Con9751 Soa Panel Oow-2015

Management of
Oracle SOA Suite and

Oracle Service Bus
with Oracle Enterprise
Manager 12c
Greg Haertling, Senior Director
7-Eleven
Vijay Poluri, Principal SOA Technologist
GE Corporate
Anil Saka, Lead , WEB and MW Operations
PG & E
Eunjoo Lee, Principal Product Manager
Oracle
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Program Agenda
1
Introduction
Panel Discussion 7-Eleven
Panel Discussion GE
Panel Discussion PG & E
Session Info / Q&A

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EM SOA Cloud Management

Greg Haertling
Chief Architect, Enterprise Architecture
7-Eleven
October 26, 2015
Presented with

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Our Beginnings - 1927
7-Eleven started as an ice house in 1927 in

Oak Cliff, Texas
7-Eleven Worldwide
+ 55,000 stores
16 countries
Open a store every 2.0 hours

7-Eleven, Inc.
8,400 Stores
U.S. & Canada
+ 80% Franchisee
3,100 Fuel Stores
Drivers to a Digital Experience

Highly mobile, unique in
their expectations,
always searching for the
best value, able to
influence large number
of people quickly via
social media and expect
a consistent experience
in every location
Stores in U.S. and

Canada, offer subset of
available product
categories, and service
customers when offline
Store
Enterprise
Services Layer
Customer
20
Marketing
Personalized offers based

on customer preferences,
purchase history, store
product offering, day part,
weather, product promotions
and gamification experience
ESL Hybrid Cloud Architecture

20
Oracle Managed Cloud

Data Center
OAG
GetMemberOffersLite
OSB
Enterprise Manager
GetMemberData
AddMember
UpdateMember
7-Eleven Data Center

OAG
Web
20
Cust
OTD
ResolveTransaction
GetMemberStore
PostMarketBasket
GetStoreConfig
OSB
SOA
OAG
Store
Enterprise Manager
Sales
Perf
EM Implementation and Support

7-Eleven infrastructure
outsourced to multiple
technology vendors
Private Cloud
Develope
rs and
DevOps
Out of box EM installation

Multiple EM installations to
support Private and Public
cloud
Architect
s and
IT Ops
20 hours per month to support

EM and configure alerts
Resources able to learn
application with little difficulty
Managed Cloud
7Rewards Technology Highlights

Transaction performance
Inconsistent
thresholds data
captured
is utilized
for
monitoring
and within
OEM reports
to provide a
incident
management
comprehensive view of our
customer experience
Reporting at business
Real time visibility of
level
as well as
performance
and transaction
technology
health
times
Single
for layers
of the
Multipletool
ticketing
systems
infrastructure and application
stack
Multiple tools used for
Configurable reporting for
patching and upgrades
business and technology
metrics
Monitoring
Admin
Speed of
Provisioning
Resiliency
Delays compressed the

Rapid provisioning eliminated
timeline to meet the desired
weeks
environment build
go live of
date
time for Test, Stage and
Production environments
Customers excitement drove
Expand to 10x the original
the
need in
toless
quickly
capacity
thanexpand
3 months
capacity
beyond
original
from start to production
estimates
Customer demand is heavily

weighted to morning hours
Real time services support
which dramatically increases
over
20 million
transactions
percustomer
second
initiated calls each day with
over 40% occurring in the
Stores
morningrely on receiving large
data files at various points
throughout the day
1
Future Direction
Upgrade to Oracle Enterprise Manager 12c R5
Mature, connect and monitor Hybrid Environment
Dynamically allocate and route traffic to meet the needs of 5+ Million
7Rewards customer and 8,600 + locally owned Franchised locations
On Premises
Same Architecture
Same Software
Same Skills
Same management for both On Premises and Cloud
Cloud
Oracle Enterprise Manager 12c

Integration Monitoring across SOA Middleware
Vijay Poluri
Principal SOA technologist
GE corporate
October 26, 2015
Presented with

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Oracle Enterprise Manager 12c

Integration Monitoring across SOA Middleware
We are 300,000 people operating in 175 countries

Inventing the next industrial era to build, move, power, and cure our world
Imagining things others dont | Building the things others cant | Delivering outcomes that make the world work better
version 4/2015
Program Agenda
1
2
3
4
5
6
About GE
GE Corporate middleware architecture
SOA monitoring approach
Solution examples
Lessons learned
OEM enhancement requests
Our Businesses deliver value
Revenue: $27.6B
Profit: $5.4B
Leading globally in power
generation & water technologies
Revenue: $18.3B
Profit: $3.0B
Developing transformational
medical technologies & services
that are shaping a new age of
patient care
Revenue: $18.7B
Profit: $2.6B
Pushing the boundaries of
technology in oil & gas to bring
energy to the world
Revenue: $5.7B
Profit: $1.1B
Being a global technology leader
& supplier to the railroad, mining,
marine, stationary power &
drilling industries
Revenue: $7.3B
Profit: $0.2B
Enabling utilities and industry to
efficiently manage electricity from
the point of generation to the
point of consumption
Revenue: $24.0B
Profit: $5.0B
Providing our aviation customers
with the most technologically
advanced & productive engines,
systems & services for their
success
Revenue: $8.4B
Profit: $0.4B
Answering real-life needs, defining
trends & simplifying routines.
Leading a global lighting
revolution to deliver innovative
solutions
Investing financial, human &

intellectual capital to help our
customers build their businesses
Source: 2014 GE Annual Report
Enterprise Services (AR, AP, MDM..)
Presentation Layer ADF

Enterprise Service Bus Layer(OSB)
Orchestration Layer (SOA/BPM)
ERP Connect layer (OSB)
OEM12c
Middleware Architecture
LTM
(Virtual Load Balancer Pair)
LTM
(Virtual Load Balancer Pair)
ERPs (Oracle, SAP )
17
OEM12c Infrastructure
OEM & SOA | monitoring approach

Grouping
Multiple layers used for each Functional pillar
Pillar dashboard to give comprehensive view
Aggregation
Layer level metrics true solution availability
Dashboard to allow identify pillars with issues
GE solutions span across multiple layers

horizontal monitoring not sufficient
Solution: Build one-stop-shop dashboard with drill-downs allowing to id production issues

Approach: Review past outages to ensure dashboard captures all potential failure points
Landing page
App-level view
Includes details allowing to narrow down issues:
Indicate health status of each integration area

Logical grouping of components (e.g. I2C, AP)
Drill down
JVM stats (CPU, memory, DB locks, network wait)
Ability to drill to application-level dashboards

G
Server-level status / errors & configuration changes
SOA composite stats (completion%, response time)
Solution examples | Landing page
Indicate health status of each Functional pillar across all technical layers
Ability to drill to application-level dashboards from landing page for details
Solution examples | Application-level view (1)
Server and Service Availability
Error and Incidents Real Time
WebLogic Domain Status
Solution examples | Application-level view (2)

SOA Composite Metrics
JVM request Metrics
Configuration changes for past week
JVM Health Metrics real time
Lessons learned
Avoid flood of alerts when main targets are down
Within system dashboard utilize RCA results to exclude symptom incidents
To add SOA metrics within system view, personalize component properties
SOA Infra Target Name <Target>/Domain_name/server_name/soa-infra
SOA Infra Target Type soa_infra
Utilize past root cause analysis result while designing the monitoring dashboard
OEM enhancement requests

Landing page
No representation of limited availability
Personalization of generic system view
Landing page personalization is not available
SR: 3-11519875427
SR: 3-11519658381
SR: 3-11486272151
Single view for SOA & OSB

SOA composites & OSB cant be monitored in single dashboard
Incident View
Incidents not rolling up to systems view
SR: 3-11519875411
24
SOA management using EM

12c
SOA Performance Diagnostic
Anil Saka
Lead ,WEB and MW Operations.
Online & Middleware Applications
PG & E
October 26, 2015
Presented with

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Agenda
1
About PG & E
PG &E IT Overview
Challenges
Solution
Benefits Gained

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26
Company Profile
Headquarters in San
Francisco, California
Provides energy to
approximately
million people
16
70,000 square mile service

territory
Total Assets: $59.8 billion
For PG&E, Together, Building
a Better California is not just
a slogan. Its the very core of
our mission and the scale by
PG&E SERVICE AREA

IN CALIFORNIA
Agenda
1
About PG & E
PG &E IT Overview
Challenges
Solution
Benefits Gained

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28
IT Overview - Infrastructure
330+ WebLogic Domains (versions 9.2 through 12.1.3)
FMW Products [ SOA,BPM,OSB,OAM,OUD,OVD] ,WebLogic Portal &
ALSB Integration
970+ WebLogic Servers
500+ Databases (versions 10g through 11.2.0.3)
1000+ host servers running Linux and AIX
Microsoft SQL Server, Apache HTTP Server 2.2.x and Sun One.
2,000 IT employees Team of 8 WEB/MW
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29
Oracle Enterprise Manager Cloud Control 12c

Deployment
Four environments for Cloud Control 12c dev, test, stage and
production
Production environment for Cloud Control 12c:Management
Service 12.1.0.4 on Redhat Linux with Active-Standby high
availability configured
Management Repository in two node RAC DB 11.2.0.3 on
Redhat Linux
Management Agents 12.1.0.4 on Redhat Linux and AIX
Fusion Middleware Plug-in :12.1.0.7
IT Overview EDI Transactions
Number of EDI X12 document

types:~20
Number of trading partners:
~250
Number of agreements: ~1000
Daily Volume ~ 500k Composites
Expected Growth : 3x Current
volume
SOA Version : 11.1.1.7.4
Agenda
1
About PG & E
PG &E IT Overview
Challenges
Solution
Benefits Gained

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32
Challenges
Troubleshoot Performance Problems:
Is it related to computing resources [ cpu,memory,
etc...]
Is it related to JVM?
Is it related to DB ?., if so it is difficult to get the
information on DB specifics

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33
Agenda
1
About PG & E
PG &E IT Overview
Challenges
Solution
Benefits Gained

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34
Solution : Dehydration Store Monitoring

Single pane to analyze the
behavior of the SOA DB
Displays the top SQLs with high
wait events and CPU
Track data usage and table space
chart
Drill down to the sql queries
Active Session history

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35
Agenda
1
About PG & E
PG &E IT Overview
Challenges
Solution
Benefits Gained

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36
Benefits Gained
Ability to drill down the
problematic SQLs
Manage storage
efficiently
Keys for best performance
on SOA:
a. Ensure the B2B tables
are purged
b. Ensure the SOA tables
are purged
c. Rebuild Indexes on
Purge.
d. Fine tune product sqls on
core tables[its ok to

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37
Benefits Gained :Reports

Out of the box reports
using BI
Custom Reports using BI
System performance
reports
Ability to schedule
weekly, monthly etc..
Very good for planning
[Augment HW resources.,
tuning]

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38
Thank You

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39
Introducing Oracle Management Cloud
Join Us!
GEN9778 - Oracle
Management Cloud: RealTime Monitoring, Log, &
IT Operations Analytics.
Tuesday, October 27, 11AM,
Moscone South Room 102
Attendees will receive a
special gift!

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40
Enterprise Manager Sessions Monday October

26th
Title
Time
Location
Centralized Access and Auditing for Oracle WebLogic Server Domain

Administration [CON9742]
11:00 AM
Moscone South
303
The Management of Identity and Access: Breaches, Compliance, Downtime,

and Loss [CON9755]
11:00 AM
Moscone South
301
Hybrid Cloud Management Using Oracle Exalogic [CON9744]
11:00 AM
Intercontinental
Sutter (5th Floor)
Oracle Enterprise Manager: The Complete Solution and Oracles Best-Kept

Secrets [CON9715]
12:15 PM
Moscone South
300
Simplify the Deployment and Monitoring of Your Identity Management System

[CON9468]
12:15 PM
Moscone South
310
Oracle Exadata Monitoring and Management Best Practices [CON9727]
12:15 PM
Intercontinental B
(5th Floor)
Advanced Management: Oracle SOA Suite and Oracle Service Bus with Oracle
Enterprise Manager [CON9751]
1:30 PM
Moscone South
302
Managing at Hyper-Scale: Oracle Enterprise Manager as the Nerve Center of

Oracle Cloud [CON9710]
1:30 PM
Moscone South
300
Next-Generation Database Management: Advanced Topics for Expert DBAs

[CON9107]
1:30 PM
Moscone South
104
Agile IT: Visibility and Management Across Oracle WebLogic Server and Oracle
1:30 PM
Java Cloud Service [CON9745]
Moscone South
304
41
Enterprise Manager Sessions Monday October

26th
Title
Time
Location
Oracle Enterprise Manager Database Consolidation WorkbenchSecret to

Successful Consolidation [CON9718]
2:45 PM
Moscone South
300
Best Practices for Maintaining and Supporting Oracle Enterprise Manager

[CON8671]
4:00 PM
Moscone West
2024
The Future of Oracle Enterprise Manager: Whats Next? [CON9708]
4:00 PM
Moscone South
300
Risk-Free Administration for Expert Database Administrators

[CON9725]
4:00 PM
Moscone South
104
HAEnabled Oracle Enterprise Manager 12con Virtualized Oracle Database

Appliance [CON6928]
5:15 PM
Moscone South
250
Tips and Techniques for Maximizing Database Performance: Theory and

Practice [CON9723]
5:15 PM
Moscone South
104
42
Enterprise Manager Sessions Tuesday October

27th
Title
Time
Location
General Session: Oracle Management CloudReal-Time Monitoring,

Log, and IT Operations Analytics [GEN9778]
11:00 AM
Moscone South
102
Oracle Enterprise Manager: The Future of Hardware Management [CON9732]
12:15 PM
5th Floor Hotel

Intercontinental C
Oracle IT Analytics Cloud Service: Next-Generation Analytics for Maximizing

Performance [CON9722]
12:15 PM
Moscone South
309
Upgrading Oracle Enterprise Manager: Why and How [CON9729]
12:15 PM
Moscone South
300
Enterprise Patient Data Repository Using Oracle Healthcare Analytics and

Oracle SOA Suite [CON7720]
4:00 PM
Park Central City
Latest Innovations in Database as a Service Enabled by Oracle Enterprise

Manager [CON9734]
4:00 PM
Moscone South
300
Oracle Application Performance Monitoring Cloud Service: Application Visibility

for DevOps [CON9746]
4:00 PM
Moscone South
309
Servers, Storage, Virtualization, and More: Managed Through a Single Pane of

Glass [CON9733]
4:00 PM
Intercontinental C
(5th Floor)
Oracle IT Analytics Cloud Service: Operational Insight for Your Database and
Middleware Estate [CON9752]
5:15 PM
Moscone South
300
Monitor, Diagnose, and Optimize Java Workloads on Premises and in the Cloud
5:15 PM
[CON9740]
Moscone South
309
43
Enterprise Manager Sessions Wednesday

October 28th
Title
Time
Location
Oracle Enterprise Manager 12cCloud Control for Managing Oracle E-Business

Suite 12.2 [CON8127]
11:00 AM
Moscone West
3022
Using Oracle Enterprise Manager Effectively to Become an Oracle Enterprise

Manager Champion [CON9711]
11:00 AM
Moscone South
104
Managing Configuration Compliance in and Across the Clouds [CON9750]
11:00 AM
Moscone South
300
Oracle Log Analytics Cloud Service: Real-Time Insight for Middleware

Administrators [CON9754]
12:15 PM
Moscone South
303
Way Beyond the Basics: Oracle Enterprise Manager Monitoring Best Practices
[CON9721]
12:15 PM
Moscone South
300
Hybrid Cloud Management of Oracle Java Cloud Service and On-Premises Oracle
WebLogic Server [CON9743]
1:45 PM
Moscone South
303
Data on Demand: Advanced Cloning Automation for DBAs [CON9748]
1:45 PM
Moscone South
300
Oracle Log Analytics Cloud Service: Real-Time Insight for Database

Administrators [CON9753]
3:00 PM
Moscone South
300
Enterprise Monitoring in a Hybrid Cloud [CON4724]
3:00 PM
Moscone South
303
Best Practices for Engineered Systems Management Using Oracle Enterprise

4:15 PM
Manager [CON9728]
Moscone South
300
44
Enterprise Manager Sessions Thursday

October 29th
Title
Time
Location
Case Study: How a Cloud-Based, Service-Oriented Customer Uses Oracle Enterprise

Manager [CON2800]
9:30 AM
Marriott Marquis
Salon 10/11
Database as a Service: What Is It and How Do You Use It? A Q&A with an Expert Panel
[CON3637]
9:30 AM
Moscone South 102
Practical Tips for Oracle Enterprise Manager High Availability and Diagnostics
[CON9726]
9:30 AM
Moscone South 300
Oracle Enterprise Manager for MySQL DatabaseLatest Features [CON4507]
10:45 AM
Moscone South 262
PaaS-ify Across on Premises and Oracle Cloud with Ease [CON9747]
10:45 AM
Moscone South 300
Think Outside the Data CenterMonitoring Retail and Cloud Locations [CON7513]
10:45 AM
Marriott Marquis
Salon 10/11
Oracle Management Cloud Best Practices for Mining Oracle Enterprise Manager Data
[CON9714]
Noon
Marriott Marquis
Salon 10/11
Raising the Ante on Security with Oracle Enterprise Manager [CON9719]
Noon
Moscone South 300
Realizing MWaaS on the Private Cloud Using Oracle Enterprise Manager [CON4627]
Noon
Moscone South 302
Case Study: Oracle Application Management Suite for Oracle E-Business Suite
[CON8126]
1:!5 PM
Moscone West 3004
Oracle Enterprise Manager? OpenStack? VSphere? Have It Your Way! [CON8059]
1:15 PM
Intercontinental
Sutter (5th Floor)
Supercharge Your DevOps Automation Using Oracle Enterprise Managers CLI and REST
APIs [CON9731]
1:15 PM
Moscone South 300
45
Enterprise Manager Labs

Location: Hotel NikkoCarmel (3rd Floor) unless noted
Day
Time
Monday
11:00 AM
Consolidate and Standardize Database Resources with Lifecycle and Private

Cloud Management [HOL10468]
Monday
Wednesday
2:00 PM
4:15 PM
Hybrid Cloud Management: Complete Management of On-Premises and

Public Services [HOL10465]
Tuesday
Wednesday
10:15 AM
11:45 AM
Practical Overview of the Latest Features of Oracle Enterprise Manager for

MySQL [HOL4522] **Location: Hotel NikkoPeninsula (25th Floor)
Tuesday
10:15 AM
Maximizing Oracle Database 12cPerformance with Oracle Enterprise

Manager [HOL10442]
Tuesday
Tuesday
11:45 AM
5:30 PM
Managing Oracle Fusion Middleware with the New Oracle Enterprise

Manager [HOL10453]
Wednesday
Thursday
10:15 AM
12:30 PM
Consolidate and Standardize Database Resources with Lifecycle and Private

Cloud Management [HOL10468]
Monday
Wednesday
2:00 PM
4:15 PM
Oracle Systems and Virtualization Management with Oracle Enterprise

Manager [HOL10466]
46
Enterprise Manager
Demos
Demo Hours
Monday: 10:15 AM to 6 PM
Tuesday: 10:15 AM to 6 PM
Wednesday: 10:15 AM to 4 PM
Workstatio
n
Demo Title
Venue
Database Lifecycle Management, Database as a Service, Snap Cloning with

Oracle Enterprise Manager
Moscone South, Upper Left,

Database
SLD-025
End-to-End Database Performance Management

Database
SLD-023
End-to-End Engineered Systems Manageability with Oracle Enterprise

Manager
Moscone North, Lower Lobby,

Engineered Systems Showcase
Hybrid Cloud Management: Single Pane of Glass for Complete Management

On-Premises and Public Cloud

Database
SLD-026
Managing On-Premises IT, Private Clouds, and Hybrid Clouds with Oracle
Enterprise Manager

Database
SLD-024
Oracle BI, BPM, and Oracle WebCenter Management with Oracle Enterprise
Manager
Moscone South, Lower Left,

Middleware
SLM-034
Oracle SPARC/x86 Systems and Virtualization Management with Oracle

Enterprise Manager
Moscone South, Center,

Engineered Systems, Servers
and Storage
Oracle WebLogic, Java Cloud Service, and SOA Management with Oracle
Enterprise Manager
Moscone South, Lower Left,

Middleware
See How to Provision Storage with Oracle Enterprise Manager
Moscone South, Center,

Engineered Systems, Servers
and Storage
N/A
SC-034
SLM-003
SC-020
47
OMC Demos
Demo Title
Workstation
Oracle Application Performance Monitoring Cloud Service
SPI-036
Oracle IT Analytics Cloud Service
SPI-003
Oracle Log Analytics Cloud Service
SPI-037
Venue
Demo Hours
Moscone South
Oracle Cloud Platform & Infrastructure Showcase
Monday: 10:15 AM to 6 PM
Tuesday: 10:15 AM to 6 PM
Wednesday: 10:15 AM to 4 PM
48
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Management of

Oracle SOA Suite and

Note: The speaker notes for this

Oracle Confidential Internal/Restricted/Highly

Safe Harbor Statement

Oracle Confidential Internal/Restricted/Highly

Panel Discussion 7-Eleven

Panel Discussion PG & E

Session Info / Q&A

Oracle Confidential Internal/Restricted/Highly

EM SOA Cloud Management

Oracle Confidential Internal/Restricted/Highly

Our Beginnings - 1927

7-Eleven started as an ice house in 1927 in

Open a store every 2.0 hours

Drivers to a Digital Experience

Stores in U.S. and

Personalized offers based

ESL Hybrid Cloud Architecture

Oracle Managed Cloud

7-Eleven Data Center

EM Implementation and Support

Out of box EM installation

20 hours per month to support

7Rewards Technology Highlights

Delays compressed the

Customer demand is heavily

Oracle Enterprise Manager 12c

Oracle Confidential Internal/Restricted/Highly

Oracle Enterprise Manager 12c

We are 300,000 people operating in 175 countries

Our Businesses deliver value

Investing financial, human &

Source: 2014 GE Annual Report

Enterprise Services (AR, AP, MDM..)

Presentation Layer ADF

Orchestration Layer (SOA/BPM)

ERP Connect layer (OSB)

ERPs (Oracle, SAP )

OEM & SOA | monitoring approach

GE solutions span across multiple layers

Solution: Build one-stop-shop dashboard with drill-downs allowing to id production issues

Indicate health status of each integration area

JVM stats (CPU, memory, DB locks, network wait)

Ability to drill to application-level dashboards

Server-level status / errors & configuration changes

SOA composite stats (completion%, response time)

Solution examples | Landing page

Solution examples | Application-level view (1)

Server and Service Availability

Error and Incidents Real Time

WebLogic Domain Status

Solution examples | Application-level view (2)

JVM request Metrics

Configuration changes for past week

JVM Health Metrics real time

OEM enhancement requests

Single view for SOA & OSB

SOA management using EM

Oracle Confidential Internal/Restricted/Highly

Oracle Confidential Internal/Restricted/Highly

70,000 square mile service

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |