Youtube link:

https://www.youtube.com/watch?v=_cZjAa
f6O2I

PRESENTATION GROUP 1
MANAGING CHANGE

TENAGA NASIONAL BERHAD

GROUP MEMBERS:
1. AHMAD SAIDIN BIN IBRAHIM
2. MUHAMMAD SYAFIQ BIN MOHD
JOHARI
3. MUHAMMAD HASIF BIN ROSMAN
4. AMEERA SYAFIQAH BT MOHD
SHUKOR
5. NUR SHAFARINA BT RASHID

COMPANY BACKGROUND
The largestelectric utilitycompany
inMalaysia

The largest power company inSoutheast

Asia(MYR99.03 billion worth of assets.)
It serves over 8.4 million
customers(Peninsular Malaysiaand also
the eastern state ofSabahthroughSabah
Electricity Sdn. Bhd.)

TNB's core activities are in thegeneration,

transmissionanddistributionof electricity.
Other activities :repairing, testing and
maintainingpower plants, providing
engineering, procurement and
construction services for power plants
related products, assembling and
manufacturing high voltage switchgears,
coal mining and trading

VISION
MISSIO
N

To Be Among the
Leading Corporations
in Energy and Related
Businesses Globally
We Are Committed to
Excellence
in
Our
Products and Services

Areas of improvement

Problem 1
Problem

Customers has complaint their

electricity bill has been increased
dramatically.

Companys
solution

TNB states the reason was because

of El-Nino season.
TNB put the blame on the highly
used of electrical appliances

Recommendat
ion

Offer special promotion during heat

wave weather (El-Nino)

Problem 2:
Problems

Companys
Solution

Uncontrolled electrical usage &

electric power theft

Implement Smart Meter

Free installment of Smart Meter

Recommendatio at home
Provide good and free
ns
maintenance

Problem 3
Problem

No electric supply at
Kampung Orang Asli
(Dengkil,Selangor)

Companys
solution

Not yet been solved.

Install solar system at the

Recommendatio
area.
ns
Practice active approach

Reasons for resistance to change

Comfort
zone
Encouraged
the used of
solar system at
home

Selfinterest
Make a petition
to show
dissatisfaction

Effective approach

Social
media

Awarene
ss
program

Reward /
incentiv
e

Conclusion
External control TNB should establish a good
relationship with their customer to ensure that
they will become a trusted company and not
only focus on their profit. They must focus to
give a good service to the society.
Prevention control - detect problem before
they arise.

Problem 1: Increased of electricity

bills.
Customers has complaint at Official
Facebook Account of TNB Careline
stated that their electricity has been
increased dramatically in this month.
Based on news article on April
22,2016 stated that the situation
was because of the El-Nino season
that makes the uses of electrical
equipment in the household
increases.

Problem 2: Uncontrolled electrical

usage & electric power theft

Problem 3: No electrical power at

Kampung Orang Asli, Dengkil, Selangor

Only 5km from Putrajaya, there is no

electrical supply at Kampung Orang
Asli Bukit Tunggal and Kampung
Orang Asli Bukit Jenuk.

Task 3: How do the company overcome

the situation and the resistance to
change?

Problem 2:

Problem 3:

Task 4: How effective is the solution by

the company? Suggestion of solutions
by our group.

Problem 1:
Give rebates to the consumer during
el-nino seasons and other weather
issues happen in the future.
More user friendly (using of mass
media) keep updated info or news for
consumer to avoid
miscommunication.

Problem 2

Problem 3: