You are on page 1of 13

Introduction to NetAct Fault Management

tools

Nokia Siemens Networks

OS8535EN51GLA0

NSN Siemens Networks Academy


Legal notice
Intellectual Property Rights
All copyrights and intellectual property rights for NSN Siemens Networks training
documentation, product documentation and slide presentation material, all of which are forthwith
known as NSN Siemens Networks training material, are the exclusive property of NSN Siemens
Networks. NSN Siemens Networks owns the rights to copying, modification, translation,
adaptation or derivatives including any improvements or developments. NSN Siemens
Networks has the sole right to copy, distribute, amend, modify, develop, license, sublicense, sell,
transfer and assign the NSN Siemens Networks training material. Individuals can use the NSN
Siemens Networks training material for their own personal self-development only, those same
individuals cannot subsequently pass on that same Intellectual Property to others without the
prior written agreement of NSN Siemens Networks. The NSN Siemens Networks training
material cannot be used outside of an agreed NSN Siemens Networks training session for
development of groups without the prior written agreement of NSN Siemens Networks.

Nokia Siemens Networks

OS8535EN51GLN00

Module Objectives
At the end of this module the student will be able to:

Understand the purpose of different


NetAct Fault Management (FM) tools
Make appropriate use of the full
functionality of the FM tools

Nokia Siemens Networks

OS8535EN51GLN00

NetAct Fault Management functionality


Basic
Basicfunctionality:
functionality:
Alarm
Alarm Collection
Collectionand
and
Storing
Storing
Alarm
Alarm Status
StatusMonitoring
Monitoring
Alarm
Alarm Monitor
Monitor
Alarm
Alarm History
HistoryHandling
Handling
Alarm
Alarm Filtering
Filteringand
and
Reclassification
Reclassification
Alarm
Alarm Database
DatabaseUpload
Upload
Modifiable
ModifiableAlarm
Alarm Manual
Manual
Maintenance
MaintenanceMode
Mode
5

Nokia Siemens Networks

OS8535EN51GLN00

Optional
Optionalfunctionality:
functionality:
Alarm
Alarm Trigger
Trigger
Alarm
Alarm Correlation
Correlation
Alarm
Alarm Forwarding
Forwardingto
toE-mail
E-mail
ASCII
ASCIIAlarm
Alarm Forwarding
Forwarding
3GPP
3GPPFM
FMForwarding
Forwarding

Use of NetAct Fault Management tools

From
Network

Connects to
Network
Element
Directly
6

Nokia Siemens Networks

OS8535EN51GLN00

Using Fault Management tools to identify object


status
User can gain a quick overview of the alarm
statuses of the network elements, and of the
problems in the services provided to the
subscribers.
The colours of the symbols for the NEs
change in real-time according to the active
alarm situation.
Use of mode and Colours in Help can identify
Administrative, Alarm or Object State mode.
Alarms are divided into four different classes
according to the severity of the alarm. Each
class is presented by using a specific colour
in the NE symbol.

When a new alarm arrives,


the symbol of the network
element in question blinks
in the view. This is know as
Unacknowledged Alarm
7

Nokia Siemens Networks

OS8535EN51GLN00

***
Critical
**
Major
Alarm
Alarm
**
Major
Alarm
**
Major
*Alarm
Minor
Alarm
*
Minor
***
MinorAlarm
Alarm

Alarm Monitor

Nokia Siemens Networks

OS8535EN51GLN00

Presents the active alarm situation sorted


by alarm severity and time stamps
The user can
Acknowledge and cancel alarms
Define the monitoring criteria for
network elements, maintenance
region, alarm number and object
class
Open several monitors
simultaneously
Print selected alarms from the list
Define updating period of alarms
Full integration with
Trouble Ticket system
Modifiable Alarm Manual
Explanation dialog (information on
correlated alarms)

Alarm History Handling


Analysis of faults using default or userdefined queries about alarm history
The user can make a query using
NE or maintenance region
selection
Alarm severity and type
Alarm number and object class
Time periods
Alarm or Ack state
The user can also
Acknowledge and cancel alarms
Access the Database Statistics
dialog
Open the Modifiable Alarm Manual
application or start an MML
session

Nokia Siemens Networks

OS8535EN51GLN00

Modifiable Alarm Manual


The user can open the Alarm Manual
page which is related to the
investigated alarm.
The Alarm Manual page provides
detailed information on the alarm, for
example, explaining the possible
reasons for the alarm as well as
giving instruction on how to correct
the fault.
Users can add their own comments
and instructions for alarms, or own
pages.
The Alarm Manual window can be
opened several ways from Alarm
History Handling, Alarm Monitor, and
FM Rule Editor applications.
10

Nokia Siemens Networks

OS8535EN51GLN00

Alarm Trigger
Makes it possible to automatically start UNIX
processes on the basis of defined alarms

NMS Alarm Pipe

Triggering is controlled by rules specified in a


configuration file. The rules include:
Alarm events which trigger the process
The process to be triggered
Config.
file

ALARM
TRIGGER

Automatic
Recovery

Usage examples:
Automatic recovery (automatic NE resets
triggered by the certain alarms)
Forwarding low-volume alarm data to the
external systems (automatic trouble ticket
creation, generating notifications to
customer's own systems or system
management platforms e.g. IT/Operations)

Automatic
Testing

Reduces the amount of manual work required


in the network monitoring routines
11

Nokia Siemens Networks

OS8535EN51GLN00

Alarm Forwarding to E-mail


Quality of network services to subscribers
must always be at a high level even if the
assigned personnel may not be present at
all times
With this feature it is possible to forward
alarm information using e-mail
This feature can be used in communication
between network monitoring centers and
maintenance people
Criteria set defines the alarms which will
cause messages to be forwarded
E-mail messages are sent via an electronic
mail system (SMTP)
12

Nokia Siemens Networks

OS8535EN51GLN00

ASCII Alarm Forwarding

The NetAct-NMC ASCII Alarm Forwarding


interface is a solution for sending alarm
information from the NSN NetAct to an NMC in
ASCII format using TCP/IP and UNIX services.

Network
Elements

NMS alarm pipe

NetAct

The alarms are routed from the NetAct alarm pipe


to the ASCII Alarm Forwarding application,
optionally via buffering.

Buffer
(optional)
ASCII Alarm
Forwarding

TCP/IP
address +
port

NMC

NMC alarm application

13

Nokia Siemens Networks

The interface is intended to be used with a thirdparty NMC.

The ASCII Alarm Forwarding application writes


the data through the socket connection to the
NMC.
The NMC alarm application is responsible for
receiving and handling the alarms as required.

OS8535EN51GLN00

3GPP FM Forwarding
fault management interface
External
based on 3GPP TS32.111-x (R4)
Alarm
and relevant references,
Tool
Corba Solution Set
IRP Manager
alarm upload for alarm synchronisation
acknowledge
continuous alarm notifications (newAlarm,
alarms
alarm
AckStateChanged, ClearedAlarm, AlarmListItf-N
upload
Rebuild)
Alarm IRP
Notification IRP alarm acknowledge from external system
alarm
Corba Solution Set
notifications
configurable filter for notifications set by
external system at subscription time
information either based on generic 3GPP
object model (RAN and Core area supported
NSN NetAct Monitor
in initial version) or on NSN proprietary object
NSN NetAct
model (Alarms from all NEs supported by
NetAct and all NetAct internal alarms
transferred)
Network
Elements
14

Nokia Siemens Networks

OS8535EN51GLN00