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OUTLINE
Managing
Stress in the
Workplace
Performance
Under
Pressure
Mental
Acute &
Chronic
Stressor
Physical &
Phsycological
Direct &
indirect
Fundamental
human
reaction
Emotional
Stres
s
Physiological
dimensions
Physical environment
Role related stressors
Interpersonal stressors
Organizational stressors
STRESS
Consequence
of Stress
Costs of Stress
Pressure of Anger
Physiological
Reaction
Attack response
SBRT
Technique
Prevent an attack
SBRT Technique
Manage anger
pressure to regulate
physiological
responses
SBRT TECHNIQUE
Stop
Typical cues for anger are a racing mind, lack of humor, rumination, irritability, cursing, frustration, impulse to bully others, critical attitude toward others, feeling
ready to explode, chest pains, headache, tight neck and shoulders, racing heart, and indigestion.
Breathe
Goals Breathe step is to keep your physiological response from spiraling out of control. Here, this step requires active, invigorating techniques rather than
passive ones whit action-distraction approach.
Rewrite
Throughout the rewriting process, try to engage in deep breathing. Just thinking about the situation that made you angry tends to bring back the negative
physiological response.
Take Action
Identifying the expectation can help clarify the problem to be solved. To communicate or not ?
Sumber Referensi
Heidi Wenk Sormaz, Ph.D & Bruce Tulgan. (2003). Performance
Under Pressure Managing Stress in the Workplace. Amherst,
Massachusetts : HRD Press.