CooperVision Alignment Workshop

Sales Order to Shipment from Stock

Overview
In this session, we review the Sales Order process, fulfill sales order, customer
invoicing, receipt application and transfer to GL processes and the integrations
between Oracle and external systems for Phase 1
We will review an Integrated system flow, a list of Key Decisions, review an Impact
Assessment, look at a Gap/RICEW list and review a list of Assumptions and
Issues

Agenda Sales Order to Shipment from Stock

Sales Order Process

Fulfill Sales Order
AR Invoicing & Cash Application Process
Transfer to General Ledger
Key Gaps/RICEW
Key points of integration

Integrated (End to End) Flow

OTC Create Sales Order to Shipment from Stock

Credit Approval to
Customer

OTC.1.
Send Sales Order
Acknowledgement

OTC.1.1
Manage
Customer
Orders

OTC.1.2
Check
ATP

OTC.1.6
Manage
Sales Order
Holds

Process
involves Integration/Touch Point

OTC.1.3
Manage
Scheduling
Exceptions

OTC.1.7
Release
Credit Holds
on Sales Orders

OTC.1.4
Schedule
Sales Order
Ship Date

OTC.1.8
Send
Orders to
DC for shipment

Oracle Function not

applicable to CVI

Functions performed
Outside Oracle.

Process
involves RICEW

Standard Processes
in Oracle

Impact Assessment Sales Order to Shipment from Stock

Key Decision/
Proposed Solution

External
Customers

Business
Process/Policy
Change

Internal
Customers

Other
Applications

Sales Order Process

One Call One Order

Hybrid Enabler Form

CVI eCommerce Solution

Improved ordering
efficiency
Customer facing
documents will
reference one sales
order number

No impact

Transition from
Webshop
User experience

Update SOP for order

entry to reflect mix of
items and ship tos

Simplified order
management
Simplified customer
support

Integrated to other
EBS systems
pricing, customer
master, inventory,
AR

Interface with
Oracle Advanced
Pricing
Interface with TCA
Expanded app
exposure

Update SOP for order

entry regarding mix of
data entry allowed in
the order line

Greater flexibility for

order header and
order line.
Different format
Low paradigm impact

Increase in activity in
eCommerce

Change in SOP
Source recognition

Minimize impact to
EDI and
eCommerce
Simplified BI
reporting

Impact Assessment Sales Order to Shipment from Stock

Key Decision/Proposed
Solution
Sales Order Line Scheduling

External
Customers

Warehouse created for each

sales office

Manage Trials post order

transaction

Business
Process/Policy
Change

Confirms requested
date
Reduce backorders
Patient Orders

Same customer
facing experience

Same customer
facing experience

Internal
Customers

Other
Applications

Reliance on calculated
ship dates
Reduce use of
standard lead times

Ship date confidence

Reliance on
Logility data

Matches todays
design and business
process

Mimics todays return

process
Only returns allowed
to that org

Added inventory
org

SOP changes
Reliance on reporting
and enforcement

Reduced
enforcement
responsibility for
CSR
Management by
exception

No custom
interfacing
required

Key Assumptions/Open Issues - Sales Order to Shipment from Stock

Key Assumptions
MDM-C, MDM-I and OAP will be active for P1 Go Live
Existing customer data will be cleansed and formatted per TCA format

Open Issues
OCRM Oracle Channel Revenue Management (pilot implementation) for
Phase 1 rollouts
Explore scope and applicability to other work streams
Pilot Banks in Phase 1 countries
Pilot rebates programs in Phase 1 countries

Working with Oracle for demo based on known requirements

Agenda Sales Order to Shipment from Stock

Sales Order Process

Fulfill Sales Order
AR Invoicing & Cash Application Process
Transfer to General Ledger
Key Gaps/RICEW
Key points of integration

Integrated (End to End) Flow

OTC Create Sales Order to Shipment from Stock

Book Sales
Order

OTC.1.9
Pick
Material

OTC.1.10
Prepare
Material for
Shipment

OTC.1.11
Ship
Material

Process
involves Integration/Touch Point

OTC.1.12

Receive Shipping
OTC.1.12
/ Pick Release info
DC
ReceivefromShipping
/ Pick Release info
from DC

Oracle Function not

applicable to CVI

Functions performed
Outside Oracle.

Process
involves RICEW

Standard Processes
in Oracle

Customer
Invoice to Cash

Impact Assessment
Key Decision/Proposed Solution

External
Customers *

Business
Process/Poli
cy Change
Change to
warehouse
layout to
facilitate
inventory
management
through
locators

Internal
Customers *

More granular
inventory
control

Other
Applications

A 3-segment locator structure

No impact

Enable
improved
inventory
visibility in
external
systems

Lot uniqueness across items

No impact

Reliance on
better process of
lot numbering

No incidence of
duplicate lots for
the same item

Interface to other
EBS systems e.g.
manufacturing

Use of Oracle Mobile Supply Chain Applications

with RF handheld devices at local sites. This
can be considered a futuristic solution.

No impact

Ability to scan at
pick or scan at
ship

Improvements in
warehouse
handling and
movement

Expanded Mobile
Applications
exposure

Key Assumptions/Open Issues - Fulfill Sales Order

Open Issues
Lot tracking across supply chain is still an open area. We want to make sure
we get all the business requirements around picking, receiving, warehousing,
inventory transactions and lot blocking (attributes) through lot control.
Scanning solution will depend on the decision made around lot control. It is
almost certain that a custom pack station will be required but the features
and complexity of custom pack station is still under discussion.

Agenda Sales Order to Shipment from Stock

Sales Order Process

Fulfill Sales Order
AR Invoicing & Cash Application Process
Transfer to General Ledger
Key Gaps/RICEW
Key points of integration

Integrated (End to End) Flow

OTC-AR Customer Invoice To Cash

OTC.5.1
Generate
Customer Invoices from
Sales Orders

Order to Cash Processes that

require invoicing transactions
Credit Approval to Customer

OTC.5.6
Apply Customer Receipts
Cash Applications

OTC.5.7
Apply Customer Receipts
Credit Cards

OTC 5.3
Maintain
Customer
Invoices

OTC.5.4
Present
Customer
Invoices

OTC.5.5
Maintain
Credit
Memos

OTC.5.2
Enter
Manual
Customer Invoices

OTC.5.9
Process
Customer
Debit Memos

OTC.5.10
Apply Customer
Receipts
Adjustments

OTC.10
AR Sub ledger
Month End Close

Bank Statement to Cash

Reconciliation
Customer Return to Credit
Customer Return to Replacement
Customer Statement to
Collections
Sub-ledger Journals to Post

OTC.5.8
AP/AR Netting

Process
involves Integration/Touch Point

Oracle Function not

applicable to CVI

Functions performed
Outside Oracle.

Process
involves RICEW

Standard Processes
in Oracle

OTC-AR Revenue To Post

Order Import
Customer Invoice to
Cash

OTC.10.1
Close AR
Sub ledger

RTR
Transfer
Journal
Entries

RTR
Post
Journal
Entries

Reconcile Accounts
*Review AR account
balances

Process
involves Integration/Touch Point

Oracle Function not

applicable to CVI

Functions performed
Outside Oracle.

Process
involves RICEW

Standard Processes
in Oracle

Impact Assessment Customer Invoice to Cash

Key Decision/Proposed
Solution

External
Customers

Business
Process/Policy
Change

Internal Customers

Other
Applications

Daily and Consolidating

Invoicing

None

Increase efficiency

None

E-Commerce
EDI
Third Party
Printing Solutions

Automated Revenue Recognition

None

Update SOP to align

with GAAP
requirements

Maintained revenue
contingencies to align with
revenue recognition
processes.
No Manual intervention

Integrated to
other EBS system
BI

Key Assumptions/Open Issues - Customer Invoice To Cash

Key Assumptions
User approval limits will be maintained in Oracle for maintaining customer
invoices and customer receipts adjustments processes.
Open receipts will be applied in existing system to make sure less number of
open invoices will be converted in Oracle.

Open Issues
Invoice in a box
Whether credit limits will be maintained/approved in MDM or Oracle Credit
Management.

Agenda Sales Order to Shipment from Stock

Sales Order Process

Fulfill Sales Order
AR Invoicing & Cash Application Process
Transfer to General Ledger
Key Gaps/RICEW
Key points of integration

Key GAP/RICEW Sales Order to Shipment from Stock

RICEW

GAP/Requirement

Custom Sales Order Acknowledgement

A template to allow sales order acknowledgments

for various countries

DPD Order Form Personalization

Direct to patient delivery order form

OE Hybrid Enabler Overlay

Replaces VB order form overlay

OE Import Tool

Loading large sales order lines

eCommerce Enhancement

Interface to implement legacy eCommerce app

EDI Interface - Inbound

Enables Sterling inbound information to EBS

EDI Interface - Outbound

Enables EBS outbound information to Sterling

EDW Interface

Provides data interface from EBS to EDW

Purchase/Universal Banks

Manage current design for Banks

Freight Charge Custom Program

Freight charges determined by carrier and package

attributes

Key GAPS/RICEW- Fulfill Sales Order

RICEW

Gap/Requirement

Outbound documents (Dispatch Note, Packing Slip,

Waybill, Commercial Invoice)

Ability to print shipping documents based on global

or regional attributes

Shipping labels

Ability to print shipping labels

Pack Station for packaging, verification & labelling

Ability to pack and validate shipments

Two-way interfaces between Oracle and 3PL

Interface to allow visibility to 3PL

Key RICEW OTC-AR Customer Invoice to Cash

RICEW

GAP/Requirement

Invoice in the Box

Ability to cross-reference financial invoices with the

packing / shipping / proforma based on country
requirements

Invoice interface to CVI Portal/3rd Party Vendor

Interface to e-commerce site accommodates single

and consolidated invoice numbers

Lockbox processing and receipt application

Payments are received via lock-box/Bank. Virtual

cash receipts are created for each CVJ account in
Baan.

Customer Receipt approval workflow for write off

Ability to have an approval work flow for write offs

EDI 810/812 Outbound

Ability to send EDI 810/812 transactions to

customers.

Customer Credit Limit Control

Ability to control the maximum credit limit a user can

grant based on users role within the company

Credit Card Settlement Inbound/Outbound

Integration between the 3rd party bank (credit card)

processors which will differ by country - no credit
card information will be captured in the CV systems

Agenda Sales Order to Shipment from Stock

Sales Order Process

Fulfill Sales Order
AR Invoicing & Cash Application Process
Transfer to General Ledger
Key Gaps/RICEW
Key points of integration

Key Integrations and Touch points Sales Order to Shipment

from Stock