Beruflich Dokumente
Kultur Dokumente
Acknowledgement of sources
Text: Waddell, Cummings & Worley (2000).
Learning Objectives
• To understand the importance of
diagnostic relationships in the OD
process
• To describe the methods for
diagnosing and collecting data
• To understand and utilise techniques
for analysing data
Goals of data collection
• To obtain valid information about
organisational functioning
• To rally energy for constructive
organisational change
• To develop the collaborative
relationship necessary for effecting
organisational change
The Diagnostic Relationship
Core Activities
• Major Advantages
– Non-reactive, no response bias
– High face validity
– Easily quantified
• Major Potential Problems
– Access and retrieval difficulties
– Validity concerns
– Coding and interpretation difficulties
Analysis Techniques
• Qualitative Tools
– Content Analysis
– Force-field Analysis
• Quantitative Tools
– Descriptive Statistics
– Measures of Association (e.g., correlation)
– Difference Tests
Force Field Analysis
Desired Performance
Current Performance
Better raw materials Fear of change
• Relevant • Limited
• Understandable • Significant
• Descriptive • Comparative
• Verifiable • Unfinalised
• Timely
Effective Feedback Meetings
• Ambiguity of Purpose
• Distrust
• Unacceptable Topics
• Organisational Disturbances
NEXT WEEK
• Reading: Chapter 10