUCM Solution Overview

Cisco Base Server Models

Server models as of 1/2007
Models and server part numbers change frequently
There are many more models not shown

Source: Cisco Systems

Session 1.3 CUCM Solution Overview

CUCM Cluster Basics

A CUCM cluster is a set of CUCM servers (one Publisher
and up to seven Subscribers) that share the same
configuration database and resources
A single CUCM cluster supports up to 30,000 phones
Provides for distributed call processing across and IP
network
Achieves true load balancing and redundancy across the
cluster while providing industry leading scalability options
Telephony devices and gateways can be configured to
connect to any servers in a cluster
Interlinking of up to 100 clusters (utilizing inter-cluster
trunks) provides the ability to support up to 1 million
users across all interlinked clusters
Session 1.3 CUCM Solution Overview

CUCM Cluster Diagram

Session 1.3 CUCM Solution Overview

CUCM Phone Features

Up to 200 calls per line appearance
Call forwarding
Call hold
Transfer (blind and consult)
Redial
Speed dialPress a designated speed-dial button to dial
a number
Abbreviated dialdial a 2-digit index code to speed dial
a number
Fast dialAssign index codes to numbers and address
book entries via XML Services button

Session 1.3 CUCM Solution Overview

CUCM Phone Features

Shared lineslines that appear on multiple phones and
can provide line status (in-use, ringing, etc.)
Call parkability to temporarily park a call so that it
can be retrieved on another phone in the system.
Call pickupability to pickup a call that is ringing within
the same pick-up group
Group call pickupability to pickup a call that is ringing
in another pickup group (you enter group number)
Call back on busyinitiates an audio and visual alert on
your phone when another extension that was busy
becomes available
Bargeable to interrupt into a call that is in progress
Session 1.3 CUCM Solution Overview

CUCM Phone Features

Ad Hoc conferencingpick up and dial multiple callers
and place into a single conference
Meet Me conferencingopen a simple to use
conference bridge that allows callers to attend without
a central person manually adding them
Automatic line selection for outbound calls
Do not Disturb (DnD)button that forces calls to
voicemail automatically
Call preservation Automated Alternate Routing (AAR)
Distinctive ring per line appearance
Hunt groups
Multiple protocol n on server failure
Session 1.3 CUCM Solution Overview

CUCM Phone Features

capable - SCCP, SIP, MGCP, H323 protocols
Time of day routing
Forced authorization codes
Multi-language
Intercom capabilities
Music on Hold (MoH)
Attendant console with the use of a add-on module for
addition lines appearances
Support for analog phones using Cisco Analog
Telephone Adapter (ATA), VG224, or VG248 gateway
See Cisco website for additional features and
descriptions

Session 1.3 CUCM Solution Overview

Session 1.3 Lab

CUCM IP Telephony
Demonstration
Lab Objectives

Demonstrate Cisco CUCM server and an

IP phone
Plug in the device and understand the
boot process
Use an IP phone to make a call
Session 1.3 CUCM Solution Overview

Session 1.2 Review

1.
2.
3.
4.
5.
6.

What does CUCM stand for?

What is the name of the company Cisco purchased to
gain entrance into the IP telephony market?
What server OS type does CUCM version 6.0 reside
on?
What is the primary difference between the
CallManager, Cisco Unified CallManager, and Cisco
Unified Communication Manager product lines?
What are the two server vendors does Cisco supports?
How many calls per line appearance are support with
CUCM?

Session 1.3 CUCM Solution Overview