Talwak

ars
Gym
Group 8
Mukta | Pratiksha | Pratyush| Sourabh | Tashi | Vanshika |
Charlotte

Introduction

Talwalkars Better Value Fitness Limited,

commonly known as Talwalkars, is one of
India's largest chain of health centres. It has
over 146 ultramodern branches across 80
cities in the country, with over 1,25,000
members
Started in 1932, HQ Mumbai
Premium Category Segment
Three Programs Floated
Complete Healthcare Facility Maximum Customers
Weight Loss
Weight Gain
Add-on services
Personal Trainer One to One attention
General
Premium
Super premium
Dietician diet plan for weight gain/weight loss
Massage Services
Timings - 5:30 AM to 10:00 PM comprising of 2 shifts

Process Activities
Offline
registration
form to filled
and payment
to be made
Palm Scanner
used thereof

First time
customers to
be given a full
body
measurement
service

Points of Parity
Fully Air conditioned
Centralized Generator
Backup
Temporary Locker Facility
Toiletries and towels
provided
Television and Music
Services

Depending
upon their
package and
targetstandard
fitness
schedule/Perso
nal Trainer
provided

People use
gym facilitiesExercise,
steam bath,
locker service
etc.

Points of difference
Fragrance dispenser
Complimentary Steam
Bath
Gym equipment cleaned
after every person uses
Online membership
renewal, progress report
EMI payment services

They can leave

whenever they
want

Blueprint

Service Blueprint

Insights