WHAT IS HOSPITALITY

MANAGEMENT

When most people think

of the hospitality
industry?
They usually think
of. . .. ..

However. . ..
Hospitality the reception
and entertainment of
guests,
visitors
or
strangers with liberality
and good will.

The word Hospitality is derived from the word

hospice that is clearly related to hospital -also
referred to an early form of what we now call a
nursing home.
The hospitality professions are among the oldest of the
humane professions, and they involve making a guest, client,
member, or resident feel welcome and comfortable.

The Managers Role in Hospitality Industry

As a successful manager in hospitality

industry, must exhibit many skills and
command much specialized knowledge, all
directed at achieving a variety of management
objective like:
1. A manger wants to make the guest feel
welcome.
2. A manager wants to make things work for the
guest.
3. A manager wants to make sure that the
operation will continue to provide service
while also making a PROFIT.

Why study in a Hospitality Management Program?

In early times.. MOST managers

learned their work through
apprenticeships.
The old crafts built on apprenticeship
assumed that knowledge-and-work was
unchanging. However, the assumption
no longer holds true.
In other words, knowledge is crucial to
success, and studying is a necessary
part of the overall preparation for a
career as a supervisor or manager.
Peter Drucker.

Next topic. . . .
Forces affecting Growth and
Change in the Hospitality Industry
Assignment:
1.How would you define demand? What critical changes in
demand do you foresee in the future? Why?
2.Why are the baby boomers so important? What impact do you
see them having on the hospitality industry in the next few
years? In the longer-term future?