Knowledge Management

(KM)
An IT Presentation By:

Chandrabilash Bhurtel
BCA VI Semester

What is KM ?
As gathering, organizing, refining, and dissemination
knowledge.
-Angus, et, al (1998)

KM transforms structured and unstructured information,

selects and combines the important information for a user in a

specific context, so that decisions and the actions of
companies are supported.
- Meta Group

The process of acquiring, representing, storing, and

manipulating the categorizations, characterizations and

definitions of both things and their relationship.
-TC Lethbridge (1994)

It is also known as fifth discipline.

KM History?
In 1980, at the first American Conference of

Artificial Intelligence, Edward Feignebaum introduce

a phrase : Knowledge is Power

Same decades, the new field named Knowledge

Engineering was born, which gave rise to a new career.

In 1997, a new field rise out from the realization of

the importance of Knowledge. Which is called
Knowledge Management.

KM functions?
KM is the name of a relatively new concept in which a
company consciously and comprehensively gathers,
organizes, shares, and analyses its knowledge to
further its aims.

Knowledge management can give flexibility and

adaptability to an organization to respond quickly to

the changing of business environment by using IT to
combine, elicit, and share the knowledge in
organization.

Todays organizations are collecting data from a vast

range of internal and external systems, database, and

resources. Some of knowledge management
technologies can be used to generate, codify, and
transfer knowledge.

Stages of KM

Identify
Sell

Capture
Create

Select
Apply

Store
Share

Data, Information & Knowledge

Data:
Artifacts are meaningless
Meaningful-ness requires interpretation
Each artifact is a representation of data

Information = Data + Interpretation human

Knowledge = Information + Use human

Knowledge Lifecycle
Knowledge
Dissemination

Knowledge
utilization

Knowledge
Capture

Knowledge
Codification

Knowledge
Synthesis

Knowledge
Integration

Knowledge
Verification

Knowledge management Modes

Personnel Knowledge Management

Collaborative Knowledge Management
Enterprise Knowledge Management

Some sort of IT used in KM

It is impossible have knowledge without human beings.

1.
2.
3.
4.

Knowledge generation.
Knowledge codification.
Knowledge transfer.
Other Systems:

Expert systems.
Knowledge elicitation.
Knowledge communication systems.

Conclusions

Contribution

Survival of organizations are

depend upon effective
utilization of KM and IT.
IT would lead to the evolution
of new technology-intensive
organisational structures.
Advanced IT can help
automatic decision making or
problem solving process by
setting rules or theories.
Without IT, predicting and
take into account complex
business variables is
impossible.

Failures

Even some research suggest increase

in IT investment can result in
business performance. But there is no
direct correlation between IT
investment & KM.
The same investment on the same
system may give a competitive
advantage to one company but only
expensive paperweights to another.
There is no relationship whatsoever
between computer expenditures and
company performance.
Factors of failure could be user
facilitation of IT, organisational
culture, and adequate IT
infrastructure in organisations.

Bibliography:
Peter M. Senge(1994). The Fifth Discipline. Random House Australia Pty
Ltd.

Jay Leibowitz(1998). Expert Systems an integral part of knowledge

management. MCB Kybernetes. Vol. 27 Issue 2.

www.celemi.com.(1998). Business from knowledge.

Ruddy Ruggles.(1997). Knowledge tools: Using technology to manage
knowledge better. Working paper.

Yogesh Malhotra(1998). Deciphering the knowledge management hype.

@brint.com

Timothy Christian Lethbridge(1994). Practical Techniques for

organizing and measuring knowledge. University of Ottawa, Ontario.

Canada.