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Challenges to Managing
Ethics
Rules and principles that define right and wrong
behaviour
Increased emphasis on ethics education seen in
university and college curriculums
Increased creation and use of codes of ethics by
businesses currently
Challenges to Managing
Workforce Diversity
The mix of people in organizations in terms of
gender, race, ethnicity, disability, sexual
orientation, age, demographic characteristics
such as education and socio-economic status
Challenges to Managing
Globalization
Management in international organizations
Political and cultural challenges of operating in a
global market
Challenges to Managing
Categories of E-businesses
E-businessenhanced organization
E-businessenabled organization
Total e-business organization
E-BusinessEnabled
Organization
Total E-Business
Organization
Organization s entire
work processes revolve
around e-business model
Challenges to Managing
Customers
Customers have more opportunities than ever
before
Delivering consistent high-quality service is
essential
Managers need to create customer-responsive
organizations
Challenges to Managing
Innovation
Nothing is more risky than not innovating
Doing things differently, exploring new territory,
and taking risks
Managers need to encourage all employees to be
innovative
Challenges to Managing
Knowledge Management
The cultivation of a learning culture where
organizational members systematically gather
and share knowledge with others in order to
achieve better performance
Learning Organization
An organization that has developed the capacity
to continuously learn, adapt, and change
Globalisation
This is the integration of economies, industries, markets, cultures and policymaking around the world.
In the more recent past, globalisation was often primarily focused on the
economic side of the world, such as trade, foreign direct investment and
international capital flows, more recently the term has been expanded to include
a broader range of areas and activitiessuch asculture, media, technology,
socio-cultural, political, and even biological factors, e.g. climate change.
Ethics
Business ethics
Reasons to behave
ethically
Workforce Diversity
Entrepreneurship
Try this
http://mashable.com/2013/02/11/entreprene
ur-test/
Managing in an E-world
E-business opportunities
E-business offers opportunities for enhancing
customer relationship through the
implementation of innovative electronic
Customer Relationship Management (e-CRM)
systems. Examples are frequent flyers clubs.
Tourism companies can rely on long-existing
customer databases and the content of those
can be fully exploited for marketing purposes.
Considering the opportunities of CRM, the
diffusion rate of 13% appears to be rather low
compared with the all-sector average of 16%.
E-business risks
E-business enablers
E-business barriers
Creating an Ethical
Culture
High in risk tolerance
Low to moderate
aggressiveness
Focus on means as
well as outcomes
Creating an Innovative
Culture
Challenge and
involvement
Freedom
Trust and openness
Idea time
Playfulness/humour
Conflict resolution
Debates
Risk-taking
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