Module 1

Communication Issues & Adult Learning Needs

Safety Communication & Training Techniques

For Small Business

2005 National Safety Council

Safety Communication & Training Techniques

Module Objectives

Assess advantages and disadvantages of several

methods of communication.
Identify when an adult learning need is being met.
Complete a learning style assessment to identify

learning styles and improve your ability to reach

employees with safety messages and training.

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Module Objectives (cont.)

Identify strategies and methods (best practices) for

effective safety communication and training.

Identify actions to take to address barriers and special

communication or learning needs/challenges.

Identify 2 actions to implement at your workplace and

potential barriers/how to overcome them.

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Methods of Communication
Verbal
Nonverbal

Written
Visual Images (Graphics)

Which method is used most at your facility?

How do you know it is effective?

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Adult Learning Needs and Principles

Need to know why they are learning to apply

learning to immediate, real-life challenges.

Have experience they apply to all new learning.
Need to be in control of their learning.
Want to learn to be more effective and successful.

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Activity: Applying Adult Learning

Needs to Communication & Training
1. Discuss the scenario.
2. Identify at least 1 adult learning need met. Check

corresponding adult learning need(s) and give

reasons.
3. Answer questions about communication types

and messages.
4. Prepare to discuss your responses as a class.

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Activity: Learning Style Assessment

1. Review each statement. In each column,

respond to each choice by using this scale.

3 (most preferred)
2 (somewhat preferred)
1 (least preferred)

2. Total each column.

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Learning Styles
Visual: Learn through seeing
Auditory: Learn through listening
Kinesthetic: Learn through

moving, doing, and touching

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After 2 Weeks

How People Remember

Involvement

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Remember

Basic Elements of Good Communication

To achieve effective communication, sender and

receiver must be active participants in process.

A good communicator pays attention to what is said

AND how it is said.

How can I become a good communicator?
How can I become a good listener?

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Elements of Effective Safety Training

Important elements (best practices) must
be taken into consideration in any safety
training effort.
Sound planning
Design a high quality learning experience

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Activity: Rating Effectiveness of

Communication Methods
1. Consider principles/elements of communication

and training. Discuss a need and method.

2. Check the method identified, rate effectiveness,

and give reasons. Identify a more effective option.

3. Present ideas to the group.

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Communication &
Learning Challenges & Barriers
People see, hear, and interpret information

in different ways.
Learning disabilities or special learning needs
Other communication and learning
challenges/barriers

Recognizing and managing issues will

help ensure successful communication.

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Activity: Addressing Communication &

Learning Challenges in the Safety Setting
1. Identify ways to handle safety communication

or learning challenges/special needs you may

face (or have faced) at your business.
2. Identify as many ways as possible to

effectively handle/manage the issue.

3. Share a challenge/need and strategies with

the class.

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Planning for Your Small Business

1. Identify 2 actions you will take when

you return to your worksite.

2. Identify potential barriers you might

encounter in taking these actions.

3. List ideas for overcoming the barriers.

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