MANAGING THE

QUALITY OF
CONSULTING
ENGAGEMENT

Project Evaluation and

Controls
Objectives:
To provide assurance that the project
is on schedule and within budget.
To communicate the exact project
status of all concerned personnel.
To ensure that a quality product will
be implemented.

Project Controls

Administrative Controls
Time Reporting Procedures
Independent Quality Assurance
Reviews

Administrative Controls
Administrative framework would
consist of:
One or more client management
committees

project steering committee

management advisory committee

The top (executive) management

The information processing services
department

Project Steering Committee

Comprised of senior management from

each area affected by the system project,

projects leader and manager of the
information processing service
department
Specific functions:

Exercise control over all costs and benefits

Monitors project activities
Holds regularly scheduled status meetings
and special meetings

Time Reporting And Analysis

Procedures
Objectives:

To provide management with information

necessary for planning, administering, and

controlling the project.
To prepare and control the project work
program updates.
To assist the project leader in preparing
management status reports.
To account for all time used on project by the
team members

Time Reporting And Analysis

Procedures

Variance between actual and budgeted time

possible causes:
Improper application of guidelines in making
the estimate
Improper communication of task scopes and
objectives
Inappropriate assignment of tasks to
personnel
Unexpected changes to task scopes and
objectives
Unexpected difficulties related to availability
or functioning of project resources

Independent Quality
Assurance Reviews

Independent reviews
Quality assurance checklists

Maintaining Controls Over

Competence and Service
Quality
Types of Controls
Preventive Controls
Feedback Controls

Maintaining Controls Over

Competence and Service
Quality
To ensure maintenance of sound controls over
competence and quality of services of the
consulting firm, the ff. steps may be taken:
Service review
Appointment of practice director and service
coordinator
Engagement analysis
Staff evaluation