Beruflich Dokumente
Kultur Dokumente
Chapter 6:
Emotions and Moods
Lecturer:
Insert your name here
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View of emotionality
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Anger
2.
Fear
3.
Sadness
4.
Happiness
5.
Disgust
6.
Surprise
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Weather
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Sleep
Gender
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Stress
Age
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Emotional Labor
Emotional Labor is an employees expression of organizationally
desired emotions during interpersonal transactions at work.
Emotional dissonance
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Types of emotions
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Implications of AET
1. An emotional episode is actually the result of a series of
emotional experiences triggered by a single event.
2. Current and past emotions affect job satisfaction.
3. Emotional fluctuations over time create variations in job
performance.
4. Emotion-driven behaviors are typically brief and variable.
5. Both negative and positive emotions can distract workers
and reduce job performance.
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Decision Making
Creativity
Motivation
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Negotiation
Customer services
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Job attitudes
Managers influence
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Global Implications
Do people experience emotions equally?
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