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INTRODUCTION
Hospital Administration
Role
To U p l i f t
Q u a l i t y Pa t i e n t C a r e
Capt Shaharul
AIM
To discuss the
Administration
of a ideal
Hospital & its
role to provide
Quality Patient
Care
SCOPE
Hospital & Its Organization
Hospital Administration
Elements of Hospital Administration
Quality Patient Care
Management
Policy & Consideration
Administrative Responsibility
HOSPITAL
Hospital is a place for the diagnosis and
treatment of human ills and restoration of
health and well-beings of those
temporarily deprived of these.
Hospital
is a combination of many
processes. To the community it is a place to
receive medical care
to the physician it is a place to treat patients
to the employees it is a place to work
and to the hospital manager it is a
multifaceted organization.
ORGANIZATION
A hospital is a multifaceted organization
comprising many committees,
types of personnel, and services.
departments,
HOSPITAL ADMINISTRATION
Sound administration is essential for the success of any
public health program whether on the national,
intermediate or the local level.
SOUND ADMINISTRATION
The process of achieving defined goals at
a defined time through the guidance,
leadership, and control of the efforts of a
group of individuals and the efficient
utilization
of
non-human
resources
bearing in mind adequacy, speed, and
economy to the utmost possible level.
Another definition
Administration is the art and science of guidance,
leadership, and control of the efforts of a group of
individuals towards some common goal.
-A common goal to Quality Patient Care
CONT..
Administration. Check-in and check-out
procedures should be patient friendly
LEVELS OF
ADMINISTRATION
Central
level
Intermediate
level
Local Level
Ministry of Health
Directorates of Health
e.g. Health office,
Hospital, Health
care unit
ADMINISTRATIVE ELEMENTS
Planning
Organization
Staffing
Directing
Coordinating
Reporting
Budgeting
Supervising
Evaluation
CONT..
Planning needs knowledge, experience,
foresight, reasoning and the mastering of
special skills and techniques. Its must be :
-Futuristic
-Decision Making Process
-Dynamic
-Flexible
CONT..
Staffing is the process of personalizing the
CONT..
To ensure adequate care & treatment there must be:
Regular Auditing
Purchasing of modern equipments and maitainance
Supervision of both work & workers by the
Executive
ADMINISTRATION STRUCTURE
CEO
The physician's
responsibility is to
diagnose the patient's
condition accurately and
to prescribe the best
and most cost-effective
treatment plan
NURSING SERVICE
Nurses are one of the few
blessings of being ill.
Nursing services
employees are responsible
for carrying out the
treatment plan
developed by the
physician.
Nursing
services,
also
called
patient
care
services, is the largest
component
of
the
hospital.
LINE SERVICE
Emergency services
Diagnosis & treatment
of illness of an urgent
nature & injuries from
accidents
Out-Patient services
Provision of diagnostic,
curative, preventive and
rehabilitative services
In-patient
(Wards)
services
CONT..
Intensive care unit
Those
who
need
Acute,
multidisciplinary and
intensive observation
and treatment
Operation theatres
Should have a preanaesthesia room and
sterilization room and
a scrub room for
doctors and nurses
Public Area
(Entrance
Zone)
Ancillary
Area
Circulation
Area
Clinical Area
(Ambulatory
Zone)
Physical
Facilities
Axillary Area
Administrativ
e Area
Management
is
the
operational
part
administration.
of
CONT..
In countries with
large population
to ensure the most
cost-effective
means of
improving delivery
of service hospital
management
system should
be up to date
and managers are
functioning
efficiently &
effective.
CONT..
Modern well
equipped
technology
and methods
Obtain total
patient
satisfaction
Sustained
and
continuity of
high
standard
patient care
CONT..
Highly motivated
and trained,
skilled hospital
staff
Manual of
procedures for
hospital staff
CONT..
Periodic training
and review
system
Morning and
afternoon clinics
Modern System of
appointment. e.g. ehospital
management
ADMINISTRATIVE
RESPONSIBILITIES
Procedure manual of patient care at various
areas of health care
CONT..
Nursing training and research in services
Recruitment, promotion and development of
nursing staff
CONT..
Staff meetings, monitoring & evaluation of
service
CONT..
Welfare measures, residential accommodation,
health promotion, recreation and other utility service
like canteen, pharmacy, bank etc