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Teaching Business Intelligence

Paul Hawking
Victoria University

Why BI?
2

Motivation
Tools

Why

Resources

Not
BI?

Corporate
Performance
Management
How is my
company
performing?

BI
Competency
Centre
How do I
implement BI
best practices
across the
enterprise?

Data
Quality

Implementation

What are the


best practices
to ensure data
quality?

How to best
implement BI
in my
company.

Architecture

Extraction
Transformation
Loading

Query
Development

Performance

What objects do
I need to create
in my BI
environment?

How do I load
and integrate
data from
different source
systems?

How do I build
efficient
queries?

How can I
improve the
performance of
my BI
environment?

Mobile
BI
How can I make
my BI mobile?

Strategy and Business Processes

Business Process Elements

Organisational Units
Sales Area
Distribution Channel
Transactions
Sales Order Creation
Goods Issue
Data
Master Data

Process Indicator

Customer
Material
Transactional Data
Sales Quantity
Sales Price

Strategic Success Tetra Pak

Process
People

Performance

Tools

10

The Result: Workers Lose Productivity from Inadequate


Information Access

54%

Lose Productivity

Other effects:
47%
Make Flawed Decisions

45%
Lose Competitive Agility
Source: Economist, Enterprise Knowledge Workers Study; November, 2007
11

Growing Importance of Business Intelligence

12

Top 10 Business and Technology Priorities in 2010


Ranking Top 10 Technology Priorities
1

Virtualization

2
3

Cloud computing
Web 2.0

4
5

Networking, voice and data


communications
Business Intelligence

Mobile technologies

Data/document management and


storage
Service-oriented applications and
architecture
Security technologies

10

IT management

Ranking 2008
3

7
1
9
10
5

Source: Gartner EXP (January 2010)


13

Business Intelligence Process

14

Information Systems To Support Decision Making

15

SAP Business Objects Business Intelligence

16

Business Intelligence Platform

17

Business Drivers and Target Groups

18

Business Drivers and Target Groups


Reporting Tools for Different User Groups

19

Business Drivers and Target Groups


Reporting Tools for Different User Groups

20

Crystal Reports

Proven standard for report design


Used by more than over 500 major software vendors
Sophisticated report formatting
Pixel perfect reports
Create multi-page
Multi-query
Templates and wizards to speed
up report creation
Secure, large scale distribution of
reports
Connectivity to any data source

21

SAP Crystal Reports Access

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
22

SAP Crystal Report Resources

Crystal Reports 2011 http://www.sdn.sap.com/irj/scn/crystal-reports-elearning?refer=main


Crystal Reports Enterprise http://www.sdn.sap.com/irj/scn/crystal-reports-enterprise-elearning?refer=main
23

Business Drivers and Target Groups


Reporting Tools for Different User Groups

24

SAP Business Objects Dashboard (formerly xcelsius)

Personalised Flash based dashboards


Variety of output mediums
Microsoft Office Documents
Portals
PDF
Empower business users with
interactive information
Powerful what if analysis with sliders
and other controls
Ability to drill down
Pre-built components, skins, maps,
charts, gauges, and selectors

25

SAP Business Objects Dashboard Design Access

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
26

SAP Business Objects Dashboard Resources

http://www.sdn.sap.com/irj/scn/dashboards-elearning?refer=main
27

Business Drivers and Target Groups


Reporting Tools for Different User Groups

28

Web Intelligence (Interactive Analysis)

Self service analysis and reporting


Business Users
(Limited) technical expertise (report designers),
business domain expertise
Interactive report creation
Flexible formatted reports with built-in
analysis features
Built on any type of data source

29

SAP Business Objects Web Intelligence Access

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
30

SAP Business Objects Web Intelligence Resources

Web Intelligence http://www.sdn.sap.com/irj/scn/web-intelligence-elearning?refer=main

31

Business Drivers and Target Groups


Reporting Tools for Different User Groups

Analysis
(OLAP/Office)
(OLAP/Office)

32

Analysis (OLAP/Office)

Optimized for highly interactive analysis (Ad Hoc)


Explore multi-dimensional data sets
Available for Web based and Microsoft
Office focused deployments
Comprehensive range of business
and time calculations
Visualization options
Exception highlighting
Ability to drill down into details
(Web Intelligence or Crystal Reports)

33

SAP Business Objects Analysis Resources

http://www.sdn.sap.com/irj/boc/analysis-office-elearning?refer=product-help
34

Business Drivers and Target Groups


Reporting Tools for Different User Groups

Analysis
(OLAP/Office)
(OLAP/Office)

35

Business Objects Explorer

Search and navigation tool for casual users to access business data
Ability to search, explore and visualise large data volumes
via Business Warehouse Accelerator (BWA)
Guided analysis and smart visualisations
Limited training required

36

SAP Business Objects BI On Demand Resources

http://www.sdn.sap.com/irj/boc/ondemand
37

Teaching Approaches

Tellme,Ill
forget
Showme,Illremember
Involveme,Illunderstand

Interaction

38

Business Intelligence Knowdules


39

SAP Business Intelligence Tools and Tutorials


Tool

University
Curriculum

SAP Tutorials

Free trial

SAP Business
Information
Warehouse

Technical
Business

Crystal Reports

Web Intelligence
(Interactive Analysis)

Interactive Analysis

Business Objects
Explorer

(included in BI On
Demand)

Analysis Office

Analysis OLAP

Dashboard Design
BI On Demand

40

SAP Community Network


Leadership in Social Innovation, Social Commerce and Social Intelligence
> 2.3 million members strong
Members

> 200 countries and territories


~ 20,000 new members / month
~ 1.1 million unique visitors / month

Traffic

> 4 million visits @ 20 million pages /


month
> 200,000 have contributed (ever)
> 99,000 last year w/ 2,000 top contributors

Contributors

~ 6,000 bloggers 100+ SAP Mentors


~ 4,000 posts / day in 350+ forums

Momentum

~ 2 million topic threads @ 7M messages


~ 2 million monthly newsletter impressions
~ 700+ SAP ecosystem solutions
Thousands of demos and trials delivered

Impact

SAP Community Network


may be the most extensive
use to date of social media
by a corporation.
Leveraging the Talent-Driven
Organization The Aspen Institute - 2010

Serving >200 countries @ all industries


41

BI Community Content Open to Public


Keycode for 3-month validity (Crystal Reports and Dashboards)

42

Steps to access UA-members only content


1.Log
2.On

on to www.uac.sap.com with user ID and password

UAC landing page, click this on top right-hand corner :


UA Program Members Access
UA Library Reserve Desk

1. Select Business Intelligence section under UA Library (left-hand bar)


2. Scroll down to UA Business Intelligence Curricula. All BI-related content are
available here.
3. Additional Resources
o

Check out Recent BI documents for additional teaching materials d by other professors

Participate in BI discussion forum or post your own questions to start communicating


with others in the community

43

BI Curricula for UA Members only

44

SAP Crystal Reports & SAP Integration Kit


https://cw.sdn.sap.com/cw/docs/DOC-116115
Step 1: Download slides, case studies and xls files for exercises

Step 2:
Download softwares with 6-month validity keycode
45

SAP Crystal Dashboard Design


Step 1: Download slides, case studies and xls files for exercises

Step 2:
Download software with 6-month validity keycode
46

SAP Crystal Dashboard Design Complete Standalone Kit without going to UCC
Lecture Slides & teaching notes

Case studies/exercises

Data sources for exercises


47

SAP BusinessObjects Web Intelligence


&
https://cw.sdn.sap.com/cw/docs/DOC-51386
Universe Design

48

SAP Business Objects Explorer


https://cw.sdn.sap.com/cw/docs/DOC-124419

49

SAP Business Objects Explorer

Lecture slides
teaching notes
Exercises plus data source
Case study based on GBI

50

51

A journey of 1,000 miles starts with 1 step.


52

SAP BI Timo Elliot

http://www.youtube.com/watch?v=0XFhP_zYJmM
http://www.youtube.com/watch?v=hRKP6wD6ZNQ&feature=related
http://www.youtube.com/watch?v=uTKJrtaikdk&feature=related
http://www.youtube.com/watch?v=JWxhbJIPP-A&feature=related
http://www.youtube.com/watch?v=M2BUv31zEOQ&feature=related
http://www.youtube.com/watch?v=CEKbvzfFXz4&feature=related

53

SAP Community Network


Leadership in Social Innovation, Social Commerce and Social Intelligence
> 2.3 million members strong
Members

> 200 countries and territories


~ 20,000 new members / month
~ 1.1 million unique visitors / month

Traffic

> 4 million visits @ 20 million pages /


month
> 200,000 have contributed (ever)
> 99,000 last year w/ 2,000 top contributors

Contributors

~ 6,000 bloggers 100+ SAP Mentors


~ 4,000 posts / day in 350+ forums

Momentum

~ 2 million topic threads @ 7M messages


~ 2 million monthly newsletter impressions
~ 700+ SAP ecosystem solutions
Thousands of demos and trials delivered

Impact

SAP Community Network


may be the most extensive
use to date of social media
by a corporation.
Leveraging the Talent-Driven
Organization The Aspen Institute - 2010

Serving >200 countries @ all industries


54

SAP Business Intelligence Tools and Tutorials


Tool

University
Curriculum

SAP Tutorials

Free trial

SAP Business
Information
Warehouse

Technical
Business

Crystal Reports

Web Intelligence

Interactive Analysis

Business Objects
Explorer

Analysis Office

Analysis OLAP

Dashboard Design
BI On Demand

55

BI Community Content Open to Public


Keycode for 3-month validity (Crystal Reports and Dashboards)

56

Steps to access UA-members only content


1.Log
2.On

on to www.uac.sap.com with user ID and password

UAC landing page, click this on top right-hand corner :


UA Program Members Access
UA Library Reserve Desk

1. Select Business Intelligence section under UA Library (left-hand bar)


2. Scroll down to UA Business Intelligence Curricula. All BI-related content are
available here.
3. Additional Resources
o

Check out Recent BI documents for additional teaching materials d by other professors

Participate in BI discussion forum or post your own questions to start communicating


with others in the community

57

BI Curricula for UA Members only

58

SAP Crystal Reports & SAP Integration Kit


https://cw.sdn.sap.com/cw/docs/DOC-116115
Step 1: Download slides, case studies and xls files for exercises

Step 2:
Download softwares with 6-month validity keycode
59

SAP Crystal Dashboard Design


Step 1: Download slides, case studies and xls files for exercises

Step 2:
Download software with 6-month validity keycode
60

SAP Crystal Dashboard Design Complete Standalone Kit without going to UCC
Lecture Slides & teaching notes

Case studies/exercises

Data sources for exercises


61

SAP BusinessObjects Web Intelligence


&
https://cw.sdn.sap.com/cw/docs/DOC-51386
Universe Design

62

SAP Business Objects Explorer


https://cw.sdn.sap.com/cw/docs/DOC-124419

63

SAP Business Objects Explorer

Lecture slides
teaching notes
Exercises plus data source
Case study based on GBI

64

SAP Business Tools and Tutorials


Tool

University
Curriculum

SAP Tutorials

Free trial

SAP Business
Information
Warehouse

Technical
Business

Crystal Reports

Web Intelligence

Interactive Analysis

Business Objects
Explorer

Analysis Office

Analysis OLAP

Dashboard Design
BI On Demand

65

http://www.sdn.sap.com/irj/boc/bi-suite-tutorials

66

67

Paul Hawking
SAP Academic Programs Director
School of Management and
Information systems
Telephone: +61-3-99194031
Mobile:
+61-419301628
Email
Paul.Hawking@vu.edu.au

68

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