Best Practices in

Information Technology

Agenda
What is happening to the World?
Personal Survival and technology
management
IT Trends: cloud computing, virtualization,
green IT, and web 3.0.
Break
Industry Best Practices in IT: ITIL, COBIT,
ISO 27001, ISO 27002 & ISO17799
Q and A

Video Source
Company: Corning
Incorporated (www.corning.com)
"A Day Made of Glass" and
take a look at Corning's vision
for the future with specialty
glass at the heart of it.
The Future?

Personal Survival and

Technology Management

Top 10
Invention/Discoveries
1.
2.
3.
4.
5.

Electricity
Microprocessor
Computer
DNA
Telephone

6. Automobile
7. Internet
8. TV
9. Refrigeration
10.Airplane

Technology Trends

Megatrends
Volume
Small to smaller
Utility
Accessibility
Connected
Integration
Green

Technology Issues

Information Overload
Privacy
Instant Obsolescence
Technology Fatigue
Online all the Time
25/8
Spending on Fad
Cybercrime

Technology Survival

Time Management
Discipline / Focus
Exercise
Relax
Enjoy
Nature
Smile

Workshop #1
Personal Technology Management
1. Who are you in cyberspace?
2. What information challenges are you
facing?
3. What are the things that you do to
cope up with these challenges?

IT Trends

5 Hottest Technology Trend

2011
1. The enterprise warms to Apple and
Android
2. The shrinking private data center
3. IT consumerization marches on
4. Desktop thinning
5. Business units absorb more IT

Old Trends

Website
Social Networking / Web 2.0
Operating Systems
IT Department
Computer Virus
Cloud Computing
IT as a business enabler

10 Business and IT Trends

Visualization
Almost-Enterprise Applications
Cyber Intelligence
CIOs as Revolutionaries
The End of the Death of ERP

10 Business and IT Trends

Real Analytics
Social Computing
User Engagement
Applied Mobility
Capability Clouds

Workshop #2
Opportunity Seeking
1.) What do I want to pursue after my
course?
My career goal is to . . .
2.) What do I need to prepare for my
goal?
3.) I will achieve it in year _________.

IT Best Practices
ITIL, COBIT
Contingency and Disaster
Recovery Planning
Information Security

ITIL
ITIL provides
comprehensive best
practice guidelines
on all aspects of
end-to-end
Service Management
and covers the
complete spectrum of
people, processes,
products and the use
of partners.

Continual
Service
Improvement
Service
Service
Design
Design
Service
Service
Strategies

Service
Operation

ITIL
Service
Transition

ITIL V3 Framework

IT Service Management
IT Service
Support

IT Service
Delivery

Service Desk

Capacity Management

Incident Management

Availability Management

Problem Management

IT Service Continuity
Management

Configuration
Management
Change Management
Release Management

Financial Management
for IT Services
Service Level
Management

Cobit
Control Objectives for Information and
related Technology (COBIT)
a set of best practices (framework) for
information technology (IT) management
Information Systems Audit and Control
Association (ISACA), and the IT Governance
Institute (ITGI) in 1996
business challenges in the areas of
regulatory compliance, risk management
aligning IT strategy with organizational goals

Cobit

Security Planning
ISO/IEC 27002
information security standard
International Organization for
Standardization (ISO) and International
Electrotechnical Commission (IEC)
Information technology - Security
techniques - Code of practice for
information security management.

Security Planning

BS7799 (British Standard)

ISO/IEC 17799:2000
ISO/IEC 27002:2005
ISO/IEC 27002
best practice recommendations on
information security management
C-I-A triad: confidentiality, integrity,
and availability

Contingency Planning
BS 25999-2:2007
ISO/IEC 24762:2008
Information technology Security
techniques Guidelines for information and
communications technology disaster
recovery services
guidance on the information and
communications technologies and services
necessary for disaster recovery (ICT DR) as
part of business continuity management

Quick Stats
Research also show that most large
companies spend between 2% and 4% of
their IT budget on disaster recovery
planning; this is intended to avoid larger
losses. Of companies that had a major
loss of computerized data, 43% never
reopen, 51% close within two years, and
only 6% will survive long-term.
Source: Hoffer, Jim. "Backing Up Business - Industry Trend or Event." Health Management
Technology, Jan 2001

Bibliography

Megatrends. Ten New Directions Transforming Our Lives. Warner Books, 1982.
Reinventing the Corporation. Transforming Your Job and Your Company for the New Information
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Megatrends 2000. Ten New Directions for the 1990s. William & Morrow Company, Inc., 1990.
Global Paradox. The Bigger the World Economy, the More Powerful Its Smallest Players. William
Morrow & Company, Inc., 1994.
Megatrends Asia. Eight Asian Megatrends That Are Reshaping Our World. Simon & Schuster,
1996.
High Tech/High Touch. Technology and our Accelerated Search for Meaning. Nicholas Braely
Publishing, 2001.
Mind Set! Reset Your Thinking and See the Future. Collins, 2006.
China's Megatrends: The 8 Pillars Of A New Society. HarperCollins, 2010.
Future Ready: How to Master Business Forecasting, John Wiley and Sons, 2009.
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Technology Trends: Leading Executives on Predicting, Prioritizing, and Capitalizing on Top IT
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natural convergence of business and IT, http://www.deloitte.com/us/2011techtrends, Chapter 6.

Chris Crum, Facebook Gets 100 Billion Hits Per Day,

http://www.webpronews.com/topnews/2010/07/21/facebook-gets-100-billion-hits
-per-day
(July 21, 2010).
Worldwide Mobile Subscriptions Forecast to Exceed Five Billion by 4Q-2010,
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http://nineshift.typepad.com/weblog/2006/12/technology_fati.html
http://www.ism-journal.com/ITToday/ITfun.htm
http://www.ispringsolutions.com
http://prezi.com

Jeremy Kirk, Dell Warns of Malware on Server Motherboards,

http://www.pcworld.com/businesscenter/article/201562/dell_warns_of_malware_on_
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