Dunkin Donuts

Corporation
Corporate Governance

Vision
To be

always the desired place for

great coffee beverages and delicious
complementary donuts & bakery
products to enjoy with family and
friends.

Mission

To be the leading provider of the

wide range delicious beverages & baked

product around the kingdom in a convenient,
relaxed, friendly environment, that insures
the highest level of quality product and best
value for money.

Objective
to

be the Quick Quality leader in its

industry, offering a higher evolution of
the standard quick dining experience,
with innovative product choices at the
right price, served fresh, meeting the
needs of people who are busy living.
To expand the brand internationally
To grow internationally with focus and

Core Values
Honesty

-You can always recover from the truth.

Fairness
-Always do the right thing, especially when it is
tough to do.
Responsibility
-Own the outcome whether its good or bad.
Transparency

Respect

-Give people their dignity and earn others

respect.
Integrity
-Character shows when o one is looking.
Humility
-Its about the team. Never lose sight ot those
who helped along the way or those less fortunate
in our communities.

History
The name has evolved since William Rosenberg opened his first restaurant in 1948 as 'Open Kettle,' in Quincy,
Massachusetts. The name changed to 'Kettle Donuts' in 1949, and the now corporate name 'Dunkin' Donuts' was
adopted in 1950.Rosenberg conceived of the idea for the chain after his experiences selling food in factories
and at construction sites, where doughnuts and coffee were the two most popular items.Rosenberg sold
franchises of Dunkin' Donuts to others as early as 1955. In 1959, the company began growing, which led
Rosenberg to lobby for Dunkin' Donuts at the International Franchise Association.
In 1963, Rosenbergs son Robert assumed leadership of the company at the age of 25, shortly after graduating
from Harvard Business School. Robert stewarded the Company for the next 35 years. During that period, he and
a management team of existing executives, franchise owners, and a few college friends began to change the
business in fundamental ways.

Nature of Operation

Dunkin donuts is a franchising corporation. It

also produce packaged coffee and distribute to
the distributor Proctor and Gamble. And the
retailers are Wal-mart and Kroger which sells
to the customer.Packaged coffee is moving
toward intensive distribution strategy. Before
that they were the one that grow, pick, process,
blend and roast their coffe beans. When it
comes to their food, donut and other products

Market Orientation
Dunkin donuts is an international corporation
which wholly owned private subsidiary Dunkin
Brands. The company was known as Universal
Food Systems, a portfolio of 10 small food
service businesses, including a vending machine
company, industrial catering trucks, a cafeteria
division, a delicatessen, a few pancake houses, a
15 cent hamburger chain called Howdy Beef N
Burger and most importantly, a number of
Dunkin' Donuts shops. Through franchising it
expands its store location worldwide. There are
some companies that franchise this kind of
business because of its demand on the consumer.
Its has a lot of branches in all towns of the world
where people can afford its delicious products.

Future Plans

Expand their branches in China

Expand their branches in Europe

Creating an application for delivery

Management Structure

NIGEL TRAVIS
CHAIRMAN AND CHIEF EXECUTIVE OFFICER

Management Structure

JOHN COSTELLO
PRESIDENT, GLOBAL
MARKETING
AND INNOVATION

Management Structure

PAUL CARBONE
CHIEF FINANCIAL OFFICER

JACK CLARE
CHIEF INFORMATION AND
STRATEGY OFFICER

Management Structure

RICHARD EMMETT
CHIEF LEGAL AND HUMAN
RESOURCES OFFICER

BILL MITCHELL
PRESIDENT, DUNKIN' BRANDS INTERNATIONAL

Management Structure

SCOTT MURPHY
SENIOR VICE PRESIDENT, OPERATIONS,
DUNKIN' DONUTS US & CANADA

KAREN RASKOPF
SENIOR VICE PRESIDENT AND CHIEF
COMMUNICATIONS OFFICER

Management Structure

WELDON SPANGLER

PAUL TWOHIG

SENIOR VICE PRESIDENT, BASKIN-ROBBINS US & PRESIDENT, DUNKIN' DONUTS U.S. AND CANADA
CANADA

Nigel Travis Chairman & Chief Executive Officer

Paul C. Carbone Chief Financial Officer & Senior Vice President
John L. Clare Chief Information & Strategy Officer
Scott Murphy Chief Supply Officer & Senior Vice President
Stephen England Vice President-Operating Systems
Grant Benson VP-Global Franchising & Business Development
Fred Schlecht Vice President-Talent Management
Dennis McCarthy Vice President-Financial Management
Scott Hudler Chief Digital Officer
John Varghese Vice President-MESA & Australia
Paul Zaher VP-Information Technology Marketing Systems
Kate Jaspon Vice President-Finance & Treasury
John H. Costello President-Global Marketing & Innovation

Maryanne Knott Vice President-Tax

Heather McIntyre Manager-Public Relations & Social Media
Lindsay Harrington Manager-Public Relations
Karen Raskopf Chief Communications Officer & Senior VP
Michelle King Senior Director-Global Public Relations
Stacey Caravella Director-Investor Relations
Richard J. Emmett Secretary, Chief Legal & Human Resources
Officer
Michael R. Shutley Vice President-Federal & State Government
Affairs
Carl Sparks Independent Director
Irene Chang Britt Independent Director
Mark E. Nunnelly Independent Director
Anthony J. DiNovi Independent Director
Sandra J. Horbach Independent Director
Ralph Alvarez Lead Independent Director
Michael F. Hines Independent Director

Policy
Franchisees

and restaurant managers in the U.S.

must successfully complete food safety training and
achieve certification through a nationally
recognized, American National Standards Institute
(ANSI)-certified examination. Dunkin' Brands also
provides franchisees and their employees with
comprehensive training programs and support
materials available 24/7 via Dunkin' Brands Online
University.

Restaurant

Managers are expected to conduct

Monthly Food Safety Self Assessments to review
the effectiveness of food safety practices,
identify any gaps and take corrective actions if
necessary.They also measure any imminent
health risks along with sanitation processes,
time and temperature

 Suppliers:

Dunkin Brands has strict quality and food

safety standards and management systems for all
suppliers. New suppliersaresubject to our
qualification process,required to comply with our
standards, must register with Dunkin Brands Quality
Assurance team and complete our supplier food safety
survey, and are subject to risk assessment and our
approval processes. We monitor the performance of
key suppliers on an ongoing basis and require regular
food safety audits and global food safety
certifications by third parties for our suppliers. We
require all suppliers to be compliant with global food
safety requirements through audits or certification to

Restaurants:
Dunkin

Brands franchisees must follow stringent

quality and food safety protocols for handling food
as it flows through our restaurants-from delivery,
receiving and storage, to preparation, cooking,
holding, and service. These protocols are defined in
our Retail Food Safety Systems Manual, which is
available to all franchiseesand licensees.

Before

duty you need to wear complete

uniform.
Three (3) days consecutive absences
given violation.
Seven (7) day consecutive absences
automatic AWOL.
Give exact minimum wage of salary to
the employees.
Insubordinate the manager or supervisor
will be given violation.

Analysis