NHS Education for Scotland

WSS Learning and Development Scoping

Highlights from Preliminary

Findings
Valerie Blair (NES)
Mary Richardson (MER Consulting)

Educational Solutions for Workforce Development

Background

Wheelchair & Seating Services Modernisation Action Plan

has patients and service users at the centre
highlights need to develop a culture of continuous quality
improvement and the capability within the staff to achieve
this

NHS Scotland Quality Strategy - concentrating priority action

and interventions in:
improving person centeredness
continuing to improve the safety of patients
increasing the clinical effectiveness of care and treatment

Educational Solutions for Workforce Development

Learning and Development

Key to ensuring quality health care for Scotland's
population (SG, 2003)
Essential elements in developing a motivated and
flexible workforce
Requires both a personal and corporate commitment
Helps to ensure that staff are supported to be
effective in their jobs and committed to developing
and maintaining high quality service for the public

Educational Solutions for Workforce Development

Scoping Learning and Development Needs

WSS Modernisation Action Plan recommended:

an analysis of tasks carried out by clinical and non-clinical staff in the
WSS centres
basis for informing the education and training needs of staff
informing workforce plans through a competence-based approach to
service delivery
education and training needs should be identified.
NHS Education for Scotland (NES)
identify training needs
identify training and education to support the development of career
paths for WSS and related staff within the NHSScotland Career
Framework

Educational Solutions for Workforce Development

Learning Needs Analysis

The aim of a learning needs analysis is to identify the learning and

development/ education needs of an organisation and individuals
through a process of consultation with staff, service users and others
Methods
interviews with centre managers
group meetings in 5 WSS centres
face-to-face interviews with WSS staff
consultation with project managers, community OTs,
physiotherapists and nurses, education providers and practice
education experts, care home managers, service users and carers
groups and individuals
desk based research
Analysis and recommendations

Educational Solutions for Workforce Development

The world is moved along, not only by the mighty

shoves of its heroes, but also by the aggregate of
tiny pushes of each honest worker
.

Educational Solutions for Workforce Development

Managers and Staff Groups

Educational Solutions for Workforce Development

Emerging Themes from Preliminary Findings

Educational Solutions for Workforce Development

General
Desire to create a positive learning environment
Educational framework to guide learning and
development
Awareness of learning and development
opportunities
Structured programmes of induction
Educational opportunities for staff interested in
working with children and young people

Educational Solutions for Workforce Development

Emerging Themes: General (2)

Partnership approach to
learning and development:
individuals encouraged to
be proactive
managers supporting,
guiding and facilitating
Sharing ideas and good
practice
Person-centred care and
partnership working

Educational Solutions for Workforce Development

Administrative & Clerical Staff

Training mostly on the job and often process driven

Need for more structured training and a real enthusiasm for
understanding more about disability and disabling conditions,
medical terminology, and for training related to communication
and customer service
Supporting the development of A&C staff is vital for the
retention, recruitment, quality of service provision and morale of
staff who are on the front line, and often the first point of contact
with service users

Educational Solutions for Workforce Development

Technical Staff

Lack of career structure

Wide range of roles, job titles and scope of practice
Need for more structured training
Training related to disability, disabling conditions and disease
progression and a better understanding of anatomy and
physiology and postural support
Formal qualifications and future recruitment
Specific technical skills

Educational Solutions for Workforce Development

Accreditation
Seen by many as essential to
ensure the quality and validity
of the training and provide
tangible evidence of
educational achievement
Most important to technical
staff
Availability of SVQ assessors
and verifiers restrictive in
offering vocational
qualifications

Educational Solutions for Workforce Development

Clinical Staff

Need opportunities to :
keep up to date
develop practice
extend their skills and scope of practice
network
attend specialist conferences, study days and courses
Some staff have clinical role but no clinical training
Need to identify/develop programmes to support the
development of clinical-related skills

Educational Solutions for Workforce Development

Community Staff

Communication and information

Communication and information
Communication and information

Need to increase awareness of the services offered by the WSSs

Current training for referrers is seen as ad hoc
Important that such training is developed in partnership with community
staff and that their learning needs are considered
Identified the need for tailored training resources and packages,
including online resources

Educational Solutions for Workforce Development

Educational Solutions for Workforce Development

Learning is a Shared Responsibility

If you want to
see change, be
the change you
want to see

Educational Solutions for Workforce Development

NHS Education for Scotland

Special Health Board

Supporting improvements in patient care
By designing, commissioning and supporting the
implementation of education and training

Educational Solutions for Workforce Development

More Senior Staff level 9

Senior Practitioner level 6

Practitioner level 5
Assistant Practitioner level 4
Senior Healthcare Support Worker level 3

Healthcare Support Worker - level 2

Effective Practitioner
________
Flying Start / ECCF
Healthcare support
worker development

Mentorship Support at every level

Advanced Practitioner level 7

Clinical Education and Clinical Research

Careers

Learning and Development KSF SCQF

Skills and Competencies

Consultant Practitioner level 8

Consultant
Succession Planning
_______
Advanced Practice
and SCN
_________

Support Worker level 1

Supporting NMAHPs Professional Education and Career Development

Next Steps

Review of learning needs

Prioritising these needs
Work in partnership with NHS Boards, education
providers and volunteer groups to support these key
priorities

Educational Solutions for Workforce Development