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Corporate Overview

Slide 1

About Us

LGS is a Global Information Technology Implementation and Outsourcing


Services Provider

One of the leading CMMI Level 3, ISO 9001:2000, 27001 :2005 Certified
Software Development company with offices at India, US and Europe

An experience of over a decade, with Clientele Including many Fortune


500 companies and Government Agencies

We help our clients to maximize their business performance through


seamless integration of strategic change, process improvements, and
technology solutions

LGS differentiates itself on the ability to execute cost effective OnsiteOffshore implementations resulting in low Total Cost of Ownership

Realize Maximum Return on your Investments


Slide 2

Our Strengths

We are the recognized leaders in PeopleSoft Applications with


experienced consultants who have extensive implementation
experience in PeopleSoft Applications.

We have strong program management experience including


certifications from Project Management Institute (PMI) and
assessment by Software Engineering Institute (SEI), as well as tools
such as EQUIP

We have a strong track record in delivering value to clients through


business-oriented approaches to IT, as well as a strong focus on
organizational change management and knowledge sharing

Our methodology, EQUIP, a comprehensive methodology for the


design and implementation of systems, is tailored to SAP
Applications implementation and its associated business
transformation

We offer a blend of a boutique firms philosophy of fierce dedication


to our clients goals, as well as a global firms abilities to tap into a
deep resource pool, and strategic product vendors relationships

Our philosophy, Well do it with you, not to you, is well known in


the industry

Slide 3

Global Niche

Canada

Europe

Germany

New Jersey
Texas
Egypt

Middle
East
India

South
Africa

Offering End-to-end Enterprise Solutions


Corporate Headquarters

Matured Outsourcing & Off-Shoring Processes

Branch Offices
Upcoming Offices

Listed company in Indian Stock Exchange


Secure, redundant infrastructure and support systems connected via highspeed satellite and dedicated fiber links

Major Clients

Slide 4

Service and Solution Offerings

Implementations
Global Roll Outs
Application/Product Development
Testing
Process Consulting
Upgrade & Migrations

Consulting
Services

Enterprise
Application
Integration

Product Evaluation
Design & Development
Configuration
Legacy Integration

Enterprise
System
Solutions
End-to-End
Technical
Solutions

Testing
Services
Application
Maintenance
Outsourcing

Enterprise Test Mgmt


Consultancy
Test Program Management
Automation & Regression
Testing
Performance Benchmarking
Web Testing

Consulting
Full Life Cycle
Implementation
Customization & Upgrades
Post Implementation
Support
Business Process
Reengineering
ERP & BI

Business
Process
Outsourcing
Custom
Development

Infrastructure
Management
Services

24x7 Production Support


Helpdesk Support
Enhancements
Performance Monitoring
Database Tuning

System Administration Support


Network Management
Server Management
Security
Operations Support
Infrastructure Application Support

Financials
Human Resources
Life Sciences
Legal Services
Supply Chain management
Sales & Customer Care

Custom Development
Enhancement
Integration
Customization
Re-engineering
Business Intelligence

Services & Solution Portfolio


tailored to your Business Needs

Slide 5

Vertical Expertise

Vertical Expertise gives us the Competitive Edge

Slide 6

Footprints
2009 India Headquarters successfully completes
ISO 27001:2005 (BS 7799) certification
2008 Achieves 255% revenue hike as compared to
previous year, records 303% profit and declares Maiden Dividend
2007 COGNOS becomes a part of our
ever-growing list of clients
2006
1. CMMI-Level 3 achieved
2. Center of Excellence (CoE) for BASF
3. Hersheys become LGS client
2002
ISO 9001-2000 Certified
GE and BASF become major clients
1999
LGS incorporated

Slide 7

Subsidiaries

Global IT INC and Techorbit INC are 100% subsidiaries of LGS

With specialized team of expertise in providing Onsite, Offsite and Offshore IT


services and solutions, Techorbit and Global IT are committed to use the best
industry business practices to enable partners and clients elevate their
success levels and compete effectively in the global markets.

Slide 8

5D Global Delivery Model


Define

Technology
Strategy
Formulation

Discover

Requirement
Analysis &
Specification

Design

Architecture &
Design
Documentation

Develop

Standards &
Best Practices
Driven SDLC

Deploy

Production
Operations &
Support

Optimized
Onsite/Offshore
Delivery in T&M or
Fixed-price
Contracts

Leverage the power of 24x7 Onsite/Offshore Delivery Model


Slide 9

LGS Global Delivery


Capabilities
A Blend of onsite-offshore resources

Slide 10

Global Delivery Approach


Fully integrated with LGS Global
Systems Methodology our global
delivery methodology
Focus on seamless client experience on par
with onshore delivery
Access to LGS consultant's knowledge base
and user groups which facilitates leveraging
past experiences and lessons learned
Multiple service delivery models to suit
Client specific requirements
Onshore
Offshore
Nearshore
Single methodology across all GDC locations
with built-in flexibility to meet client
specific needs and interface touch points

Slide 11

Solution Factory
for Innovative Solutions
Targeted Industries

Focused Teams

Financial Services

Financial Management

Manufacturing

Human Capital Management

Retail

Customer Relationship
Management

Communication & Content


Healthcare
Federal Government
Higher Education
International Governments
State & Local Governments

Supply Chain
Advanced Technology Group
Leasing & Lending
Business Intelligence
Risk Management &
Compliance

Tailored Oracle Solutions


Corporate Performance
Management
Compliance for Basel II
Lease Management
Enterprise Asset Management
CRM Case Management
Oracle Field Service
Compliance Framework
Architecture
Roadmap to Fusion
Data Hubs

Specialized Oracle Skills


Oracle Applications Oracle E-Business Suite, and Oracle's PeopleSoft Enterprise, JD Edwards EnterpriseOne,
and JD Edwards World, Siebel
Oracle Fusion Middleware Application Server, Integration, Business Intelligence, Content & Collaboration, Data
Hubs, Developer Tools (Jdeveloper, BPEL Designer, Developer Suite, Toplink and ADF), Identity Management, Portal,
SOA Suite (BPEL Process Manager, Business Activity Monitoring, Enterprise Service Bus), Web Services Management
Oracle Enterprise Manager - Oracle Database - Grid

Slide 12

Services and Solutions


Services

Application Services
Business Intelligence
Integration Services
e business expertise
Training Services
Infrastructure Support
Services

Enterprise Application
Solutions
SAP Practice
Oracle Practice
Microsoft Practice

Aligning Work Environment to Business Needs

Slide 13

Services
Slide 14

Application Development
Iterative Development:
Project Management
Development Life Cycle Methodologies
Extended Life Cycle Methodologies
Process & Quality Management

Tools and Techniques:


Configuration Management (VSS, Bug
Tracker)
Project Management Tools (LMS)
Quality Management (EQUIP-Enabling
Quality and Improving Processes)
Project Specific Technology/Tools (SAP,
Oracle, .Net, JAVA, etc,.)

Salient Features:
Flexible and Customizable
Regular incorporation of best
practices from Industry
Knowledge base & reusable
components repository
Compliance with CMMI and ISO
standards.
Mandatory induction training to all
members.
Continuous feedback & improvement
mechanisms.
Ensure process integration with
customers at project initiation.

Slide 15

Application Maintenance & Support

Defined Service-Level Agreements (SLA)


Competitive support service pricing
Evaluation metrics for measuring service level performance
Flexible and detailed reporting based on client requirements
Flexible support hours: 7 X 24 X 365, normal business hours, after hours,
and overflow

Slide 16

Upgrade and Migration


LGS Best Practices

Replication

Verification

Deployment

Compilation

Assessment

Sun, Microsoft, Oracle


SAP, IBM

Apache, Tomcat,
Jboss, Hibernate
SQL 2000, Oracle,

Compile

UDB.
Document

Source J2EE
Application Stack

Import

Sun, Microsoft, Oracle

Test

Target J2EE

SAP, IBM

Application

BEA, IBM, Oracle

Development and
Deploy

IONA

Migration Phases

Deployment Stack

Migration Workflows

Slide 17

Why BI?
The Five Questions

Data

What happened?

What is happening?

Why did it happen?

What will happen?

What do I want to happen?

ERP

CRM

SCM

Past
Present

3Pty

Future

Black
books

Business Intelligence (BI) is about getting the right information, to the right decision makers, at
the right time.

Slide 18

LGS BI Capabilities and Solutions


LGS delivers high quality services using established methodologies and toolsets
for BI/DW business solutions:
IBM Cognos 8 BI Sries
IBM Cognos EPM
SAP Business Objects XI Series
Oracle Hyperion
Informatica (ETL Tool)
BIRT
SAP BI
Microsoft BI
LGS has capabilities in the following areas of BI/DW Business solutions:
End To End Implementations
Global Roll Out
Application Development
Application Management Services Capability in supporting BI/DW
Applications
Competencies in SAP Business Information and Data Warehouse
solutions
Migration/Upgrades
Value Added Tools
Slide 19

Clientele & Projects related to BI and EDW

Client

Projects

Solution

BASF

Oracle EDW

Implementation and Support

SAP BW

Implementation and Support

Cognos Support

Support

Rationalization

Migration

Cognos 8 Migration

Migration

SFA Scorecarding

Implementation and Support

NAFTA Reports Distribution

Implementation and Support

Sales and Marketing

Support

Cognos Reports Testing

Testing

Hersheys
IBM Cognos

Implementation
FDMxC

Implementation

Cognos Support

Support

Cognos 8.3 Beta Testing

Beta Testing

Slide 20

Our Offshore IS Practice: At a glance

Over 350 Integration Services Consultants between India and Dallas centers

Over 50 IS Projects delivered

The IS Practice in GDCs cover Core Development (J2EE, Dot Net), EAI,
Application Testing, Data Warehousing & Business Intelligence

Industries covered: Banking, Insurance, Retail, Manufacturing, High Tech &


Healthcare besides others.

Slide 21

eBusiness expertise
Internal Business Systems

Customer Relationship
Management

Sugar CRM, MS Dynamics, Oracle CRM, SAP CRM

Enterprise Resource
Planning

SAP, Oracle Apps, MS Dynamics

Document Management
System

Content Management
System

Enterprise Collaboration

OCM, MS Share Point, Drupal, Joomla, Radiant

Enterprise Portals

IBM Websphere, Oracle Web Center, MS Share Point

Business Process
Management

WebMethods, TIBCO, SAP Netweaver, MS BizTalk

Business2Business

Electronic Commerce

Documentum, FileNet, Oracle UCM

Business2Customer

Governament2Citizen

EDI, WebServices
E-Commerce Portals
E-Governance

Slide 22

Training Services
LGS Academy, at India Headquarters
has a dedicated Learning and
Development (L&D) Team which
focuses on continuously improving the
ways of delivering high quality
services to our clients around the
sphere. We believe in maintaining the
quality content to promote timely,
relevant, and continuous learning that
support various business initiatives.

LGS Functional and Technical


Strengths, Flexible Business Models,
Human and Structural Capital are all
focused on maximizing Business Value
to customers worldwide. LGS leverage
all the advantages of the
interrelationships provided by the
horizontal strategies and decades of
experience in major industries,
including energy, manufacturing,
engineering and construction.

Our methods/types of training Include,


Classroom Training

(Both Onsite, Offshore )

Focused Training [Skill sets are assessed prior to training to identify the gap]
On-Line Live [By using WebEx]
On-Line Anytime [By using CBT]
Workshops

Slide 23

Training Approach
Our Approach to Creating Customer-Specific Training

Conduct the gap analysis

Formulate the training program

Jointly explore the effectiveness and completeness

Incorporate company specific exercises, role-plays etc

Conduct the training

Conduct a post-test to assess the level of learning

Follow-up with another test, one month later, to test the level of retention and application of the
concepts taught

Conduct refresher training sessions on the concepts that haven't been effectively applied to the
workplace

Slide 24

Training Strengths
Standard Curriculum
Our coursework reflects the high academic standards
Experienced Instructors
Our instructors bring real-world experience, expertise, and insight into
the classroom
Certified Professionals in each category
Convenience & Flexibility
Everything from content, delivery format, Time & Schedule and
location can be customized to fit your exact needs
End-to-end Service
Our dedicated Corporate Accounts team handle all the logistics to
ensure your satisfaction
High Value Versus Cost
Our programs have resulted in proven ROI for our clients

Slide 25

Infrastructure Support Services

LGS provides the following services

Information Security Solutions


Enterprise Management Solutions
Onsite Infrastructure Management Services
Technology & Process Consulting Services
Remote Infrastructure Management Services

Built significant capabilities over the last 7 years


Over 300 complex infrastructure projects
Over 30 certified experienced professionals in project management among 350 ISS
professionals.
Matured Operations Framework
Adherence to global standards
Understand need to align IT Services to Business Objective.

Slide 26

ISS Service Offering

Enterprise Systems
Enterprise Systems
Management
Management

Managed Service Desk &


Managed Service Desk &
Desktop Support
Desktop Support

ISS
Managed Information
Managed Information
Security Support
Security Support

On-site
On-siteService
Service
Delivery
DeliveryModel
Model

Enterprise Network
Enterprise Network
Support Services
Support Services

Hybrid
HybridService
Service
Delivery
DeliveryModel
Model

Remote
RemoteService
Service
Delivery
Model
Delivery Model

Slide 27

Service Delivery &


Service Support Practices
We adhere to ITSM Standards for Service Delivery & Service Support
practices

IT Customer
Relationship
Management

Release Management
Change Management
Configuration Management

Service Level Management

Capacity Management

Financial Management
for IT Services

IT Service
Continuity Management

Service Delivery

Service Support
Problem Management
Incident Management

Service
Desk

Availability Management

Security Management

Slide 28

Onsite Engagement Model

CUSTOMER CIO

Existing
Tech Support

Program

Process

Support process

Program
Support Tools

PROJECT
LEADER
TECHSERVE

Existing
CUSTOMER

Support tools

IT TEAM
Existing Process

Program

Documentations

Process &
Documents

HELP DESK
HELP DESK

TECHSERVE
TECHSERVE
SUPPORT TEAM
SUPPORT TEAM

ESCALATION
ESCALATION
PROCESS
PROCESS

IT USERS

Slide 29

Enterprise Application Solutions

Slide 30

Enterprise Solutions

LGS evaluates enterprises and analyzes their information system requirements to design
solutions that include the right software and hardware.

Our in-depth knowledge of ERP and pool of talented resources enable us to deliver cutting-edge
solutions through our in-house SAP, Oracle and Microsoft practices.

The salient features of our ERP Service offerings are:

Proven methodology for off shoring ERP Application Maintenance and Support (AMS)

Expertise in new-generation technologies and extended ERP solutions

An industry leading onsite-offshore model additionally helps to lower the Total Cost of
Ownership (TCO) of the ERP applications.
Slide 31

SAP Practice

LGS has implemented, upgraded and maintained ERP systems for a wide range of industry sectors.
LGS offers a portfolio of solutions that is modified to specific standards, processes and
challenges of the industry, and delivers rich functionality and productivity building tools.

SAP Competencies in

my SAP, ERP, SRM, HRMS,


PLM, SEM, SCM
NetWeaver
Value Added Services/Tools

PACER for Upgrade &


Migration
Project Tracker for Program
Management

Aligned with your Competitive Business Strategy

Slide 32

Our Offshore SAP Practice: At a glance

Over 200 experienced SAP Consultants between India, & Dallas centers

Over 70 SAP Projects delivered

The GDCs cover wide spectrum of SAP Services: from Full Life-cycle Implementation
(techno-functional), F.R.I.CE. Projects to Upgrade and Maintenance Support

Industries covered: Manufacturing, Financial services, Automotives, Chemical, Life


Sciences, High-Tech, Oil & Gas, Telecom, Food & Retail, Government, Healthcare

Slide 33

Oracle Apps Practice

Oracle Expertise in:

Application Solutions Lab in India

Full Life Cycle Implementations and Global


Roll-outs
Upgrade and Migrations
Post Go-Live Support
Enhancements

Latest release/revisions are installed, upgraded and tested


New functionality by track are thoroughly tested and documented
All the latest utilities are tested

Oracle Certified Developers and Consultants

Experienced in Unix, NT and Linux platform Enhancements

Slide 34

Quality Solutions In-Time & within Budget

Our Offshore Oracle Practice: At a glance

Over 150 experienced Oracle Consultants between India and Dallas centers

Over 25 Oracle Projects delivered

The GDCs cover wide spectrum of Oracle Services: from Full Life-cycle
Implementation (techno-functional), FRICE Projects to Upgrade and
Maintenance Support

Industries covered: Manufacturing, Automotives, Banking, Insurance, Financial


Services (Leasing), High-Tech, Oil & Gas, Telecom, Food & Retail

Slide 35

GDC MS Practice: At a glance

Total Headcount: Over 100

Over 30 MS Projects delivered

The GDCs cover a wide spectrum of Managed Services : involving SAP, PeopleSoft, Oracle, Hyperion
and Siebel

Industries covered: Automotive, Semi-Conductor, Consulting, Ventilation, Financial Services, and IT

Slide 36

Microsoft Service Offerings


LGS has translated all its experience into service offerings that provide immense

value to our clients. Some of these offerings are deliberately broad in nature and
some of them are focused on solving specific challenges faced by our clients

LGS offers the following services:

Application Development and Integration


Application Development on a BOT Model
Re-engineering and Migration
Microsoft Dynamics Implementation
Maintenance and Support
Product Development
R & D Outsourcing
Infrastructure Management

Slide 37

Technology Expertise

LGS has certified professionals on the following


technologies

MS Share Point Server


BizTalk Server
Microsoft Dynamics (ERP)
Microsoft Business Intelligence
Microsoft Visual Studio .Net
Microsoft SQL Server
MS Access
Microsoft Exchange server
Slide 38

Partners & Certifications

Microsoft Certified Partner

Microsoft Dynamics Partner

Certifications

Microsoft team at LGS are Microsoft Certified professionals

Certified MS Competencies
Custom Development Solutions
Business Intelligence
Data Management
Advanced Infrastructure Solutions
Learning Solutions
Slide 39

e-Business Expertise
LGS Forte in
e-Business
B2B
B2C
R&D Outsourcing
e-Business
Requirement Analysis

B2B Solutions

e-Business Security
Integration with
Legacy Systems
Integration with ERP

Supply Chain
Management and
Optimization and
Collaboration
Supply Chain
Optimization
Demand Planning &
Forecasting
Inventory
Maintenance
Order Processing
Supply Forecasting
Procurement
e-Collaboration
Contracts & Bidding
B2B Exchanges
EDI Conversion

B2C Solutions
Auctions C2C
Trading, Exchange or
Barter C2C

Online Shopping

Online Stores Creation

Catalogue Hosting

Online Carts or Wish


lists

Payment Processing

Shipments &
Shipping Methods

Order Fulfillment and


Order Status

Web based
Administration

Slide 40

Service-Oriented Architecture (SOA)

Capability to develop
components/services
that are self-contained,
loosely coupled and highly
interoperable.

Ability to support large


complex enterprise
applications which are built
as services / components
based on SOA.

Successfully developing
software components that
are reusable in similar
business applications.

At LGS, we reduce the turnaround time and leverage your existing IT assets (reuse and
interconnection of resources) rather than investing in expensive reinvention.

Slide 41

Service-Oriented Architecture (SOA)


This SOA Maturity Model provides a framework for discussion between IT and business
users about the applicability and benefits of SOA in an organization across five levels of
adoption maturity.

Slide 42

Partner of Choice

Slide 43

Why LGS?
Your outsourcing partner of choice

A Partner that's willing to work with you

Slide 44

LGS Quality Commitment

ISO 9001:2000 Certified


ISO 27001-2005 Certified
SEI-CMMI Level 3

Industry Certifications for Employees:

Appraised at CMMI Maturity Level 3


EQUIP adheres to CMMI Level 5 framework

Application Development: Java, Microsoft, Oracle


Network Administration: Cisco
Project Management: PMI-PMP
Business Intelligence: COGNOS certified

Quality as our DNA, through:

Process-centric Culture
EQUIP sets the right process rigor and platform
for LGS to achieve Customer Focus, Quality Goals
and Process maturity
Continuous Improvement Approach through Best
Practices and Review Forums
Slide 45

Exceptional Infrastructure

85000 Sq. Ft. work space

WAN Connectivity

Customer centric work space allocation


Has state of the art systems

2
2
2
2

x
x
x
x

1
1
4
1

Mbps
Mbps
Mbps
Mbps

IPLC
VOIP
Internet
Backup

Security (at par with BS 7799)

Physical Security & Access Controls


Information Security
ISO 27001-2005 Certified
System Development & Application Mgmt.
Operations & Communication
Content Vectoring & Virus Protection Mgmt.
Incident Management, Backup & Recovery
Legal Compliance
"Always

On" Infrastructure for Global Delivery


Slide 46

Recruitment

Resource Acquisition:

Resource Evaluation:

Advertisements
Referrals

Technical Interview
HR Interview
Background Check
Medical Evaluation

Resource Retention

Training & Competency Mapping


Resource Development
Certifications
Rewards and Recognition

Slide 47

LGS Resource Strength

Slide 48

Technical Resource - Profile


Experience Profile
9%

4%

19%

15%

26%

27%

2-4 Years 4-6 Years


0-2
6-8 Years 8-12 Years >12 Years

Experience Profile - Offshore

Experience Profile Onsite


3%
13%
12%

18%

10
%

7
%

5
%

22
%

23%

31%

0-2

2-4 Years 4-6 Years

6-8 Years 8-12 Years>12 Years

25
%

31
%

0-2
Years
6-8
Years

2-4
Years
8-12
Years

4-6
Years
>12
Years

Slide 49

Slide 50

Partners & Clients

Slide 51

Partners
LGS identifies the best of technology, product and solution providers, and
partners with companies on the basis of complementary IT strength,
proven business methodologies, domain-specific subject matter expertise,
and the new market channels that they provide.

Slide 52

Partnering with Global Giants

Global Clients
Partial List

Slide 53

Offices at:
India
# 796/B
Road No: 36
Jubilee Hills
Hyderabad-500033.
Tel: +91-40-66990000
Fax : +1-609-720-0004

UK
Suite# 508
1 Alie Street
London E1 8DE
USA
Irving, Texas
1303 W Walnut Hill Lane
Suite # 360
Irving
TX 75038
Tel: +1-972-871-992
Fax: +1-972-751-5222

Website: www.lgsglobal.com

Princeton, New Jersey


116 Village Boulevard
Suite # 200, Princeton
New Jersey 08540
Tel: +1-609-951-2210,
Fax: +1-609-951-2211

Contact for Information: info@lgsglobal.com

Slide 54