BUSINESS EXCELLENCE MODEL

LEADERSHIP

PEOPLE
MANAGEME
NT

PROCESSES

PEOPLE
SATISFACTIO
N

POLICY &
STRATEGY

CUSTOMER
SATISFACTIO
N

RESSOURCE
S

IMPACT ON
SOCIETY

Enablers

BUSINESS
RESULTS

Results

MANAGEMENT
BASED ON
PROCESSES AND
FACTS

LEADERSHIP AND
TARGET
CONSEQUENCE

CUSTOMER
ORIENTED

TARGET ORIENTED

BUSINESS EXCELLENCE MODEL

PRINCIPLES OF BUSINESS EXCELLENCE

SOCIAL
RESPONSIBILITY

DEVELOPMENT OF
PARTNERSHIPS

CONTINUED
LEARNING.
INNOVATION AND
IMPROVEMENT

EMPLOYEE
DEVELOPMENT AND
- PARTICIPATION

BUSINESS EXCELLENCE MODEL

PRINCIPLES OF BUSINESS EXCELLENCE

PRINCIPLES OF BUSINESS EXCELLENCE

SOCIAL RESPONSIBILITY

DEVELOPMENT OF
PARTNERSHIPS

CONTINUED LEARNING.
INNOVATION AND
IMPROVEMENT

EMPLOYEE DEVELOPMENT
AND
- PARTICIPATION

MANAGEMENT BASED ON
PROCESSES AND FACTS

LEADERSHIP AND
TARGET CONSEQUENCE

CUSTOMER ORIENTED

TARGET ORIENTED

BUSINESS EXCELLENCE MODEL

BUSINESS EXCELLENCE MODEL

INVESTMENTS

RESULTS

PEOPLE
MANAGEME
NT

PEOPLE
SATISFACTIO
N

EXAMPLE
TEXT
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TEXT
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TEXT
TEXT

LEADERSHIP
EXAMPLE TEXT
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TEXT

POLICY &
STRATEGY

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TEXT

PROCESSES

EXAMPLE
TEXT
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TEXT
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TEXT
TEXT

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TEXT

RESSOURCE
S
EXAMPLE
TEXT
EXAMPLE
TEXT
EXAMPLE
TEXT
TEXT

CUSTOMER
SATISFACTIO
N
EXAMPLE
TEXT
EXAMPLE
TEXT
EXAMPLE
TEXT
TEXT

IMPACT ON
SOCIETY
EXAMPLE TEXT
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TEXT

INNOVATION & LEARNING

BUSINESS
RESULTS
EXAMPLE TEXT
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TEXT

BUSINESS EXCELLENCE MODEL

UNIVERSAL BUSINESS
EXCELLENCE

PARTNER
VALUES

VALUES AND PROCESS FLOW

EXTERNAL ENVIRONMENT

SUSTAINABLE
SUCCES

UNIVERSAL
WELL-BEING

KEY BUSINESS
RESULTS

STRATEGIC
PLANNING

CUSTOMER
VALUES

LEADERSHIP

PEOPLE
VALUES

BUSINESS EXCELLENCE MODEL

PARTNER
VALUES

VALUES AND PROCESS FLOW

EXTERNAL ENVIRONMENT

UNIVERSAL BUSINESS
EXCELLENCE

SUSTAINABLE
SUCCES

UNIVERSAL
WELL-BEING

KEY BUSINESS
RESULTS

STRATEGIC
PLANNING

CUSTOMER
VALUES

LEADERSHIP

PEOPLE
VALUES

BUSINESS EXCELLENCE MODEL

PARTNER
VALUES

VALUES AND PROCESS FLOW

EXTERNAL ENVIRONMENT

UNIVERSAL BUSINESS
EXCELLENCE

SUSTAINABLE
SUCCES

UNIVERSAL
WELL-BEING

KEY BUSINESS
RESULTS

STRATEGIC
PLANNING

CUSTOMER
VALUES

LEADERSHIP

PEOPLE
VALUES

BUSINESS EXCELLENCE MODEL - SCORECARD

LEADERSHIP

12
%

PEOPLE
MANAGEME
NT

7%
POLICY &
STRATEGY

5%

PROCESSES

15
%

PEOPLE
SATISFACTIO
N

BUSINESS
RESULTS

7%

20
%

CUSTOMER
SATISFACTIO
N

8%

RESSOURCE
S

IMPACT ON
SOCIETY

10
%

15
%

Enablers
50%

Results
50%

BUSINESS EXCELLENCE MODEL

PROJECT MANAGEMENT

PROJECT

RESSOURCE
S

EMPLOYEE
SATISFACTION

SATISFACTION OF
OTHER INVOLVED
GROUPS

TARGET
ACHIEVEMENT

EMPLOYEE

CUSTOMER
SATISFACTION
PROCESSES

PROJECT TARGET

LEADERSHIP

STRATEG
Y
WEA
K

This is an
example text.
This is an
example text.

STRONG

BUSINESS EXCELLENCE MODEL

GROWTH
WAVE

BALANCED
&
PREDICTABL
E

FIREFIGHTING

PROFIT
WAVE

WEA
K

EXECUTIO
N

STRONG

BUSINESS EXCELLENCE MODEL

OPERATIONAL
EXCELLENCE

ORGANIZATION
AL EXCELLENCE

ISO
INTERNATIONAL
STANDARDS
ORGANIZATION

VISION MISION-VALUES

LEADERSHIP

VALUE ADDED
THINKING LEAN

BUSINESS
EXCELLENCE

SIX SIGMA

SUPPLY CHAIN
MANAGEMENT