Beruflich Dokumente
Kultur Dokumente
10
MANAGING
KNOWLEDGE FOR
THE DIGITAL
FIRM
10.1
10.2
10.3
10.4
Organizational learning
Creation of new standard operating
procedures and business processes
Knowledge management
Set of processes
Creates, gathers, stores, maintains, and
disseminates knowledge
10.5
10.6
Tacit Knowledge
Expertise and experience not formally
documented
Best Practices
Successful solutions or problem-solving
methods developed by specific
organization or industry
10.7
Organizational Memory
Stored learning from organizations
history
Used for decision making and other
purposes
10.8
10.9
Figure 10-1
Information Work
10.10
Office systems
Manage and coordinate work of data and
knowledge workers
Connect work of local information workers
with all levels and functions of organization
Connect organization to external world
Example: Word processing, voice mail, and
imaging
10.11
Figure 10-2
10.12
Jukebox
Device for storing and retrieving many optical
disks
10.13
10.14
Figure 10-3
Figure 10-4
10.15
10.16
Figure 10-5
10.17
Specialized tools
User-friendly interface
10.18
Figure 10-6
10.19
10.20
Groupware
Intranets and Enterprise Knowledge
Environments
Enterprise information portals
Teamware
10.21
10.22
Figure 10-7
10.23
Artificial Intelligence:
Stores information in active form
Creates mechanism not subjected to human feelings
Eliminates routine and unsatisfying jobs
Enhances organizations knowledge base
Generates solution to specific problems
10.24
Figure 10-8
10.25
Knowledge Base
Rule-based Expert System
Rule Base
Knowledge Frames
10.26
Rules in an AI Program
10.27
Figure 10-9
AI shell
Inference Engine
Forward Chaining
Backward Chaining
10.28
Figure 10-10
10.29
Figure 10-11
10.30
Knowledge engineer
Specialist eliciting information and
expertise from other professionals
Translates information into set of rules, or
frames, for an expert system
10.31
10.32
10.33
10.34
Figure 10-12
Neural Networks
10.35
Genetic Algorithms
Problem-solving methods
Promote evolution of solutions to
specified problems
Use a model of living organisms adapting
to their environment
10.36
Figure 10-17
10.37
Hybrid AI Systems
10.38
Intelligent Agents
Software programs
Use built-in or learned knowledge base to
carry out specific, repetitive, and
predictable tasks
10.39
Chapter
10
MANAGING
KNOWLEDGE FOR
THE DIGITAL
FIRM
10.40