J2086 Business Process Measurement and Metrics

The People Component

Daryliansyah Putra Anggasta

1601262194

Fadhil Indiarto Utomo 1601248662

Garda Muhammad 1601270845

I Gede Darwin Atma Winarta 1601278596

Managing Business Performance

Technical Control
measuring, reporting and
reviewing performance

Social Control how we use

the technical control to
manage the performance

The kind of organizations people wish to work in

How well does the

organization identify their
critical factors ?

How well does the

organization fulfil these
needs ?

People Process Performance Relationship

Long-term sustainable
performance is all about people

The People Component

An organization, by definition, is a network of individuals who have come
together for a particular purpose.
- Without purpose, there is no reason for the organization
- Without people, there is no organization
So, Its critical that in measuring and managing the performance of our
organizations we do not forget about the human component.
We really need to understand what motivates people and what we need to
change.

What motivates people ?

There are 6 factors that we need to understand what motivates people
1. People are naturally motivated
In some cases, trying hard to resolve motivation issues might ending
up making thing worse
2. Rewards do not motivates people
Some people will choose to take a lower-paid job just because they
enjoy it more
3. People need to work at the highest level
Maximize their potential and use them as problem solver and
innovators

What motivates people ?..cont.

4. People need autonomy
People need autonomy over what they do, who they do with, when
they do it and how they do it
5. People need to learn
People have desire to know more and get better at something
6. People need to get better at what they do
Most people are interested in getting better at something they do

What needs to change ?

What needs to change ?...cont.

What needs to change ?...cont.

Networks are more
reliable and resilient
than central control
and hierarchical

We need to eliminate hierarchies and create organizations that

comprise networks of people working towards a common purpose

What needs to change ?...cont.

Control Vs. Autonomy

Giving people a higher purpose and a system that enables them to

control themselves, balanced with an open, safe and participative
environment, provides the basis for unleashing human imagination
and passion, opening minds and breaking traditional mental models
and barriers.

Balancing technical and social control

Balance and harmony => Happy people => Performance

If we are to manage the performance of our

organizations effectively, we really need to develop
a profound understanding of this balance

Thank
You