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Welcome to the Oracle

ERP Cloud Service
Getting Started With Your
Implementation
June 9, 2014

The following is intended to outline our general product direction. It is

intended for information purposes only, and may not be incorporated
into any contract. It is not a commitment to deliver any material, code, or
functionality, and should not be relied upon in making purchasing
decisions. The development, release, and timing of any features or
functionality described for Oracles products remains at the sole
discretion of Oracle.

3Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Thank you for becoming a

customer of Oracle ERP Cloud
Service. It is our pleasure to
welcome you to the service and
help you to get started with your
ERP Implementation

Oracle ERP Cloud Service

Buy

Implement

Use

Implementation Partner

Customer Organization

Center of
Excellence

Fusion Success
Manager

Functional Best
Practices Sa
Technical Best
Practices

My Oracle Support (MOS)

Product Development

Operations

Progress So Far
Buy
Discover

Evaluate

Implement
Acquire

Implement

Use
Use

Optimize

Environments Activated and Provisioned Production and Test

Login Credentials and URLs Received

Implementation Team in Place

High-level Project Roadmap and Approach Drafted

Oracle Support Account Created at https://support.oracle.com

Today's Agenda

Introduction to Oracle Cloud Services

Best Practices for Oracle ERP Cloud Implementation
Customer Implementation Services
Next Steps

Q&A

Introduction to Oracle
Cloud Services

Access Path

Go to Cloud.Oracle.com, Click on Resources on top menu bar

See How To

Click Here

Datasheet, Tutorials, Videos, Whitepapers on Oracle Cloud

Learn More

Learning Options

Oracle Cloud Offerings

Oracle Cloud Offerings

Screenshot/Demo

Demo

Oracle Cloud Customer Portal*

Manage Your Own Services

Provision your Cloud

Manage your Cloud

Monitor your Cloud

Request Your Virtual

Environment with a
click of a button

Upload Your Data, Deploy

Your Applications, Modify
Configuration

Monitor Your Uptime,

Service Levels, and
Usage Statistics

*Slide contains future capabilities, not yet available

Oracle Cloud Service Notifications Portal

Check Service Notifications For Account and Service Administrators

Login to https://cloud.oracle.com/servicestatus using your Oracle Single Sign On account (Look in the initial Welcome E-

mail from Oracle Cloud Services) to view outage notifications

Create additional users to receive notification Refer to article How A Customer Admin Can Add Users To Receive

Outage Notifications For A Cloud Environment (Doc ID 1536370.1) on My Oracle Support

Cloud Policy Documents

Oracle Cloud Services Agreement

Copy of the agreement your organization has executed with Oracle
when you acquired the ERP services.

Oracle Cloud-SaaS Enterprise Hosting and Delivery Policies

Detail explanation of Oracle Cloud services you are entitled such as
Security, Service Levels, Support, Change management, Resiliency, etc.

Data Processing Agreement

Copy of the agreement between your organization and Oracle
concerning processing of Personal Data.

Latest versions available on

Oracle.com

Go to http://www.oracle.com/contracts

Select Oracle Cloud Services on the left

navigation pane

Oracle Fusion Cloud Services Services Descriptions

Description of access privileges specific to your ERP services such as
Product access and Usage limits.

Oracle Confidential - Restricted

Best Practices for

Oracle ERP Cloud
Implementation

Best Practice Business Processes

Business Process Model Library

Oracle Fusion Applications are based on Business

Process Models Notations (BPMNs) that are

presented in a five-level hierarchy from conceptual
view to application specific view.
Levels of business process hierarchy as depicted

in BPMNs are:
Industry: L0
Business process area: L1
Business process: L2
Activity: L3
Task: L4

Fusion ERP BPMN Diagrams are categorized into

three Business Processes (L1) :

Procurement
Project Management
Financial Control & Reporting
Asset Lifecycle Management

 Click Here

BPMN Diagrams
Diagrams :: Access
Access all
all the
the ERP
ERP Cloud
Cloud BPMN
BPMN diagrams
diagrams on
on the
the Public
Public Help
Help Portal
Portal .. Access
Access
BPMN
Workforce
Workforce Deployment,
Deployment, Workforce
Workforce Management,
Management, or
or Compensation
Compensation Management
Management Business
Business Process
Process Areas
Areas
Getting started
started with
with Fusion
Fusion Applications
Applications :: On
On Fusion
Fusion Help
Help home
home page
page (Welcome
(Welcome area),
area), Select
Select the
the link
link
Getting
Getting Started in Oracle Fusion Applications
Getting
Started
in
Oracle
Fusion
Applications
Business Process
Process Videos
Videos :: On
On Fusion
Fusion Help
Help home
home ,, use
use Search
Search function
function on
on left
left pane
pane to
to Filter
Filter by
by L2
L2
Business
Business Processes
Processes (i.e.,
(i.e., workforce
workforce deployment)
deployment) and
Business
and Help
Help Type
Type =
= Demo
Demo

BPMN
BPMN Diagrams
Diagrams :: Understand
Understand Fusion
Fusion business
business processes
processes using
using BPMN
BPMN diagrams
diagrams
Getting started
started with
with Fusion
Fusion Applications
Applications :: Familiarize
Familiarize yourself
yourself with
with Fusion
Fusion Applications
Applications
Getting
screen layouts and navigation
Business Process
Process Videos
Videos :: Browse
Browse the
the videos
videos and
and examples
examples to
to understand
understand ERP
ERP functionality
functionality
Business

See How To
Access Path
Learn More

Learning Options

Best Practice Business Processes

Best Practice Business Processes

Access the Public Help Portal or My Oracle Support

Link

Link

Best Practice Business Processes

Screenshot Getting Started with Fusion Help

Navigation: Help within Fusion App or Hosted

Best Practice Business Processes

Screenshot Feature Demos

Best Practice Setup Content

Available Setup/Training Content to Speed Up Implementation

Best-practice, real-world content available to customers and partners for the purpose of:

Speeding up implementations
Improving implementation accuracy
Delivering food for thought for customers re-examining their ERP business practices

Content is defined through facilitated workshops with implementation partners

Many partners have incorporated this data into their Implementation approach. If you

want access to this base content, contact the CoE/FSM

Best Practices

Approvals
Browsers
General Implementation
User & Roles
General Ledger
Procurement

2012 Oracle Corporation

Comparison with
eBusiness

Implementation Tools
Data loading
User scripts

Enterprise Structures

Financial Reporting
Cloud Interfaces
Allocations
Legal Entities
Security

Installing Components
Financial Reporting
Studio
SmartView

ERP Data Migration and Integration

Oracle Enterprise Repository

How to Import: Available to customers and

partners from My Oracle Support : Access
Doc ID 1593823.1 (Link)

Use the Oracle Enterprise Repository for

technical information about integrating with
other applications, including services,
operations, composites, events, and
integration tables. The classification
scheme shows some example scenarios in
which you can use the assets. The Oracle
Enterprise Repository also includes
diagrams, schematics, and links to other
technical documentation.

Overview of Fusion ERP Cloud

Interfaces (Doc ID 1516863.1)

Best Practice Environments Usage

Provisioned SaaS Environments

Several factors contribute to

Use should be
restricted to production
activities

Production

recommending Environment Management

Strategy

Test

Additional
Additional
Environment
Environment

Focus should be
applying/testing
configurations and data
prior to putting them
into production.

Additional
environments may be
purchased for other
activities (e.g. training /
familiarization, etc.)

SaaS Service Level Objectives and

Service Entitlements
Current service capabilities
Customer project lifecycle: initial
implementation vs. subsequent
Coexistence customer or Fusion as
system-of-record
Customer size and complexity

Learn More :
Refer to article Get Informed on Oracle Cloud Operations (
Doc ID 1537448.2) on My Oracle Support for details of the
guidance on managing your Production and Test
environments

 Migrates data from Production to Test typically after go-live and/or in

preparation of post-production enhancements
Test Users need to be recreated
Production and Test environments must be identically patched
Performed via Service Request on My Oracle Support

Migrates setup and other configurations from Test to Production if not

using File Based Loader
Typically performed after User Acceptance Testing is completed

P2T
Production to Test
T2P
Test to Production

Migration Tools

Best Practice Environments Usage

Customer
Implementation
Services

Where do I go to.?
I need an operations service (e.g.
Refresh my Test system with production
data, Change the logo on my system,
etc)

Submit SR

Operations

Submit SR

Product
Development

How does the product work?

Product not working as
expected
I need an enhancement

My Oracle
Support

Matching Severity Level To Business Impact

Severity Level

Business Impact
Technical Impact

1st Response

Update
Frequency

Resolution Time

(Telephone
Preferred)

Continual
Updates
24x7

Co-Owned

Serious
Business Impact

Communication
Preference

Multiple Updates
24-48 Hrs.

Co-Owned

Severity Level 3

Minor
Business Impact

Communication
Preference

Updates
2-3 Business
Days

Co-Owned

Severity Level 4

No
Business Impact

Communication
Preference

Updates
3-5 Business
Days

Co-Owned

Severity Level 1

Mission Critical
Business Impact

Severity Level 2

< 1 Hour

Par
tner
shi
p

Submitting a Cloud SR

% Cloud Service

My Oracle Support (MOS) Services

Primary Place to Look for Solutions (or Seek Help)

https://support.oracle.com

24/7 Technical Assistance with Service Requests

When creating Service Requests, ensure that every
request is logged under the Cloud tab so that it is
directed to the proper resources in Support

24/7 Online Resources via My Oracle Support

Portal
Enhancement Requests reported / tracked via
Service Requests
Knowledge Services
Application Help
Manuals and Guides
Search capability

Up-to-date information on Patches, Bugfixes,

Security alerts, New releases
My Oracle Support Community

My Oracle Support Services - Best Practices

When you have a question, need, or issue

...chances
...chances are,
are, an
an answer
answer
or
or solution
solution already
already exists
exists
Non-Technical
Non-Technical
Datasheets
Datasheets and
and FAQs
FAQs exists
exists on
on
http://cloud.oracle.com/mycloud/f?p=service:data
http://cloud.oracle.com/mycloud/f?p=service:data
sheets:0
sheets:0
Product
Product Documentation
Documentation exists
exists on
on
http://cloud.oracle.com
http://cloud.oracle.com or
or
http://docs.oracle.com/cloud/
http://docs.oracle.com/cloud/
Use
Use Customer
Customer Connect
Connect to
to share
share information
information
with
with peers
peers
http://appsconnect.custhelp.com/pages/home
http://appsconnect.custhelp.com/pages/home

ANSWE
RS

Technical
Technical
Check
Check the
the Status
Status and
and Notifications
Notifications of
of
your
service
on
cloud.oracle.com
your service on cloud.oracle.com
Find
Find answers
answers fast,
fast, search
search the
the Knowledge
Knowledge
Base
for
a
solution
Base for a solution
Visit
Visit My
MyOracle
Oracle Support
Support Community
Communityand
and seek
seek
answers
answers from
from Oracle
Oracle experts
experts && industry
industry peers
peers

Visit
Visit the
the OTN
OTN Forums
Forums to
to seek
seek answers
answers
from
from Oracle
Oracle Technical
Technical Experts
Experts
Unable
Unable to
to locate
locate aa solution?
solution? Submit
Submit aa Service
Service
Request
Request through
through My
MyOracle
Oracle Support
Support

Operational Services

Cloud Service Options You Can Request

ERP Cloud Service Options are those non-product related activities that Oracles Cloud

Operations team needs to perform (one time or periodically).

For Example : P2T refresh, IP Whitelisting, Single Sign On support, Enabling additional
Language packs etc.
Create a Service Request - Cloud with specific description/category of the entitlements in

My Oracle Support (MOS) on https://support.oracle.com to coordinate application of any

such Service Entitlements.
Learn More :
Refer to My Oracle Support Article
Cloud Service Requests and Fulfillment for Oracle ERP Cloud Service (Doc
Id 1534683.1)

Operational Services
Monthly Patching Process

Patch Bundles are applied monthly : 1 st Friday on Test and 3rd Friday on Production
Cumulative (no skipping)
Two week window for regression testing. If no SRs related to MP then automatically applied to

Production
Today we do not have the ability today to roll back a patch

Month 2

Month 1
Week 1

Week 2

Week 3

Week 4

Week 1

Week 2

Week 3

Test
Monthly Patch
Bundles (MB)

MB to Test

MB to Prod

MB to Test

MB to Prod

Production

Week 4

Operational Services
Weekly Patching Process

Weekly Patch Bundles are applied weekly in Test environment

Cant wait for the patch to be included in the next Monthly Patch Bundle

Once you are on the Weekly Patch train then you will remain until the next Monthly Patch Bundle
Weekly Patch Bundles are cumulative

Month 2

Month 1
Week 1

Week 2

Week 3

Week 4

Week 1

Week 2

Week 3

Test
Weekly Patch
Bundles (WB)

WB to Test

WB to Test

WB to Test

MB to Prod

MB to Test

Production

Week 4

Operational Services
Concurrent Patching

Available only during the initial implementation phase of an Oracle Fusion Cloud Applications

implementation
Monthly Patch Bundles are applied to the designated PRODUCTION environment at the same time

that these patch bundles would be applied to your TEST environment(s).

Automatically expire based on the end date provided when making the request via SR
Go-Live Date

Month 2

Month 1
Week 1

Week 2

Week 3

Week 4

Week 1

Test
Concurrent
Patching for
Monthly Patch
Bundle

MB to Test

MB to Test

Production

Week 2

Week 3

Week 4

Fusion Implementation Best Practices

Taking Advantage of Fusion Applications
Iterative Approach

Plan

Realign

Model

Quick wins
Learn during implementation
Fail early

Real-Time Design

Execute

Composers
Formal Requirements are Historical

Requirements Management

Wave 1
Process

Wave
Wave22
Function
Function

Wave
33
Wave
Wave
Task(s)
Wave3 3
Task(s)
Task(s)
Task(s)

Requirements-Driven vs. Solution-Driven

Project Management

Collocation requires additional project mgmt

Operational Services

Guidance for Implementation Planning

Plan Go-Lives 1 2 weeks after Monthly Patch Bundle is applied to Production
Latest fixes applied before Go-Live
Sync up Prod and Test

Production to Test (P2T) refresh requires same patch level in Prod and Test
Perform P2T after Monthly Patch Bundle

Schedule, plan for P2T well in advance (4 to 6 weeks)

Review known Fusion application issues (Release 11.1.8)
Perform Diagnostic Tests on Fusion Application Configuration
MOS: Doc ID 1338511.1 (Financials)
MOS: Doc ID 1632057.1 (All Fusion Apps)

Fusion Implementation Best Practices

Promote Realistic Expectations
SaaS is not a push-button solution
SaaS means Shared
Shared Hardware
Shared Software
Shared Support

SaaS is outsourcing some level of IT ERP support

Services trumps Software in a SaaS model
Plan for at least 2 upgrades a year
Data conversion & integration(s) are the critical path

Fusion Implementation Best Practices

On Premise vs. SaaS plan appropriately
Cannot run SQL directly against a POD (SR 2 day lead to Cloud Ops)
DFF are loaded by Cloud Ops (SR 3 to 4 day lead)
Plan for 2 weeks to coordinate security integration (OIM Single Sign On)
2 instances vs. typical 5 instances (onsite)
Restoring an Instance from a backup (approx 2-4 days)
Rebuilding an Instance (at least 2 weeks)
Data conversion will take longer

Fusion Implementation Best Practices

Data Conversion
Do start data conversion ASAP
Do not assume that moving from existing Oracle ERP system to Fusion requires minimal

effort
Do not assume that Oracle Fusion provides OOTB data validation
BI Constraints
Max 60 cols & 10k records returned. Not meant for Data conversion validation
Best Bet: Extracts

SI partners should lead in the areas of data conversion & integration

Plan for 3 to 4 iterations of data conversion & integrations

Communities
Get Connected

There are many ways to get connected with other customers and

implementation experts :
MOS ERP Community ERP community forum hosted and moderated by Oracle

Support, accessed by ERP experts worldwide. Use this forum to browse and post
implementation specific and product/service related questions.
Applications Customer Connect Applications Customer Connect provides

important information sharing opportunities on common strategic topics across

customers on ERP domain. Your ERP senior management and executives may be
interested to join this community.

Next Steps

Three-Way Partnership to Ensure Implementation Success

Leverage People, Processes and Resources
People Leverage Partners, Support, Education

services and Communities. They are all here to ensure

your success
Process Understand and adopt Best practices of

implementation, support and operations

Resources Get Familiar with Best practices

guidelines, Content, Tools, Education resources

Partnership We need partners more than customers.

Attend Working Effectively with Oracle

Support presentation
Finalize Project Scope and Plan

Plan

Design

Extend

Build

Deploy

Q&A

43

Copyright 2012, Oracle and/or its affiliates. All rights reserved.