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Communicator
INTRODUCTION
Communication
The process of planning, creating, delivering, and interpreting messages
The most important ability in the workplace
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Why Effective
Communication?
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Psychological
Receivers attitudes toward message or sender
Semantic
Language that is ambiguous or difficult to understand
Language
Language differences between senders and receivers
Mixed messages
Conflicts between verbal and nonverbal communication
Context
Circumstances influencing purpose, medium choice, and
interpretation
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Physiological Barriers
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Psychological Barriers
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Semantic Barriers
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Language Barriers
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Mixed Messages
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Mixed Messages
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Cultural Barriers
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Professional communicators
are appropriate to the
situation
Professionalism in writing and speaking
requires etiquette and respect without being overly formal
On Next Slide:
an ineffective
email projecting
an immature,
unprofessional
image and
an effective
email projecting a
professional
image
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Conciseness
using no more words than necessary for a
message to accomplish its purpose
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