Making a good impression

Dress-down Fridays

Promotion
Speaker 2

Make sure your boss thinks of you first

when promotion time comes.
Keep yourself on his/her mind by sending
regular updates even if you havent done
very much.

Relationship with your boss

Speaker 1

Develop a friendship with your boss, try to

talk to him/her about personal things, in a
natural way.

Work-life balance
Speaker 3

Set limits for the amount of overtime you do.

Know your limitations and turn down
assignments if necessary.

The Personal Development Initiative (suggested answer)

The Personal Development Initiative (PDI) was launched six months ago,
and was / is targeted at those employees perceived to be in most need
of inter-personal skills training. The PDI has been rated highly. The PDI
covers all the areas of confidence-building, fostering team spirit,
strategies for dealing with difficult clients, and self-awareness.
A typical worksheet starts with a secret role or scenario written on a piece
of paper, which has to be memorized and then thrown away. The first
participant then acts out the scenario while the second person guesses
what it is. Partners change and the exercise continues.
Finally the participants have to relate the given scenario to a
particular event in their recent working life.

Team working
Effective communication, holding people accountable, leadership
Managing and developing yourself
Flexibility, networking, self-awareness, self-development,
time management
Customer service
Client focus, intercultural competence, results orientation
Problem solving
Analytical thinking, decision making, innovation,
managing change

Setting objectives
How good are you at setting goals for yourself?
Do you have a clear idea of what you will be doing in the future?
Did you have a clear idea five years ago of what youd be doing now?

5 yrs ago

Now

5 yrs time

10 yrs time

15 yrs time

you

others

others

Arena

Faade

you

Blind Spot

Unknown

The Nohari window

Match these adjectives from the Nohari list with their opposites on
Students Book page 12.
incompetent

cruel

loud

lethargic

childish

weak

chaotic

needy

panicky

aloof

cold

hostile

timid

brash

unreliable

withdrawn

unimaginative

inflexible

ignorant

timid

Duty 1
(60%) To arrange, book and confirm clients transport (flights, transfers)
both on the phone, over the Internet and in person.
Standard: All flight requests are dealt with within 24 hrs (Internet), or
immediate (phone, in person). Clients are provided with all details in
writing, and tickets / vouchers where appropriate.

Duty 2
To manage all financial transactions. Analysis of financial data, ensuring
efficient use of resources. Performing projections relating to business travel
trends.
Standard: Fully informing the accounts department to keep them up to date.
Correctly submitting the accounts and reconciling them on a monthly basis.

Duty 3
Training and supervising part-time staff. Hiring, delegating and determining
workloads. Evaluation of staff performance.
Standard: Part time staff give positive feedback and continue to work
for HH Inc. in subsequent peak periods. Feedback they receive from
clients is 80% positive.

Gemmas Johari profile

Others
know

Others
dont
know

Gemma knows

Gemma doesnt know

valuable and dependable team

member
efficient, outgoing, strong
communication skills, keen to take
the initiative, ambitious
tendency to overreach her authority
and to favour unconventional
methods
lacks a formal marketing and
management background
disappointed about not getting the
job

lack

of maturity
SEVS has never employed a
woman as a Marketing Manager

Gemmas Johari profile 2

Gemma knows

Gemma doesnt know

Others
know

if

Others
dont
know

is

she was a man, they'd be

begging her to take the job
the boss will never agree
doing an MBA wont make any
difference to SEVS
she tends to rush into things
shes not always very patient
very intuitive but not always
logical

she really ready?

has she got what it takes to fight
the system?
does she want the career badly
enough?

Gemmas Johari profile 3

Gemma knows
Others
know

Others
dont
know

having

doubts about whether shes

good enough to do the MBA
not as ambitious as others think
tense and irritable at the moment
not the most organized person in the
world
has been headhunted for job in
Sweden
misses her parents

Gemma doesnt know

Gemmas Johari profile 4

Gemma knows
Others
know

Others
dont
know

she

has always wanted a real career

shes thinking about accepting the
job in Sweden

Gemma doesnt know