CRESENCIA M.

PAWINGI
Conciliator-Mediator
NCMB-NCR

What is Single Entry

Approach (SEnA)?

It refers to an administrative approach to

provide a speedy, impartial, inexpensive
and accessible settlement procedure of all
labor issues or conflicts to prevent them
from ripening into full blown disputes.

What is the legal basis

of SEnA?

DOLE Department Order No. 107-10

which issued the guidelines on the
Single Entry Approach prescribing a
30-day (calendar) mandatory
conciliation-mediation services for
all labor and employment cases

What is the intervention

used?
Conciliation mediation process shall be
utilized as immediate intervention to
effect amicable settlement among the
differing parties.

Guiding Principles of
SEnA

1. To provide a speedy, impartial,

inexpensive and accessible
settlement services for
unresolved issues/complaints
arising from employer-employee
relations;

Guiding Principles of
SEnA

2. To encourage the use of conciliationmediation in the settlement of all labor

cases and only unresolved issues shall
be referred either for voluntary
arbitration if both parties so agree, or
compulsory arbitration to the National
labor Relations Commission (NLRC) or
appropriate agency of office of the
DOLE, as the case may be;

Guiding Principles of
SEnA
3. To strengthen cooperation and
coordination between and among
DOLE agencies involved in dispute
settlement.

Who may file?

Any aggrieved worker, union,
group of workers or employer
may file a request for
assistance (RFA)

Where to file?

The request for assistance (RFA) may

be filed at any Single Entry Approach
Desk (SEAD) of
DOLE,
NCMB,
NLRC, and
attached agencies of DOLE in the

regional/provincial/district/field office
where the employer principally
operates .

Where to file?

In case of a union or federation

representing a local chapter, the
request shall be made at the
regional/provincial/district office
where the union or local chapter
is registered.

Issues Subject of SEnA

Section 3. Coverage . The Rules of Procedure of SEnA

Termination or suspension
of employment of issues;
Claims for any sum of
money, regardless of
amount;
Intra-union and inter-union
issues except petition for
certification;
Unfair labor practice
Closure, retrenchments,
redundancies, temporary
lay offs;

OFW cases;
Occupational safety and
health standards issues
except those involving
imminent danger situation;
Issues arising from
employer-employee
relationship;
Cases falling under the
administrative and quasijudicial jurisdiction of all
DOLE offices and attached
agencies

Exempted Issues of
SEnA

Notices of Strikes (NS) or Lockouts (NL) and

Preventive Mediation (PM) cases which
shall remain with the National Conciliation
and Mediation Board (NCMB)
Section 3. Coverage . The Rules of

Procedure of SEnA

Exempted Issues of
SEnA

Issues arising from the interpretation or

implementation of the collective
bargaining agreement; and
those arising from interpretation or
enforcement of company personnel
policies which should be processed
through the Grievance Machinery and
Voluntary Arbitration.

Section 3. Coverage . The Rules of Procedure

of SEnA

Exempted Issues of
SEnA
Issues involving violations of the following
permits, licenses or registrations:

Alien Employment Permit (AEP)

PRPA authority or license
Working child permit (WCP) and violations of R.A. No.

9231 (Anti-Child Labor Law)

Registration under Department Order no. 18-02
POEA issued licenses under the Migrant Workers Act,
as amended
Professional License issued by the PRC
TESDA Accreditations
Other similar permits, licenses or registrations issued
by the DOLE or its attached agencies

How many days will the

request for assistance be
settled?

The Single Entry Approach Desk Officer

(SEADO) is given a maximum of 30
calendar days within which to conduct
the mandatory conciliation-mediation
proceedings, and to refer the issue to
the appropriate agency if unsettled.

Schedule of Conferences

The SEADO may hold as many

conferences he/she deems necessary
within the 30-day mandatory
conciliation-mediation period to facilitate
a settlement agreement;
The 30-day period maybe extended for
only a maximum of seven (7) days when
the parties mutually agree to such
extension;

Schedule of Conferences

The resetting of the scheduled

conference shall only be allowed on
meritorious grounds and if the other
party concurred to the resetting. In such
case, the conference shall be held not
later than three (3) days from the
original scheduled conference.

For inquiries:

Visit DOLE and its attached agencies:

NCMB
NLRC
PRC
TESDA
OWWA
POEA
DOLE Provincial Offices, and
Field offices of attached agencies, if any

Browse email: dole.gov.ph

NCMB website

THANK YOU!