PRESENTATION ON

Presented By : Manisha
Hansia
 Global economic scenario with Indian
economy
 Overview on Express Industry

 Top player’s strength and weaknesses

 USP’s of Top players

 Best qualities of the sales professional

 Understanding of FedEx

 Manisha Hansia for FedEx

 Global economic scenario with Indian
economy
 The economic recovery process varies considerably from
region to region and from country to country.

 Among the industrial countries the USA has been able to take
a lead.

 The emerging economies of the Asian continent are playing a

key role in the revival, with India & China the driving force.
 After falling for two to three quarters, global GDP has begun
recovering; output grew rapidly during the second half of 2009
and is expected to continue to do so during the first half of
2010.
 Trade, which initially fell sharply, is also recovering; the
exports of developing countries were expanding at a 36 %
annualized pace, but the volume of world trade remained 2.8
percent lower than its pre-crisis level
 India’s current IIP 13.50 % , CPI 14.86 % , GDP growth 7.2
%
 Global economic scenario with Indian
economy
 Export trend of
India :

 Import trend of
India :
 Global economic scenario with Indian
economy
 Share in world GDP (at
PPP) %:

 The Indian economy, however, was hit in the latter part of the global
recession and the real economic growth has witnessed a sharp fall, followed by
lower exports, lower capital outflow and corporate restructuring

Indian Govt. initiative for revitalizing industry become a success story for
other economies through market regulation, Stimulus package for specific
industries , Fiscal Consolidation and opening up of external economy etc
 Overview on Express Industry
 The global express industry is worth of US$ 149 bn .

 The size of the Indian express industry (US$ 1.6 bn) is

miniscule compared to global express industry

It is one of the fastest growing sectors in India and has

attained a size almost equivalent to the shipping industry

India’s express industry is expected to register a growth of at

least 20 per cent per annum during the next five years as per
industry experts

Indian express
industry
 Overview on Express Industry

Europe Market
share
1. DHL 38%
2. UPS 21%
3. TNT 16% Asia Pacific
Market share
USA Delivery
1. DHL 33%
Reliability
2. FedEx 22%
1. UPS
3. UPS 10%
90.83%
2. DHL
90.66%
3. FedEx
88.02%
  Asia-Pacific Logistics market Overview

Mid-Level Developing
Malaysia Sub-Continent
Vietnam
Thailand
Cambodia
Indonesia
st e kr a M

Laos
Philippines Myanmar
India

 Developed  Rapid  Increasing  Poorer

Logistics Developme competition infrastructu
 High nt  Developing re
Competition  Undevelop sophisticatio  Lower
 High Service ed n competitio
levels domestic  Increasing n
 Lead time  Increasing service  Customs
ar a h C

pressure service levels  Ownership

 Lower levels  Varied Issues
  Top player’s strength

Direct delivery  Lower operation cost

capability  product differentiation
Right products, quality, Strong brand equity
reliability Market share
Product innovations leadership
ongoing Takeovers of small
Direct delivery companies
capability Depends on the client’s
Abreast in Effective needs
technology communication
Worlds largest AirOnline growth
 Large employee base
fleet
Higher EBITDA -5.96B $
Strong brand image
 Guaranteed delivery Superior in Technology

Strong in US
Strong in US
Easier to negotiate
  Top player’s weakness

 Higher service cost

Lack of ground
 Picks up and
transportation force
deliveries are
Costly technology
contractors
innovations
Judgment for late
deliveries

Labor problems
Capacity constraints
Fuel costs
Lesser demographic
coverage
  USP’s of Top players

“When it absolutely,
positively has to be there Short delivery time
overnight.” Founded : 1969
Founded : 1971 Employee base :500,000
Employee base : 212,700

Guaranteed delivery. Short,

sharp, tangible
Founded : 1907
Employee base : 408,000
 Best qualities of the sales professional

Empathy
Persuasiveness
Resilience
Utilitarian
ABC - Always-Be-Collaborating
Questioning skills
 Understanding of FedEx
FedEx Express was founded in 1971 as the Federal
Express
In 1994,Corporation
Federal Express adopted the "FedEx"
name
Fedex.com as the first transportation web site to
offer online package tracking
2000, the company officially dropped the “Federal
Express” name and became “FedEx Express”
Handles well over 3 million packages daily
Global Provider of:
- Transportation
- e-commerce
- supply chain management
FedEx an Innovator company:
- Overnight package and letter delivery
- 10:30 am next day delivery
- Saturday delivery service
 Understanding of FedEx
Cost effective
Alternative for small packages
Distance and time are wider

When customers need it now

24hrs. 7 days a week, including
nights, weekends and holidays

Heavy weight shipments

Less than truck load (LTL) freight
600 miles next day delivery
1,600+ miles second day delivery

Most familiar service

Handles millions of shipments
Delivers in 1 to 2 business days

Custom brokerage
Electronic custom clearance
Speed shipments across the border
 Manisha Hansia for FedEx

Optimism
Positive attitude
Desire to learn
Ability to think & suggest
Ability to Listen & diagnose
Negotiations
Organization
Time-management
 Prioritization
Ability to sell with credibility
THANK YOU
FOR BEING WITH
THE PRESENTATION