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Information is the driver that serves as the glue to create a coordinated supply chain
Accurate
Relevant information available throughout the supply chain allows managers to make
decisions that take into account all stages of the supply chain
Allows performance to be optimized for the entire supply chain, not just for one stage leads
to higher performance for each individual firm in the supply chain
Strategic
Operational
Inventory
location decisions
Transportation
Facility
Supplier
Relationshi
p
Managemen
t (SRM)
Internal
Supply
Chain
Managemen
t (ISCM)
Customer
Relationshi
p
Managemen
t (CRM)
Goals
Drawbac
ks of
poor
CRM
Call/Servi
Call/Servi
ce
ce Center
Center
Order
Order
Managem
Managem
ent
ent
Sell
Sell
Marketin
Marketin
g
g
SUPPLIER RELATIONSHIP
MANAGEMENT
Software focused on the macro processes will become a larger share of the total
enterprise software market. IT will help integrate across macro processes, and
the strengthen of the systems.
Software as a service (SaaS):
SIPs allow subscribers to access multiple SaaS applications through a common platform
Lower startup and Maintenance cost
SAP, oracle and Microsoft increasing availability using SaaS model.
17-14
Risk Management in IT
Major Risks:
Risk Involved with Technology upgradation
Dependence on IT and risk of failure
Resistance to change
Technical hurdles and integration in system
Needs constant upgradation
Risk Mitigation:
Install new systems incrementally
Implement level of complexity that is required
Forego old system only when new is in place
Flexible systems
Secured systems
Data Backup
Backup Plan
2.
4.
5.
Flexibility of IT systems.
Consignors
Lack of shipment visibility across the supply chain led to Stocking of larger
inventory to minimize stoppages in assembly line production
Lack of end to end automation
ERP systems could not be of much rescue due to the lack of similarly
capable interactive systems on the part of other stake holders (Forwarders,
CHA, banks, consignee etc.)
Freight forwarders
Forwarders role involves interaction with multiple stake holders via manual
or semi-automated media
Entering the same data in at least 6-7 different systems during the transit
of goods which ultimately led to delays, increased costs and errors
Solution: UPLIFT
Kale logistics in association with Air cargo agents
association of India (ACAAI) developed Universal
Platform for Logistics & Freight Transport (UPLIFT)
Its a first of its kind community wide automation
platform for the air cargo industry
It addressed most of the challenges by mutually
integrating a variety of clients(forwarders, consignors,
airports, seaports and customs)
After UPLIFT
Consignors
UPLIFT provided clients with complete shipment visibility
UPLIFT also ensured seamless interface to directly exchange data between
consignors systems and UPLIFT, thus ensuring end to end automation
across the supply chain
Freight forwarders
After UPLIFT
(Contd.)
Airlines
UPLIFT enabled electronic receipt of way bill data like Master AWB for airlines.
Airlines received alerts regarding freight status update (FDU) messages and GALAXY
messages. This electronic communication prevented revenue leakage and redundant
data entry
UPLIFT, stating updated always, helped airlines remain complaint with global
initiatives such ass e-freight, without which airlines would have to bear the costs in
storage/maintenance of physical documents
CHAs
UPLIFT resolved the complications of CHAs because they can now electronically
execute multimodal air-ocean transactions, resulting into significant cost saving with
UPLIFTs multi-branch feature that can be accessed from anywhere and anytime
Thank you