ORIENTATION FOR

HOUSEKEEPING
STAFFS

DAY 1

INTRODUCTION

This TRAINING GUIDE MODULE supplements all the

training endeavours of the Quality Assurance, Safety
and Training Departments of Qatar Star Services
L.L.C. for MOI ABU SAMRA. The contents herein are
validated and are approved in accordance with the
company policies. All employees are required to
read, understand and adhere to the policies
standards stated.
However, the module is not developed to cover every
aspect of company policies. It simply presents an
overview of Integrated Management System and
Procedures.
The views and opinions of the authors expressed
herein do not necessarily reflect those of Qatar Star
Services L.L.C. or any of its affiliates.

QATAR STAR SERVICES BRIEF

OVERVIEW
In 1990, STAR SERVICES was
launched
as
a
chain
of
companies that specializes in
catering
and
life
support
services
with
operations
in
Qatar,
Lebanon,
U.A.E.
and
Kuwait. To date, it continues to
establish operations in many
other Middle East countries.

 Star Services is being backed up by

MEZZAN HOLDINGS in Kuwait, known
in the region for trading, importing,
exporting and wholesale delivery of
foodstuff in the Gulf region. Star
provides services to venues ranging
from
ministries,
educational
institutions,
residential
and
hospitality
organizations,
health
facility and many more organizations

 Star Services operations include not

only food catering to institutions,
organizations and worksite, but also
housekeeping and cleaning, laundry,
pest
control,
manpower
supply,
maintenance, waste management,
security, gardening and landscaping,
and fire prevention.

 Star Services has leveraged its

experience
to
build
solid
infrastructures throughout the Gulf
by providing full service catering,
facilities management and manpower
business needs such as back office
management,
warehousing
of
products,
central
kitchens
and
laundry facilities that are managed
and operated by highly trained and
experienced
teams
sensitive
to
community needs.

 Star
Services
is
synonymous
to
diversification.
Other
business ventures include
international
restaurant
franchise operations, food
production and delivery,
and events catering.

HERE WE GO

What is Housekeeping?

Why good housekeeping?

How does good housekeeping help?

Effects of good Housekeeping

How Housekeeping relates with Safety?

Signs of poor housekeeping

Methods of Improving Housekeeping

Establishing a housekeeping program

GOOD HOUSEKEEPING
GOOD HOUSEKEEPING is not just
cleanliness. It includes keeping work
areas neat and orderly (food, nonfood items and chemicals should be
separately stored in designated safekeeping areas/places); maintaining
halls and floors free of slip and trip
hazards. It also includes removing of
waste materials and other fire
hazards from work areas.

What is Housekeeping?

Good
housekeeping
means
having
unnecessary items about and keeping
necessary items in their proper places.

no
all

A place for everything and everything in its

place.

Management and maintenance of the property

and equipment of an institution or organization.

Why good housekeeping?

Safety

Productivity

Quality

Clean
Environment

Good housekeeping
promotes

How does good

housekeeping help?
Inventory of
every item

Get rid of
unwanted
material

Place for
every thing
Why do
we need?

Low
inventory
means less
cost

How does good

housekeeping help?
Identification
system in the
dept.

Searching
time is
eliminated

Every thing in
its place
Discipline
in the
dept.

Improved
productivity
& high moral

Benefits of Good Housekeeping

Eliminates
Maintains

accident and fire hazards

safe, healthy work conditions

Saves

time, money, materials, space,

and effort

Improves
Boosts

productivity and quality

morale

Reflects

a well-run organization

Costs of Poor Housekeeping

Slips,

trips, and falls

Fires
Chemical

and machine

accidents
Injuries

from electrical
problems

Collisions

and falling

objects
Health

problems

Housekeeping Is Safe-keeping
At Work

Good Housekeeping is the Foundation for a Safer

Workplace.

Housekeeping in any organization is the cornerstone of

efficiency and the maintenance of operating standards. If
you are going to increase safety levels, first of all to
improve housekeeping.

A messy working environment contributes to unsafe work

practices, undesirable incidents and ultimately, workplace
accidents

A tidy workplace reduces the opportunity for accidents,

incidence and prevents wasted energy.

Que: How does good housekeeping improve

safety?
Ans: By removing tripping hazards.

By removing roadway surface obstructions for

mobile equipment.

By removing fire or explosion hazards.

By setting a good example.

By improving visibility to identify hazards.

By reducing material re-handling and minimizing

the risk of injuries from people bending over to pick
up and move materials and debris. If you don't
store or throw it on the ground or floor, you don't
have to pick it up

Signs of poor housekeeping

Poorly

arranged work areas

Untidy or dangerous storage of materials

Dusty, dirty floors and work surfaces

Items that are in excess or no longer needed

Tools and equipment left in work areas instead of being

returned to proper storage places

Broken containers and damaged materials

Overflowing waste bins and containers

Spills and leaks.

Poor Housekeeping

Methods of Improving
Housekeeping

Keep work areas clean.

Keep exits and entrances clear.

Keep floors clean, dry and in good condition.

Stack and store items safety.

Store all work materials in approved , clearly

labelled containers in designated storage areas
only.

Use proper waste containers.

 Keep

sprinklers, fire
extinguishers clear.

alarms

and

fire

Clean

up spills and leaks of any type

quickly and properly.

Fix

or
report broken or damaged
tools , equipment, etc.

Keep

lighting sources clean and clear.

Follow maintenance requirements.

ESTABLISHING A
HOUSEKEEPING PROGRAM

Careful planning

A clean-up schedule or policy

Effective inspection

Continuous supervision and enforcement of

housekeeping rules

and

GOOD HOUSEKEEPING
Good Housekeeping Guidelines:

Immediately clear the floor of hazards

Keep walkways free of obstructions

Keep all storage areas or machines clean and

turned off when not in use

Keep emergency exits free of obstructions

Do not guess. If you are in doubt as to the safe

and proper way to carry out a job or use
equipment, always seek advice from your
supervisor

If you do not understand the instructions given,

GOOD HOUSEKEEPING
Good Housekeeping Guidelines:

Always think for a few seconds about the way how to

perform your work before starting.

Report all unsafe conditions to your supervisor or

manager.

Read and understand all the warning signs and notices.

Never play practical jokes or distract others while

working.

Stay focus. Do not allow personal problems to affect

your work.

Know the locations of your first aid boxes

All injuries must be attended to immediately. Seek help

if you are in doubt

Thank
You !...