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CO M PA N Y R E P O RT
H A M I D A L I Y E V, I NA R A M I R Z A- Z A DA, JAV I D A L I Y E V
Company Overview
Amazon.com Inc. is an American based multinational electronic
commerce company founded in 1994 by Jeff Bezos.
Headquarters: Seattle, United States
Sales: 88.988 bln $
Employees: 154 100
Main business:
-Online retail (E-commerce)
-Internet Services (Web hosting, Content distribution)
-Kindle Ecosystem
Operation markets:
- North America
- International: UK, Germany, France, China, Japan, Italy, Spain, Brazil, Australia, India, Mexico
Market change:
40%
35%
33%
30%
29%
25%
25%
21%
20%
16%
15%
10%
10%
12%
5%
0%
2007
2008
2009
2010
2011
2012
2013 2014
2015
2016
Main competitors:
2011
2012
2013
Overall
Sales
growth
21%
27%
41%
North
America
sales
growth
28%
30%
43%
Internationa
14%
23%
43%
Wal-Mart, Best Buy, Toy-R-US,
E-bay, Alibaba
Group, Shopify,
Bigcommerce,
Overstock,
l sales
Google,
growth
Blue Nile, Costco, Macys, Nordstorm, Williams Sonoma, Urban Outfitters, Under
Armour, Asos, MercadoLibre, Rakuten, Belle, Intime, Sun Art
growth)
VS
VS
Amazons 22,505mln)
$299)
VS
VS
VS
Customers loyalty
Highest Customer Satisfaction Index in US and UK (88; 86)
Amazon was the first commercial site to use collaborative filtering, 1-click ordering,
shopping cart, purchase circles, friends and favorites, book review, hard-tofind books and recommendation center.
Weaknesses
Amazons outbound shipping costs caused them $8, 71 billion in 2014
New unsuccessful products damage the reputation of Amazon and cause high losses.
For example, Fire phone resulted in writing off of $ 170 mln
technical problems may also cause them high losses - , in 2012 Amazon website went
down for 49 minutes what caused them 5.7 mln of sales losses; load slowdown of just
one second could cost it $1.6 billion in sales each year.
Amazons high expansion leads the company to loss of control and poor quality of
service
Switching costs within the industry are very low, so the risk of losing a customer are
very high
Price Discrimination
Second degree price discrimination.
AMAZON offers prime membership program. Amazon Mom, Amazon Student, Amazon Fresh
Amazon Prime, an annual membership program that includes unlimited free shipping on millions of
items, access to unlimited instant streaming of thousands of movies and TV episodes, and access to
hundreds of thousands of books to borrow and read for free on a Kindle device.
7/24/1998
4/19/2001
1/14/2004
10/10/2006
7/6/2009
4/1/2012
12/27/2014
9/22/2017
References
World Payments Report 2014/ Capgemini &RBS
Amazon Inc. 10-K Annual report 2014
Apple Inc. 10-K Annual report 2014
Ebay Inc. Annual Report for the fiscal year ended December 31, 2014
Critical success factors for businessto-Consumer E-business: Lessons from
Amazon and Dell/ Le Kha
www.statista.com
http://www.wired.com/2015/03/alibaba-us-cloud/
THANK YOU!