The Insider-Outsider Passage

• Socialization, training and development

are all used to help new employees adapt
to their new organizations and become
fully productive.
• Socialization
– A process of adaptation to a new work role.
– Adjustments must be made whenever
individuals change jobs
– The most profound adjustment occurs when
an individual first enters an organization.
 The Insider-Outsider Passage
The assumptions of employee socialization:
– Employee performance & organizational stability
– Information on how to do the job & organizational fit.
– Anxiety: motivates learning organizational values &
norms
– Influenced by:
• subtle and less subtle statements
• behaviors exhibited by colleagues, management,
employees, clients & others.
– Individuals adjust to new situations in similar ways.
– All new employees go through a settling-in period.
 The Insider-Outsider Passage
The Socialization Process
– Prearrival stage: Individuals arrive with set of values,
attitudes & expectations which they have developed
from previous experience and the selection process.
– Encounter stage: Individuals discover how well their
expectations match realities within the organization.
• Where differences exist, socialization occurs to imbue
the employee with the organization’s standards.
– Metamorphosis stage: Individuals have adapted to
the organization, feel accepted and know what is
expected of them.
The Insider-Outsider Passage
A Socialization Process
 The Purpose of New-Employee
Orientation
• Orientation done by supervisor, the HRM staff or comb’n.
• Formal or informal, depending on size of organization.
• Covers such things as:
•Procedures
•The organization’s objectives •Rules
•History •HRM policies and
•Philosophy benefits
•Fellow employees
Learning the Organization’s Culture
• Culture includes long-standing, often unwritten
rules
about what is appropriate behavior.
• Socialized employees know how things are
done,
The Purpose of New-Employee
Orientation
The CEO’s Role in Orientation
• Senior management are often visible during the new
employee orientation process.
• CEOs can:
– Welcome employees.
– Provide a vision for the company.
– Introduce company culture -- what matters.
– Convey that the company cares about employees.
– Allay some new employee anxieties and help them to feel
good about their job choice.
HRM’s Role in Orientation
• Coordinating Role: HRM instructs new employees when
& where to report; benefits information.
• Participant Role: HRM offers assistance for future
employee needs (career guidance, training, etc.).
 Training and development
Training Define:
A learning process that involves the acquisition
of knowledge, sharpening of skills, concepts,
rules, or changing of attitudes and behaviours to
enhance the performance
Development
any learning activity, which is directed towards
future, needs rather than present needs, and
which is concerned more with career growth
than immediate performance.
 Training and Development
• Training and Development (T&D)
- Heart of a continuous effort designed to
improve employee competency and
organizational performance

• Training –Teaching operational and technical

skills to do the job for which an individual is hired

• Development- Teaching managers and

professionals the skills needed for the present and
future jobs