How to Lead

Without Saying a
Word
 Introduction
• Leaders can
sometimes
communicate more
without words than
with them.
• What matters is
poise and
conviction.
 Important
• A leader doesn’t always need
to use words to convey
meaning; non-verbal cues
often say more than words
can ever do.
• Unfortunately, too often non-
verbal cues are displayed to
the wrong effect, that is, to
display distraction, disregard
or even distaste.
 Leader – Be Careful
• Those in charge,
especially those in
very senior positions,
must be careful not
only with their words
but with their body
language.
 Relax your Facial Muscles
• It is important to share a calm
body language when talking to
people.
• When we do so, we seem
more approachable, and as we
are able to connect better with
our subordinates and
colleagues.
• We can practice relaxing our
facial muscles by looking in a
mirror.
 Invite Inspection
• Ask a trusted colleague to watch your
facial expressions and your posture
during a meeting, particularly a
meeting where there will be intense
discussions.
• If you look bored or irritated, or if you
are slumped in your seat looking out
the window, you are sending a
message that you would rather be
elsewhere.
 Invite Inspection
• If your face bears a
severe expression, you
may be radiating
irritation.
• Be conscious that
people are not only
listening to what you
say, but how you carry
yourself when you say it.
 Keep your Powder Dry
• In some cultures, notably Native
American and Scandinavian, the
person at the top says very little,
often speaking last on important
issues.
• Business leaders can also
encourage subordinates to
speak first and freely; only
interject when you have
something of real substance to
add.
 Keep your Powder Dry
• When the fur is flying, what gets
people's attention is quiet
confidence.
• Don't raise your voice. Instead,
once you have people's
attention, speak calmly and with
conviction. Nothing radiates
power like controlled emotions
when everyone else is shouting
at each other.
 Leaders
Facial Expressions
• Leaders need not walk
around with facial
expressions that
appear "botoxed.“
• If real issues are at
stake, it is wholly
appropriate to show
some emotion, and not
simply with words.
 Leaders
Facial Expressions
• A leader is entitled to
communicate with
authority and vigor, and
make it known the
urgency of a moment.
• Such emotion expended
for a good cause is a great
way to focus attention on
important matters at hand.
 Conclusion
• We should be aware how to behave
in front of our subordinates and
colleagues since our body language
can help or jeopardize our
instructions.
• Learning to understand signals from
our body language and voice is a
good way to improve our
communication and leadership skills.
 Lico Reis Consultoria
& Línguas - Brazil
Roberto Lico Reis

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