Beruflich Dokumente
Kultur Dokumente
management on service
company
performance: evidence from
Spain
Zainab Ghaddar
200902569
Introduction
Nowadays, as competition increases in the new
global
economy. There is a need to understand the
term quality
better where it is fundamental factor for
companies to
create competitive advantage to be successful
and become
profitability leaders.
Understanding and applying quality
philosophies by top
:Conclusion
From the above discussion it is apparent that
some TQM factors are more significant than
others in improving a performance dimension
of a service company such as:
employees education, knowledge and
management, customer orientation.
However, each performance dimension is
affected by specific TQM factor, which can help
a service company concentrate its efforts on
specific quality initiatives in order to enhance
the benefits derived from TQM implementation.
Reference
International Journal of Quality &
Reliability
Management, Vol. 33 Iss 3 pp. 380 - 398