Character has two major parts:

performance character and moral character.

Performance Character Moral/Ethical Character

Commitment to
continuous
improvement

1.

2.

Goal setting

3.

Love (Compassion)

3.

Work ethic

4.

Humility

4.

Determination

5.

Integrity

5.

Self-confidence

6.

Justice

6.

Initiative

7.

7.

Creativity

Moral courage

1.

Respect

2. Responsibility to others

Performance Character:
Doing Our Best Work

You must discover what you are

made for, and you must work
indefatigably to achieve
excellence in your field of
endeavor.
If you are called to be a streetsweeper, you should sweep
streets even as Michelangelo
painted or Beethoven composed
music.

Martin Luther King, Jr.

The goal in life is to make the effort to do

the best you are capable of doingin
marriage, at your job, in your community, for
your country.
Dont measure yourself by what you have
accomplished, but by what you should have
accomplished with your abilities. The effort
is what counts in everything.
John Wooden, UCLA Basketball Coach

Without performance character, moral character is

ineffective.
You could be a person who has good intentions but cant carry
them out effectively.
Performance character enables us to act on our moral values.

Value Formation
Integrity, Work Discipline, Excellence, Humility

Etiquette &
Manners

Among mga ginagawa ng mag katrabaho

mo ang nakakasagabal sa iyo?

Principles of Etiquette

Do unto others as you would have them do

unto you. Luke 6:31
One should seek for others the happiness
one desires for ones self. Buddha
The true rule of life is to guard and do by
the things of others as they do by their own.
Hindu
What you would not wish done to yourself,
do not do unto others. Chinese

Ano ito?
Expected, katanggap-tangap at tamang pagkilos
sa isang lugar/grupo ng tao/organisasyon.
Good Manners come from the inside and do not change
Etiquette Rules come from the outside & are always changing

Bakit?
1. Gumalaw ng katanggap-tanggap ng respeto at
may dignidad.
2. Gawing conducive ang work environment.

Kailan nararapat na
may pag-aalala sa
pagkilos?
SA LAHAT NG PAGKAKATAON! :)

Attendance and Punctuality

1. Kapag papasok, nararapat na dumating sa
tamang oral o mas maaga.
2. Kung hindi papasok, ipaalam bago ang araw na
hindi makakarating at ibigay ang rason.

Habang nasa Trabaho at Maintenance

1. Huwag gumamit ng cellphone.
2. Bawal matulog o tumambay sa trabaho.
3. Magpakita ng pagkukusa sa pagresolba ng mag
problema sa loob at pagaya ng mas ikabubuti ng
lugar.
4. Maging mabusisi sa detalye ng gawain.
5. Huwag magbigay ng palusot at pag-iwas sa
responsibilidad.
6. Gawin ang sinasabing gagawin.
Mapagkakatiwalaan ang salita.

Habang may Kausap / Pakikitungo sa Kapwa Empleyado

1. Makinig habang kinakausap. Hanggang isang salita lamang.
2. Tumingin sa mata ng kausap at wag sa paligid.
3. Hintayin na matapos ang kausap bago magsalita.
4. Maging propesyonal sa pagtanggap ng feedback at pakikitungo sa
kapwo empleyado. Maling magalang.
5. Magsorry, excuse me, at magthank you sa mga angkop na
pagkakataon.
6. Ngumiti - parang laging nasa camera.
7. Respetuhin ang personal na space ng mga tao.
8. Huwag gumamit ng opensibo o bulgar na language. Ito ay
nakasasama sa sariling imahe at sa mga relasyon.
9. Huwag gumawa at sumali sa chichis (mga bagay na walang
katotohanan, at nakasasama sa kappa at sa kumpanya).
10. Magsalita sa tamang modulasyon - hindi masyadong malagas o
mahina.

Habang may Kausap / Pakikitungo sa Kapwa

Empleyado
11. Kausapin ang mag tao/katrabaho sa tamang
pangalan (hindi nararapat: dear, honey, itim,etc).
12. Nag-iikot ng mata
13. Mareklamo pero walang ginagawa.

Rules for the

CULTURE OF CRITIQUE

Be kind.
Be specific.
Be helpful.

Hygiene

MGA BAWAL NA PANANAMIT AT PRESENTASYON:

MGA KATANGGAP-TANGGAP NA PANANAMIT AT

PRESENTASYON:

Housekeeping:
Cleanliness &
Organisation

5-S: Housekeeping
to improve efficiency and productivity
to maintain safety and cleanliness
to maintain good control over the processes

to maintain the good product quality

5-S
SEIRI

Sorting/segregating

SEITON

Self Arrangement/arranging

SEISO

Spic and Span (Neat and Clean)

SEIKETSU

Standardization

SHITSUKE

Self Discipline

SEIRI Sorting/Segregating
Separating the wanted and
unwanted
Junk &
Waste

Repairable

Wanted
Items

No Use

Repair

Discard

To next step

SEIRI Sorting/Segregating

While doing Seiri keep in mind :

How often things are used.

What is the life if the material.
Cost of the material
Be sure to throw the things,
otherwise
you may repent.

SEIRI Sorting/Segregating

Consequences of not following

SEIRI:
The wanted is hard to find,when
required.
More space is demanded.
Unwanted items cause
misidentification.
Misidentification causes errors in

SEITON
Self Arrangement/arranging

Identifying places to arrange the

things and placing them in proper
order for prompt usage.
A place for every thing and
everything in its place.

SEITON
Self Arrangement/arranging
While doing Seiton keep in mind :
The right location where the things will be
used.
FIFO (First in First out) arrangement.
Labeling of the area and the equipment is
very important.
Keep proper gaps between two things to
avoid confusion.

SEITON
Self Arrangement/arranging

Consequences of not following

SEITON:
Things are seldom available when
needed
Items get lost
Items get mixed up
Visual control not possible
Failure to achieve targets

SEITON
&
VISUAL CONTROL

Good SEITON includes use of labels signs,

indications, display, cautions
Use of labels signs, indications, display,
cautions

highlights

difference

between

normality and abnormality.

Non - users of the equipments also become
aware of its use and precautions.

SEISO
Spic and Span (Neat and Clean)

Sweep your workplace thoroughly so

that

there

is

no

dust/dirt/scrap

anywhere.
The area should say Who Im and
its neatness

should give you a

natural welcome.

SEISO
Spic and Span (Neat and Clean)
While doing Seiso keep in mind :
Cleaning should be done regularly.
Use the best cleaning agent .
All the nooks and corners should be cleaned.
Keep all the labels intact.
All the labels should correct, visible and
legible to all.

Spic and Span (Neat and Clean)

Consequences of not practicing SEISO:

Performance of machines deteriorates

The quality / aesthetic quality
deteriorates
Dirty place is unpleasant and hazardous
to health.
Sends uncaring and irresponsible
message to the team members and
society at large.
People working at dirty areas are
generally found to have low desire to
excel and their motivation level is low.

SEIKETSU
(standardization)
Always aim at maintaining the standard
level of cleanliness, hygiene and visual
control.
Keep all the 4 Ms ( Man., Machine,
Material and Method) intact, a lapse in
any one of them will make you loose

SEIKETSU
(standardization)
While doing Seiketsu keep in mind :
The standards should be arrived at
unanimously.
Always keep the standards flexible to
changes and improvements.
Standards should be known to all and
displayed.

SEIKETSU
(standardization)
Consequences of not following
Seiketsu :
Dual standards yield multiple results.
Multiple results lead to conflicts and
confusions.
Rework increases.
Rework increases the basic cost of
the finished product without any
value addition

SEIKETSU
(standardization)
The Essence of Seiketsu
It is the proof that 3-S (SEIRI,
SEITON,

SEISO)

are

being

religiously carried out.

It is the barometer which indicates
the control level based on the 5-S
of all the workers.

SHITSUKE
(Self-Discipline)
If you are disciplined. :
Rules will always be followed.
Laid down targets will be achieved.
Improvements will be promoted .
The no. of defects will be reduced.
The cost will not increase.

SHITSUKE
(Self-Discipline)
How to practice SHITSUKE
Train all team members on 4-S
Correct wrong practices on the spot
Punctuality is the backbone of 5S
Follow work instructions.

Think Locally act

Globally

5- S HOUSE KEEPING

Following 5 S will help you :

Maintain good product quality.

Improve your efficiency and
productivity
Maintain good control over the
processes
Ensure safety and cleanliness.