RIGHT

TO
SERVICE

 Rightto

PublicServiceslegislation
in India comprises statutory laws
which guarantee time bound
delivery ofservicesfor various
publicservicesrendered by the
Government to citizen and provides
mechanism for punishing the errant
public servant who is deficient in
providing theservicestipulated
under the statute.

State

Act title

Status

Punjab

Right to Public
Service Act, 2011

Notified

Uttarakhand

The Uttarakhand
Right to Service Act,
2011

Notified

Madhya Pradesh

Madhya Pradesh Lok

Sewaon Ke Pradan Ki
Guarantee
Adhiniyam, 2010

Enacted

Bihar

Bihar Lok sewaon ka

adhikar Adhiniyam,
2011

Enacted

Delhi

Delhi (Right of
Citizen to Time
Bound Delivery of
Services) Act, 2011

Notified

Jharkhand

Right to Service Act,

2011

Notified

Himachal Pradesh

Himachal Pradesh
Public Services
Guarantee Act, 2011

Notified

Rajasthan

Rajasthan Public
Service Guarantee
Act, 2011

Notified

Uttar Pradesh

Janhit Gurantee Act,

2011

Enacted

Kerala

The Kerala State

Right to Service
Act,2012

Enacted

Karnataka

The Karnataka (Right

Of Citizens to Time
Bound Delivery Of
Services) Bill, 2011

Notified

Chhattisgarh

Chhattisgarh Lok
Seva Guarantee Bill,
2011

Notified

Jammu and Kashmir

The Jammu and

Kashmir Public
Services Guarantee
Act, 2011

Notified

Odisha

Odisha Right to
Public Services Act,
2012

Notified

Assam

Assam Right to Public

Notified
Services Act, 2012

Gujarat

Gujarat (Right of
Citizens to Public
Services) Bill, 2013

Enacted

West Bengal

West Bengal Right to

Public Services Bill,
2013

Notified

Goa

The Goa (Right to

Time-Bound Delivery
of Public Services)
Act, 2013

Notified

Haryana

The Haryana Right to

Service Act, 2014

Notified

Maharashtra

Maharashtra Right to
Public Services
Ordinance, 2015

Notified[

Uttarakhand Right to Service Act, 2011

Functions of commission
Entertain and dispose of Revisions;
Takesuo motonotice of failure to deliver
service and refer such Complaints for
disposal.
Recommend departmental action against
personnel failing in delivering the requisite
services.
Maysuo motoinitiate an inquiry on the
matter arising out of the provisions in the
URTS Act, 2011

Powers of commission
When inquiring into any matter the Commission shall exercise
powers as vested in a Civil Court while trying a suit under the Code
of Civil Procedure, 1908. The important powers, thus, entrusted to
the Commission are
Summoning, enforcing the personal attendance,
compelling for oral or written evidence on oath and
producing documents or things;
Inspection and discovery of documents;
Receiving evidences on affidavits;
Requisitioning any public records or copies;
Issuing summons for examination of witnesses or
documents.

Vision and Mission of

commission
VISION OF THE COMMISSION
Ensuring Good Governance for Efficient
and
Timely Delivery of Citizen-Centric
Services
MISSION OF THE COMMISSION
Motivating citizens to demand CitizenCentric Services as their Right, and making
the delivery mechanism of the pubic services
accountable and responsive to the people of
the State

Procedure for
obtaining services
Any

eligible person shall make an applicaion to

the designated officer for obtaining any service.
The designated officer on the receipt the
application, provide service or reject the
application within the given time limit.
On rejection of the application, the officer shall
record the reason in writing.

Any eligible person whose service has been

rejected within the given time limit may file
an appeal to the first appellate authority
within the thirty days.
On receipt of an appeal , the first appellate
authority will consider the appeal and if in
its opinion the grievance appears to be
genuine, it may direct the designated officer
to provide the services

Any eligible person, whose appeal for

obtaining service is rejected or who is not
provided the service within the time
specified by the first appellate authority
may file an appeal to the second appellate
authority within the thirty days of rejection
or the expiry of time specified by the first
appellate authority.

On receipt of appeal, the second authority

will consider the appeal and if in its opinion
the grievance appears to be genuine, it may
direct the designated officer to provide the
services
Provided that before rejecting the appeal,
opportunity to hearing the eligble person
should be granted.

Provided that an order made by the

second appellate authority shall be
communicated to the eligible person.

According to the section 3 of the Uttrakhand

Right to Service Act, 2011 the state
government may by notification from time
to time notify the service.

Department

No. of
services

Very short description

Food & Civil supplies

02

Ration card related

Revenue

18

Various certificates, character

verification , natural calamity
relief assistance, Khasra and
kisan bahi

Medical, health &

family welfare

15

Health/ illness and fitness

certificates, drug license and
food safety

Housing

11

Resident and commercial map

approval, completion
certificate

Department

No. of
services

Very Short description

Transport

04

Registration of vehicles,
learners & permanent license

Drinking water

09

Water connection of various

diameters and sewer
connections

Social welfare

09

Scholarship, old age pension,

jan shree beema yogna

School education

03

Scholarship(SC /ST /OBC/

Minorities) and transfer
certificate

Food and Civil Supplies

Department
Service Designated
s
officer

Stipulated
time limit of
providing
services

First
Appellat
e
authorit
y

Second
Appellat
e
Authorit
y

Renewa
l of BPL
Ration
Card

10 days

District
supply
officer

District
magistrat
e

Concerning
Supply
Inspector in
urban area of
district
headquarter

Revenue Department
Services

Designated
Officer

Stipulated
time limit
of
providing
services

First
Appellate
Authority

Second
Appellate
Authority0

Caste
certificate

Tehsildar

15 days

Sub
divisional
magistrate

District
magistrate

Income
Certificate

Tehsildar

15 days

Sub
divisional
magistrate

District
magistrate

Kisan Bahi

Tehsildar

7 days

Sub
divisional
magistrate

District
magistrate

Medical, Health
Department
Services

Designated Stipulated First

Officer
time period Appellate
for
Authority
providing
services

Second
Appellate
Authority

Medical
certificates

Medical
Superintend
ent

2 days

Chief
Medical
Officer

District
Magistrate
Court

Disability
Certificate

Chief
Medical
officer

3 days

District
magistrate

Director
general of
health
services

Transport department
Services

Designated Stipulated
Officer
time
period for
providing
services

First
Appellate
Authority

Registration
of Vehicles

Divisional
Transport
Officer

Under rule
Transport
35 of Uttar
Commission
pradesh
er
Motor
vehicles Act,
1998

Within 2
days on
payment of
fixed fee/tax

Second
Appellate
Authority

Services

Designated
Officer

Stipulated
time period
for
providing
services

First
Appellate
Authority

Second
Appellate
Authority

Learners
license

Divisional
transport
officer

Under Rule
10 of Central
vehicles
rules, 1989
license will
be issued
within 2 days

Under rule 5
of Uttar
pradesh
Motor
vehicles Act,
1998

Transport
Commissione
r

Services

Designat
ed
Officer

Stipulated
time period
for providing
services

First
Appellate
Authority

Second
Appellate
Authority

Permanent
License

Divisional
Transport
Officer

According to
Rule 14 of
Central
Vehicles Act,
1989
Compulsory
document
No.4, valid
learners
license(comple
tion of
minimum 30
days.)

Under rule 5
of Uttar
pradesh
Motor
vehicles Act,
1998

Transport
Commission
er

Limitation of Right to
service

Parliament may not have the jurisdiction to regulate the

functioning of state public officials as state public service fall
within the purview of state legislatures.
The bill provides for two levels of appeals by a complainant:
first to the DA, and then to the commission. There is an
inconsistency between the powers of the two. If there is a
prima facie indication of corruption, the DA may either refer
the matter to the appropriate authority or initiate proceedings.
However if the complainant appeals against the DAs decision
to the commission, it can only refer the matter to the
appropriate authority. Unlike the DA, the commission does
not have the power to iniate proceedings.

Thank You