Knowledge Management in Bharat Electronics Limited (Navaratna PSE)

VISION
To be a world-class enterprise in professional electronics.
MISSION
To be a customer focused, globally competitive company in defence
electronics and in other chosen areas of professional electronics,
through quality, technology and innovation.
ALIGNMENT OF HR POLICIES WITH BUSINESS
We perceive HR as an applied business discipline, strategic in nature
We promote a culture of learning , innovation and fast responsiveness in tune
with companys vision
We facilitate leadership and change management interventions
We periodically rejuvenate the people processes

A mix of personalization and

dification Strategies (Workers-Junior Management)

Competitive Strategy

Economic Model
Six-Sigma followed in processes

Focus on quality

Follow the Learning Curve

People to Document

Production Units having multiple

Manuals & Standards

workers
Human Resources

Suggestion Schemes & Awards

In-house Training & Coaching

Every process & product in hard

copy

Engineers (Tier II Colleges) & ITI

Faster Responsiveness

Monthly Magazines &

Information
Technology
Newsletters
Patent & IPR with company
SAP documentation

Source: BEL Annual Report; Puneet Gutam (Senior Engineer)

ersonalization Strategies (Mid-Top Management)

Competitive Strategy

Economic Model
Niche & Critical projects of Armed

and innovation

Forces

Person to person

Modular teams

On the job training (70-20-10)

Projects worth 1000s of crores

Human Resources

Idea of the Month Award

In-house Certifications

Mentor-Mentee quarterly report

Rotation Policy among

departments

Hires from top 100 of GATE

Culture of Learning, technology

Mentorship & Shop Floor Meets

Information Technology
Ideas Blog (Innovation Capture)
Technology Mailers, IPMsg

Source: BEL Annual Report; Puneet Gutam (Senior Engineer)

Pros & Cons

01 Customer Value

02 Economic Value

03 Product Knowledge Match

Explicit: Standard Operating

State-of-the-art technology

Cost Leadership through

Innovative and customized

Six-Sigma

Procedures

Quality & Reliability

Customer Loyalty

Tacit: Re-Engineering, Shadow

(Succession Plan)
Patents & Copyrights

01 Leadership Issues

02 Straddling Strategy

Funds not easily generated

Extend Personalization

Onus is on HR & Top

Strategy to Jr. Managers (80-

Management

20)

Mechanistic (Hierarchic)

Shop-Floor Innovation & TAT

Structure

Leaders & Innovation