Profile of company

LUCAS TVS WAS SET UP IN 1961.

IT MANUFACTURES AUTO ELECTRICAL COMPONENTS.

THE PRODUCTS ARE DESIGNED TO MEET THE DEMANDS OF VEHICLE

MANUFACTURERS BOTH IN INDIA AND WORLDWIDE.

THERE ARE FOUR DIVISIONS

THE DIVISIONS ARE:

DELPHI TVS
LUCAS INDIAN SERVICES
INDIA AND JAPANESE LIGHTING
INDIAN NIPPON ELECTRICAL LIMITED

A study on effectiveness of Grievance Handling System at

Lucas-TVS Ltd , Puducherry
PRIMARY OBJECTIVE:

Objectives:

TO STUDY THE EFFECTIVENESS OF THE GRIEVANCE HANDLING MECHANISM.

SECONDARY OBJECTIVE:

TO IDENTIFY WHETHER THE EMPLOYEES ARE AWARE OF THE GRIEVANCE HANDLING .

TO IDENTIFY WHETHER THE GRIEVANCE HANDLING SYSTEM LEADS TO A FAVORABLE

ATTITUDE TOWARDS THE MANAGEMENT.

TO IDENTIFY WHETHER THE GRIEVANCE HANDLING SYSTEM LEADS TO A MUTUAL

UNDERSTANDING BETWEEN WORKERS AND THE MANAGEMENT.

TO KNOW THE LEVEL OF EMPLOYEE SATISFACTION TOWARDS THE GRIEVANCE HANDLING

PROCEDURES OF THE ORGANIZATION.

TO IDENTIFY THE FACTORS INFLUENCING THE EFFECTIVENESS OF THE GRIEVANCE

PROCEDURE.

RESEARCH METHODOLOGY
RESEARCH DESIGN: DESCRIPTIVE RESEARCH
SAMPLE SIZE : 35 SAMPLES OUT OF 140 EMPLOYEES

FINDINGS OF THE STUDY

91.4% SUPERVISORS ARE HIGHLY SKILLED.THEY POSSESS
HUMAN RELATION SKILL.
77.1% OF RESPONDENTS STRONGLY AGREE THAT REAL BASIS
OF THEIR GRIEVANCE IS IDENTIFIED RATHER THAN ON
PERCEPTION .
100% SUPERVISOR GIVEN AUTHORITY TO TAKE NECESSARY
ACTION TO RESOLVE PROBLEM.

SUGGESTIONS AND RECOMMENDATIONS

INFORMAL COUNSELLING HELPS TO ADDRESS AND MANAGE

CONCLUSION
MANY COMPANIES ARE RECOGNIZING THE IMPORATANCE OF
EMPLOYEES SATISFACTION.
THE STUDY REVEALS THAT MOST OF THE EMPLOYEES ARE AWARE
OF THE VARIOUS COMMITTEES AVAILABLE TO REDRESS THEIR
GRIEVANCE.

SCOPE FOR FURTHER STUDY

THE STUDY WILL BE USEFUL WHEN SIMILAR KIND OF RESEARCH IS
UNDERTAKEN.
STUDY FOCUSSES ON EFFECTIVENESS FOR GRIEVANCE HANDLING
PROCEDURE

LIMITATIONS OF THE STUDY

SAMPLE SIZE WAS RESTRICTED TO 35.
PERSONAL INTERVIEW OF EMPLOYEES WAS NOT POSSIBLE.